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SMUD Ranked Highest in West in Business Customer Satisfaction The Sacramento Municipal Utility District (SMUD) was awarded top honors in the Western region among midsized utilities in business customer satisfaction and scored second nationwide, according to the J.D. Power and Associates 2010 Electric Utility Business Customer Satisfaction Study.
The study surveyed customers from more than 90 utilities serving 11.7 million customers. Overall satisfaction scores are based on six factors: Power Quality and Reliability, Customer Service, Corporate Citizenship, Billing and Payment, Price, and Communications.
According to the study, SMUD ranked highest in both Communications and Customer Service and second in Billing and Payment and Corporate Citizenship. When compared with five other utilities in the Western region, SMUD earned the top position among utilities serving between 29,000 and 84,999 business customers.
“We are honored to be recognized by our commercial customers for exceptional service,” said SMUD Board President Genevieve Shiroma. “We are committed to continuing to look for ways to improve our level of service to all of our customers.” SMUD leads the segment in five key performance areas: Communications, Customer Service, Corporate Citizenship, Billing and Payment, and Price, and ties for first in Power Quality and Reliability according to J.D. Power and Associates. J.D. Power and Associates surveyed more than 16,000 commercial customers with average monthly electric bills ranging from $500 or about 20 kilowatts a month to $50,000 or about 1,000 kilowatts per month. Surveys were conducted between April 22, 2009 and December 17, 2009. |
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