10:30 AM – 11:45 AM
Cultural Transformation: Help Your Organization Think, Act, and Work Differently
Speakers: Matthew Duncan, Manager of HR Solutions Center, Pacific Gas and Electric Company
Sara Pendergast, Senior Manager, Change Leadership, North Highland Consulting
Are you wondering about how to affect successful cultural transformation to support transformative change? In this session, you will learn about PG&E’s successful approach to organizational and cultural change to shift the utility from a staffed to self-service HR model. You will also hear from a seasoned business consultant about field-tested principles and approaches to help create a culture that is ready for transformation. Attendees will gain practical tips, tools, and approaches they can immediately put into practice at their organizations to support transformative change.
1:00 PM – 2:15 PM
Avoid the Retirement and Skill Gap Tsunami: How to Prepare a Utility Workforce of the Future
Speakers: Nicole Sweiss, Sr. HR Research & Analysis Advisor, San Diego Gas & Electric Company
Ivette Lucero, Knowledge Management/Learning & Development Manager, Southern California Gas Company
An increasing retirement eligible workforce, turnover, and skills gaps in the utility industry can be addressed with cutting-edge workforce planning techniques, knowledge management transfer, and organization wide learning and development. HR practitioners from the utility industry will address questions regarding best practices and provide first-hand examples on executing these initiatives in your organization.
2:45 PM – 4:00 PM
From Attract & Retain to Adapt & Engage
Speaker: Jose Benitez Cong, Co-Founder & CEO, Plause
How do we go beyond the standard employee value proposition? Join us to hear why organizations need to focus on adapting for multiple generations while engaging our workforce in new ways. This session will include examples from utilities that go beyond training to improve culture and increase development opportunities that address generational differences.
9:15 AM – 10:30 AM
Why Diversity Matters: How to Create an Inclusive Workforce
Speakers: Lauren Moloney-Egnatios, Assistant Director, University of California, Berkeley
Jason Patent, Director, University of California, Berkeley
Victoria Person, Senior Diversity & Inclusion Advisor, Southern California Gas Company
Don’t have a Diversity Program? Or, you do but not getting the results you want? In this experiential session, you’ll gain a better understanding of why Diversity & Inclusion matters; you might even uncover some unintended biases. Lauren and Jason are from The Robertson Center for Intercultural Leadership at UC Berkeley and they work with organizations to equip teams and individuals with skills and strategies for creating inclusive environments. Victoria will share how Sempra Energy has embedded diversity and inclusion into their organizational fabric and are reaping the benefits. Overall, the presenting trio will provide tools for skill building and discuss ways for implementation. Come listen and learn from what they have to share.
11:00 AM – 12:15 PM
Trust Me: The Engagement Value of a Customer-centric Culture
Speaker: Julie Becker, Director of CX and Support, NorthWestern Energy