10:00 AM – 11:30 AM
The “Art” of Injury Intervention
Speakers: Dr. Jill Jorgensen, President, Spinal Health Consultants
Mathew Gahm, Director of Corporate Programs, Active Release Techniques
Not all injuries are created equal, and neither are the methods we chose to address them. ART (Active Release Therapy) is a ground-breaking soft-tissue movement and massage therapy that aims to halt the onset of injury and restore employees back to their full capacity to work, all before ever stepping foot inside a traditional doctors’ office. Employers using ART praise the novel approach to addressing a variety of musculoskeletal injuries and cite many benefits such as reduced injury rates and absenteeism, while greatly improving employee morale. This session will examine ART, how it works, and the many benefits it has over other treatment types.
3:30 PM – 5:00 PM
Customer Care, Keeping our Customers Safe During Incidents
Speakers: Stephen Miller, Analyst I/Customer Engagement/Communications, Southwest Gas Corporation
Charles Isaac, Southern California Edison
Providing safe and reliable service to customers goes far beyond ensuring the energy the need is available at the touch of a finger. You have to be there to answer their questions and provide reassurance, whether it’s face-to-face or via social media. Southwest Gas and Southern California Edison understand the importance of transparency and have both implemented multi-faceted approaches to customer interaction during large-scale incidents. This session will provide an overview of SWG and SCE programs to ensure their customers stay safe when business-as-usual takes a turn for the worst.
10:00 AM – 11:30 AM
Building a Safety Culture, Mechanisms that Drive Change
Speakers: Terry Nay, Senior Director, UNS Energy Group
Autumn Krauss, Chief Science Officer, Sentis
Effective safety leaders are those who have earned the followership of others by virtue of their ability to influence behavior and performance. There are four domains, or core behaviors, required to become an effective safety leader – drive accountability, create connectivity, demonstrate credible consciousness, and build trust in relationships. In this workshop, we’ll dig deeper into these skills so that you can begin to influence any individual in your organization to give their best each day. This could very well be your best approach to effecting positive change in the culture of your workforce and elevating the level of excellence in your organization. Effective safety leaders build operational excellence!
1:00 PM – 2:30 PM
Leveraging Technology to Improve Operational Safety
Speakers: Clare Epstein, Vice President, TRA, Inc.
Cindy Garcia, Pacific Gas and Electric Company
Organizations need to receive, track, review and analyze safety data in multiple areas to achieve regulatory compliance and improve safety in the workplace. One means to do this is through safety data management software which enables them to use a wide variety of data sets to understand safety throughout their organizations. Common safety data sets include: incidents, inspections, training, and action-item follow up. Other areas might include behavior-based safety, near misses, hazard tracking, industrial hygiene and ergonomic monitoring as well as job safety analyses and field level risk assessments. The two presenters and their presentations will highlight the various tools available and review how the resulting varied safety data sets can provide insight to improve operational safety.