Lori Russell

As process director for serve customer, Lori is currently responsible for the process work of the Account Services which provides billing services to NW Natural’s customers, Customer Contact Center activities for all customer inquiries and services requests, Customer Field Services which provides meter and equipment services, and Meter Reading. Her background includes work in labor relations, pipeline construction of distribution systems, risk management and land acquisitions. Overall, she has spent 27 years in the gas utility industry.

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