Theresa currently leads a department of 30 employees responsible for the research and development of customer satisfaction and offering customer programs. Customer programs include a host of energy efficiency programs aimed at informing customers of the wise use of energy and providing financial incentives toward that objective.
Previous to this position, Theresa was a Rate Analyst for Idaho Power involved in regulatory issues and pricing strategies.
Prior to coming to Idaho Power, Theresa created and directed Drake Consulting, a privately held company providing consulting services to financial institutions for marketing opportunities and campaign strategies. Theresa also worked for West One Bancorp in Boise as the Assistant Vice President and Marketing Database Manager where she managed and analyzed customer databases. She obtained her Bachelor’s degree in Marketing from Jacksonville State University.