Board Committee – Customer Connections

This committee represents the Customer Connections interests of the Board of Directors. Members are tasked with providing direction to WEI and the Executive Planning Committee on appropriate subject matter for WEI to pursue and to establish the content and priorities for its major conferences. They will provide guidance for other WEI programs as appropriate to assure that programs are meeting the needs of the Board of Directors.

For more information on this Program Development Team contact Stephanie Knauss-Crader at knauss-crader@westernenergy.org or at 503-688-2797.

Committee Members

Bo Hanchey

Idaho Power Company

VP, Customer Operations and Chief Safety Officer
Member

Latisha Hill

Avista Utilities

Chief Customer Officer and VP, Community Affairs
Member

Vanessa Kisicki

Salt River Project

Associate General Manager & Chief Customer Executive
Member

Michelle Kisil

ATCO Natural Gas

VICE PRESIDENT CUSTOMER EXPERIENCE & INITIATIVES
Member

George Rofail

Los Angeles Department of Water & Power

Chief Customer Officer
Member

Bobbi Schroeppel

NorthWestern Energy

Vice President – Customer Care, Communications & HR
Chair
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Ms. Schroeppel responsibilities include strategic and day-to-day leadership of NorthWestern’s customer facing, communication and human resources generalist processes. She holds degrees in Statistics, Sociology and an MBA from the University of Minnesota.

Monica Whiting

Arizona Public Service Company

Vice President, Customer Experience & Communications and Chief Customer Officer
Member

Gillian Wright

Southern California Gas Company

SVP & Chief Customer Officer
Member

Chris Zenner

Pacific Gas and Electric Company

Vice President of Customer Channels and Services
Member