Board Committee – Customer Connections

This committee represents the Customer Connections interests of the Board of Directors. Members are tasked with providing direction to WEI and the Executive Planning Committee on appropriate subject matter for WEI to pursue and to establish the content and priorities for its major conferences. They will provide guidance for other WEI programs as appropriate to assure that programs are meeting the needs of the Board of Directors.

For more information on this Program Development Team contact Kevin Sullivan at or at 971-255-4973

Committee Members

Pam Baley

Snohomish County PUD

Assistant General Manager, Customer and Energy Services

Brandy Bolden

Sacramento Municipal Utility District

Chief Customer Officer

Kevin Christie

Avista Corp.

Senior Vice President, External Affairs and Chief Customer Officer

Bo Hanchey

Idaho Power Company

VP, Customer Operations and Chief Safety Officer

Michelle Kisil

ATCO Natural Gas

Director, Customer Experience

Dawn Mehrer


Vice President, Customer Service and Information Systems

George Rofail

Los Angeles Department of Water & Power

Chief Customer Officer

Tommy Sanders

New Mexico Gas Company

Vice President, Customer and Support Services
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Tommy Sanders is the Vice President of Gas Supply and Transmission and has more than 30 years of experience in the natural gas industry. Tommy is responsible for gas control operations, natural gas scheduling and volume administration, transmission system and supply planning, natural gas acquisitions, market development and energy management.

Tommy manages strategic relationships with producers, marketers, pipelines, end-users and regulators and is responsible for gas purchases of approximately $250 million annually. He has directed major pipeline projects and compressor operations and measurement.

He worked for the Gas Company of New Mexico from 1982 through 1996 managing gas acquisitions, transportation and marketing; and at PNM from 1996-2009 as the director of gas supply and transmission.

He has served as an expert witness with the PRC in many cases and as a Company representative in FERC interstate pipeline cases.

Tommy graduated with honors from New Mexico State University with a B.A. in Accounting. He is a New Mexico Certified Public Accountant, and is a member of the American Institute of Certified Public Accountants and the New Mexico State Society of Certified Public Accountants.

He received Malcolm Baldrige Pinion Level recognition in 2001 for Gas Supply and Control and is a graduate of the University of Idaho’s “Utility Executive Course.” Tommy is also a graduate of Leadership Albuquerque. He is a member of the Western Energy Institute, the Southern Gas Association and the American Gas Association.

Bobbi Schroeppel

NorthWestern Energy

Vice President Customer Care, Communications, HR
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Ms. Schroeppel responsibilities include strategic and day-to-day leadership of NorthWestern’s customer facing, communication and human resources generalist processes. She holds degrees in Statistics, Sociology and an MBA from the University of Minnesota.

Gillian Wright

Southern California Gas Company

SVP & Chief Customer Officer

Chris Zenner

Pacific Gas and Electric Company

Vice President, Residential Services & Digital Channels