Business Acumen for Emerging Leaders – Curriculum Development Team

Pamela Giles is currently the Billing and Customer Support Manager for Questar Gas Company. She has 26+ years of experience working in the natural gas industry. Questar Gas’ customer base is over 900,000 residential, commercial, and industrial accounts.

Pam has worked in supervision for over 17 years and was promoted to a manager position to recruit and supervise 25 Billing, Consumer Affairs, Gas Measurement, Bankruptcy, and Office Assistant Representatives. She is responsible for organizing and coordinating department operations and procedures in order to ensure organizational effectiveness and efficiency. Foster an environment where employees are motivated to deliver top performance, and are comfortable in communicating ideas for positive change.

Pam’s achievements include:
-Decreased department staff by 39% over five years with no negative impact to customer service.
-Low staff turn-over.
-Served as subject matter specialist for 1.5 years on core team to successfully implement a new CIS billing system in 2004; on-time and under budget.
-Implemented many IT programs involving demand side management and conservation enabling tariff.
-Served on special taskforce charged with implementing new Low-Income rate reduction program.
-Serve as member on energy boards for local Low-Income assistance programs.
-Frequently write and run sequel statements in Oracle database.
-Write requirements and set priorities for IT CIS system updates and enhancements.

Pam is married and has three children.

Lisa is the Supervisor of Employee Learning & Engagement for the Customer Services Business at SMUD. She has broad experience in the Learning & Development field and a background in marketing, strategic account management, and consultative selling.

For the past 12 years Lisa has functioned in a leadership capacity in the learning and development field and most recently has focused on experiential leadership development. She was the facilitator for the Business Acumen for Emerging Leaders course in 2007 and will speak later this year at the American Society for Training & Development’s International conference in Washington D.C. about Building Leadership Talent at SMUD.

Lisa earned a Bachelor’s degree from the University of California in Communications and Organizational Development. She is active in the Sacramento community and supports non-profit organizations that help at-risk youth.

Kevin is a Senior Program Manager responsible for a variety of programs and initiatives at WEI. His program responsibility includes managing the highly rated Business Acumen for Emerging Leaders program, the portfolio of Emergency Response and Western Region Mutual Assistance Agreement (WRMAA) meetings, and is the lead over the Corporate Performance Management and Business Analytics groups. He is also responsible for managing the service company membership category within WEI by driving new membership development, sponsorship of all programs, and overall member relations for WEI’s 170+ service company members. Kevin graduated from Oregon State University with a Bachelor of Science in Business Marketing. He enjoys playing basketball and golf, and spending time with his family and friends.