Business Acumen for Emerging Leaders – Curriculum Development Team

The Curriculum Development Team (CDT) is comprised of utility members who evaluate the course and update curriculum. The CDT meets annually and recommends curriculum changes based on program experience and direct evaluations from the previous year’s course.

For more information on this Program Development Team contact Kevin Sullivan at or at 971-255-4973

Committee Members

Gilbert Archuleta

Puget Sound Energy

Manager, Customer & System Projects

Leanne Dawkins

ENMAX Corporation

Manager, Customer Relations & Intake
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Leanne works as the Manager, Customer Relations & Communications for ENMAX Power Corporation. She and her team are responsible for customer escalations, issues management, internal and external communications, and supporting stakeholder relations. Leanne has notable experience in several areas, including community relations, government relations, crisis communications and other stakeholder relationships, since joining the electric industry at the Power Pool of Alberta in 2011. She earned her degree in Management from the University of Lethbridge.

Tina Drews

Salt River Project

Director, Talent Management
Curriculum Development Team
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Tina Skjerping Drews is the Director of Talent Management at Salt River Project. During her 8 years at SRP, Tina has worked in a variety of areas; including Human Resources, Community Outreach, Environmental and Sustainability. Tina has extensive experience in education, sustainability, and evaluation. Prior to her work at SRP, Tina taught middle school science and held positions at Arizona State University as Faculty Associate.

Tina earned a Doctorate of Education in Curriculum and Instruction from Arizona State University in 2007. She is the proud mom of two little boys, Caleb and Gabriel, and enjoys time with her family hiking, biking, and playing sports.

Pamela Giles

Dominion Energy

Operations Center Manager
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Pamela Giles is currently the Billing and Customer Support Manager for Questar Gas Company. She has 26+ years of experience working in the natural gas industry. Questar Gas’ customer base is over 900,000 residential, commercial, and industrial accounts.

Pam has worked in supervision for over 17 years and was promoted to a manager position to recruit and supervise 25 Billing, Consumer Affairs, Gas Measurement, Bankruptcy, and Office Assistant Representatives. She is responsible for organizing and coordinating department operations and procedures in order to ensure organizational effectiveness and efficiency. Foster an environment where employees are motivated to deliver top performance, and are comfortable in communicating ideas for positive change.

Pam’s achievements include:
-Decreased department staff by 39% over five years with no negative impact to customer service.
-Low staff turn-over.
-Served as subject matter specialist for 1.5 years on core team to successfully implement a new CIS billing system in 2004; on-time and under budget.
-Implemented many IT programs involving demand side management and conservation enabling tariff.
-Served on special taskforce charged with implementing new Low-Income rate reduction program.
-Serve as member on energy boards for local Low-Income assistance programs.
-Frequently write and run sequel statements in Oracle database.
-Write requirements and set priorities for IT CIS system updates and enhancements.

Pam is married and has three children.

Beverly Jones Woolf

Western Energy Institute

Program Manager
WEI Program Manager

Jacquelyn Lewis

Pacific Gas and Electric Company

Director, Fleet
Curriculum Development Team
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Jacquelyn Lewis is the Manager, Human Performance at Pacific Gas and Electric Company. He career with the company spanning nearly 30 years, she has held several positions while at PG&E, appreciating the diversity of opportunities that are provided at the large and broad company. Her background includes leadership positions in regulatory, fleet, strategic planning and forecasting, project management, procurement, and field operations.

Jacquelyn received a Bachelor’s of Science degree in Management and Business Administration from the University of Phoenix, and an Executive MBA in International Business from California State East Bay. She also received a certificate in Purchasing and Supplier Management from University of California, Berkeley.

Jacquelyn also has a passion for volunteering with various organizations. She serves on the board of Jack and Jill of America as a Teen Advisor Director. Jack and Jill focuses on social, educational, and community service and health for children. Her volunteer services also include Foster of a Dreams Service Project, Boys and Girls Club Mentoring Programs, and Women Uplifting the Community. As an active participant in PG&E’s mentoring program, Jacquelyn also serves as a mentor to future leaders.

Carolyn Loos

NorthWestern Energy

Director, T&D Organizational Performance
Curriculum Development Team
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As Director of TD Performance Management, Carolyn Loos is part of an aggressive and energetic team directing NorthWestern Energy’s corporate strategy. NorthWestern Energy is an investor-owned utility providing electricity and natural gas to roughly 678,000 customers in Montana, Nebraska and South Dakota. Carolyn and her staff of five analysts and engineers have responsibility for project management office controls and monitoring; continued process excellence and improvement; performance metrics; operational benchmarking; and business continuity for functional areas within the company’s energy transmission and distribution groups.

During her 20-year career with NorthWestern Energy, Carolyn has had the opportunity to work with increasing responsibilities for Business Development, Internal Audit, Corporate Accounting, Generation Interconnection, Trading and Marketing, Gas Transmission, and Division Operations.

Carolyn, who is a Montana native, is an alumna of Montana State University. She and her husband Donroy and their two children, Emily and Eric, take full advantage of year-around outdoor activities including boating, fishing, hunting, camping and skiing. She also enjoys following her grade-school age children in their sporting and school activities.

Neena Master

Southern California Gas Company

Director, Customer Contact Center

Anna Sanger Reed

Western Energy Institute

Director of Customer + Corporate Programs
WEI Program Manager

Daisy Santos

NW Natural

Human Resources Consultant
Curriculum Development Team

Lisa Simpson

Sacramento Municipal Utility District

Supervisor, Learning & Engagement
Curriculum Development Team
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Lisa is the Supervisor of Employee Learning & Engagement for the Customer Services Business at SMUD. She has broad experience in the Learning & Development field and a background in marketing, strategic account management, and consultative selling.

For the past 12 years Lisa has functioned in a leadership capacity in the learning and development field and most recently has focused on experiential leadership development. She was the facilitator for the Business Acumen for Emerging Leaders course in 2007 and will speak later this year at the American Society for Training & Development’s International conference in Washington D.C. about Building Leadership Talent at SMUD.

Lisa earned a Bachelor’s degree from the University of California in Communications and Organizational Development. She is active in the Sacramento community and supports non-profit organizations that help at-risk youth.

Kevin Sullivan

Western Energy Institute

Senior Program Manager
WEI Program Manager
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Kevin is a Senior Program Manager responsible for a variety of programs and initiatives at WEI. His program responsibility includes managing the highly rated Business Acumen for Emerging Leaders program, the portfolio of Emergency Response and Western Region Mutual Assistance Agreement (WRMAA) meetings, and is the lead over the Corporate Performance Management and Business Analytics groups. He is also responsible for managing the service company membership category within WEI by driving new membership development, sponsorship of all programs, and overall member relations for WEI’s 170+ service company members. Kevin graduated from Oregon State University with a Bachelor of Science in Business Marketing. He enjoys playing basketball and golf, and spending time with his family and friends.

Denise Wilcox

New Mexico Gas Company

Director, CRM Strategic Solutions and Human Resources
Curriculum Development Team