Business Acumen for Emerging Leaders – Curriculum Development Team

The Curriculum Development Team (CDT) is comprised of utility members who evaluate the course and update curriculum. The CDT meets annually and recommends curriculum changes based on program experience and direct evaluations from the previous year’s course.

For more information on this Program Development Team contact Christopher Lee at lee@westernenergy.org or at 971-255-4967

Committee Members

Gilbert Archuleta

Puget Sound Energy

Manager, Customer & System Projects
Member

Jana Elliott

Seattle City Light

Chief of Staff
Member

Pamela Giles

Dominion Energy

Director Customer Revenue Management
Member
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Pamela Giles is currently the Billing and Customer Support Manager for Questar Gas Company. She has 26+ years of experience working in the natural gas industry. Questar Gas’ customer base is over 900,000 residential, commercial, and industrial accounts.

Pam has worked in supervision for over 17 years and was promoted to a manager position to recruit and supervise 25 Billing, Consumer Affairs, Gas Measurement, Bankruptcy, and Office Assistant Representatives. She is responsible for organizing and coordinating department operations and procedures in order to ensure organizational effectiveness and efficiency. Foster an environment where employees are motivated to deliver top performance, and are comfortable in communicating ideas for positive change.

Pam’s achievements include:
-Decreased department staff by 39% over five years with no negative impact to customer service.
-Low staff turn-over.
-Served as subject matter specialist for 1.5 years on core team to successfully implement a new CIS billing system in 2004; on-time and under budget.
-Implemented many IT programs involving demand side management and conservation enabling tariff.
-Served on special taskforce charged with implementing new Low-Income rate reduction program.
-Serve as member on energy boards for local Low-Income assistance programs.
-Frequently write and run sequel statements in Oracle database.
-Write requirements and set priorities for IT CIS system updates and enhancements.

Pam is married and has three children.

Maneet Jain

Seattle City Light

Manager, T&D Operations
Member

Christopher Lee

Western Energy Institute

Senior Program Manager
WEI Program Manager

Carol Mak

Southern California Gas Company

Director - Program Management Office
Member

Neena Master

Southern California Gas Company

Director of Emergency Management
Member

William Messner

Portland General Electric

Director, Wildfire Mitigation & Resiliency
Member

Neal Pobran

FortisBC

Senior Manager, Community and Indigenous Relations
Member

Anna Scarlett

Avista Utilities

Director of Business Transformation
Member

Lisa Simpson

Sacramento Municipal Utility District

Supervisor, Learning & Engagement
Curriculum Development Team
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Lisa is the Supervisor of Employee Learning & Engagement for the Customer Services Business at SMUD. She has broad experience in the Learning & Development field and a background in marketing, strategic account management, and consultative selling.

For the past 12 years Lisa has functioned in a leadership capacity in the learning and development field and most recently has focused on experiential leadership development. She was the facilitator for the Business Acumen for Emerging Leaders course in 2007 and will speak later this year at the American Society for Training & Development’s International conference in Washington D.C. about Building Leadership Talent at SMUD.

Lisa earned a Bachelor’s degree from the University of California in Communications and Organizational Development. She is active in the Sacramento community and supports non-profit organizations that help at-risk youth.

Kevin Sullivan

Western Energy Institute

President
WEI Program Manager
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Kevin is a Senior Program Manager responsible for a variety of programs and initiatives at WEI. His program responsibility includes managing the highly rated Business Acumen for Emerging Leaders program, the portfolio of Emergency Response and Western Region Mutual Assistance Agreement (WRMAA) meetings, and is the lead over the Corporate Performance Management and Business Analytics groups. He is also responsible for managing the service company membership category within WEI by driving new membership development, sponsorship of all programs, and overall member relations for WEI’s 170+ service company members. Kevin graduated from Oregon State University with a Bachelor of Science in Business Marketing. He enjoys playing basketball and golf, and spending time with his family and friends.

Kristen Taylor

Western Energy Institute

Senior Program + Service Company Manager
WEI Program Manager

Denise Wilcox

New Mexico Gas Company

VP of Human Resources and Corporate Security
Curriculum Development Team