Program Development Teams (PDTs) are a diverse mix of energy industry professionals responsible for the content creation of programs. The leadership team explores contemporary topics, exchange thoughts throughout the year and supports the effort to bring in content experts.
For more information on this Program Development Team contact Joshua Baker at firstname.lastname@example.org or at 971-255-4970
Mike is the Director, Customer & Shared Services at Avista with responsibility for customer service including meter reading, field services, billing, contact center, training, technology and credit & collections. He is also responsible for supply chain, facilities, fleet and business process improvement.
Mike joined Avista in 1983 and has held a variety of leadership roles during his career. He is a graduate of Whitworth University and resides in Spokane, Washington.
He has been active in the community serving on non-profit boards along with being very active in the Boy Scouts of America.
Ms. Schroeppel responsibilities include strategic and day-to-day leadership of NorthWestern’s customer facing, communication and human resources generalist processes. She holds degrees in Statistics, Sociology and an MBA from the University of Minnesota.