Customer Connections PDT

Program Development Teams (PDTs) are a diverse mix of energy industry professionals responsible for the content creation of programs. The leadership team explores contemporary topics, exchange thoughts throughout the year and supports the effort to bring in content experts.

For more information on this Program Development Team contact Beverly Jones Woolf at or at 503-688-2790

Committee Members

Mike Broemeling

Avista Utilities

Director, Customer Services
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Mike is the Director, Customer & Shared Services at Avista with responsibility for customer service including meter reading, field services, billing, contact center, training, technology and credit & collections. He is also responsible for supply chain, facilities, fleet and business process improvement.

Mike joined Avista in 1983 and has held a variety of leadership roles during his career. He is a graduate of Whitworth University and resides in Spokane, Washington.

He has been active in the community serving on non-profit boards along with being very active in the Boy Scouts of America.

Lisa Fix

Clark Public Utilities

Director of Customer Service

Mark Freeman

Central Lincoln PUD

Director of Employee, Customer & Community Services

Dave Joerger

Idaho Power Company

General Manager of Customer Service and Regional Operations
Vice Chair

Neena Master

Southern California Gas Company

Director - Customer Services, Southeast Region

Adam Richins

Idaho Power Company

Senior Vice President and Chief Operating Officer

Bobbi Schroeppel

NorthWestern Energy

VP, Customer Care, Communication, Human Resources
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Ms. Schroeppel responsibilities include strategic and day-to-day leadership of NorthWestern’s customer facing, communication and human resources generalist processes. She holds degrees in Statistics, Sociology and an MBA from the University of Minnesota.

John Thurmond

NorthWestern Energy

Director, Customer Interactions

Beverly Woolf

Western Energy Institute

Senior Program Manager
WEI Program Manager