Customer Connections PDT

Program Development Teams (PDTs) are a diverse mix of energy industry professionals responsible for the content creation of programs. The leadership team explores contemporary topics, exchange thoughts throughout the year and supports the effort to bring in content experts.

For more information on this Program Development Team contact Joshua Baker at baker@westernenergy.org or at 971-255-4970

Committee Members

Joshua Baker

Western Energy Institute

Program Manager
WEI Program Manager

Mike Broemeling

Avista Utilities

Director, Customer & Shared Services
Member
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Mike is the Director, Customer & Shared Services at Avista with responsibility for customer service including meter reading, field services, billing, contact center, training, technology and credit & collections. He is also responsible for supply chain, facilities, fleet and business process improvement.

Mike joined Avista in 1983 and has held a variety of leadership roles during his career. He is a graduate of Whitworth University and resides in Spokane, Washington.

He has been active in the community serving on non-profit boards along with being very active in the Boy Scouts of America.

Tracy Carlson

Sacramento Municipal Utility District

Director, Customer Care
Member

Lisa Fix

Clark Public Utilities

Director of Customer Service
Chair

Mark Freeman

Central Lincoln PUD

Director of Employee, Customer & Community Services
Member

Dave Joerger

Idaho Power Company

General Manager of Customer Service and Regional Operations
Vice Chair

Brad Markus

Dominion Energy

General Manager, Customer Service, Community Relations & NGV's
Member

Neena Master

Southern California Gas Company

Director, Customer Contact Center
Chair

Lori Russell

NW Natural

Vice President Utility Services
Member

Bobbi Schroeppel

NorthWestern Energy

VP, Customer Care, Communication, Human Resources
Member
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Ms. Schroeppel responsibilities include strategic and day-to-day leadership of NorthWestern’s customer facing, communication and human resources generalist processes. She holds degrees in Statistics, Sociology and an MBA from the University of Minnesota.

Kristin Stathis

Portland General Electric

Vice President, Customer Service Operations
Member

John Thurmond

NorthWestern Energy

Director, Customer Interactions
Member