Customer + Corporate Symposium – Customer Contact Transformation

Committee Members

Emily Casper

NW Natural

Customer Contact Center Supervisor

Member

Jenny Compton

Avista Utilities

Customer Service Manager

Member

Michelle Costello

San Diego Gas & Electric Company

Manager Of Customer Care Centers

Member

Rocio De La Torre

Southern California Gas Company

Operations Support Manager - Customer Contact Centers

Member

Jason Fincher

Active TeleSource, Inc.

Director of Operations

Member

Lisa Fix

Clark Public Utilities

Director of Customer Service

Vice-Chair

John Herron

VertexOne

Vice President of Business Development

Mentor

Jaie Jones

Puget Sound Energy

Manager, Billing Performance

Member

Edgar Jones

Tucson Electric Power

Manager, Customer Automation, Analytics, and Digital Communications

Member

Maritza Elizabeth Lopez

Southwest Gas Corporation

Trainer/Learning Specialist

Member

Mike McClean

Clark Public Utilities

Quality Service Manager

Member

Elizabeth Miller

BC Hydro

Site Manager

Member

Tamra Moore

NW Natural

Training & Development Supervisor

Member

Maria Morales

Arizona Public Service Company

Operations Supervisor

Member

Sarah Nelson

FortisBC

Manager, Customer Experience - Contact Centres

Member

Stephanie Patterson

Southwest Gas Corporation

Human Resources Generalist I

Member

David Raposo

BC Hydro

Sr. Manager, Customer Contact Centre Operations

Chair

Lori St. Aubin

NorthWestern Energy

Director, Revenue Cycle

Member

Hattie Winter

West Monroe Partners, LLC

Manager Customer Experience

Member