Customer + Corporate Symposium – Customer Contact Transformation

Committee Members

Emily Casper

NW Natural

Customer Contact Center Supervisor
Member

Jenny Compton

Avista Utilities

Customer Service Manager
Member

Michelle Costello

San Diego Gas & Electric Company

Manager Of Customer Care Centers
Member

Rocio De La Torre

Southern California Gas Company

Operations Support Manager - Customer Contact Centers
Member

Jason Fincher

Active TeleSource, Inc.

Director of Operations
Member

Lisa Fix

Clark Public Utilities

Director of Customer Service
Vice-Chair

John Herron

VertexOne

Vice President of Business Development
Mentor

Jaie Jones

Puget Sound Energy

Manager, Billing Performance
Member

Maritza Elizabeth Lopez

Southwest Gas Corporation

Trainer/Learning Specialist
Member

Elizabeth Miller

BC Hydro

Site Manager
Member

Tamra Moore

NW Natural

Training & Development Supervisor
Member

Maria Morales

Arizona Public Service Company

Manager, Customer Care Center
Member

Sarah Nelson

FortisBC

Manager, Customer Experience - Contact Centres
Member

Stephanie Patterson

Southwest Gas Corporation

Human Resources Generalist I
Member

David Raposo

BC Hydro

Sr. Manager, Customer Contact Centre Operations
Chair

Lori St. Aubin

NorthWestern Energy

Director, Revenue Cycle
Member