Customer + Corporate Symposium – Customer Contact Transformation

Committee Members

Kimberly Almeida

Sacramento Municipal Utility District

Remittance Processing Supervisor
Member

Cassandra Brazell

MDU Utilities Group

Supervisor, Customer Service & Credit
Member

Jenny Compton

Avista Utilities

Customer Service Manager
Member

Vince Evans

Salt River Project

Sr. Customer Service Analyst
Member

Jason Fincher

Active TeleSource, Inc.

Director of Operations
Member

Ina German

Pacific Gas and Electric Company

Senior Manager
Member

Mahendra Goyal

KPMG LLP

Director - Digital Transformation | Intelligent Automation
Member

Timothy Herrick

Chartwell, Inc.

Director of Sales
Member

Jorgan Hofeling

Dominion Energy Utah

Manager -- Gas Operations
Member

Jaie Jones

Puget Sound Energy

Manager, Billing Performance
Chair

Amar Mangat

FortisBC

Workforce Planning Manager
Member

Julie McGinnis

ATCO Electric

Manager, Customer Care and Support
Member

Tiffany McRae

Sacramento Municipal Utility District

Supervising Customer Service Representative
Member

Stephanie Patterson

Southwest Gas Corporation

Human Resources Generalist I
Member

Carey Quinn

BC Hydro

Vancouver Contact Centre Manager
Member

Heather Spear

Salt River Project

Financial Analyst
Member

Ashley Stumbaugh

Idaho Power Company

Customer Service Leader
Member