Customer + Corporate Symposium – Customer Contact Transformation

Committee Members

Emily Casper

NW Natural

Customer Contact Center Supervisor
Member

Jason Fincher

Active TeleSource, Inc.

Director of Operations
Member

Carmen Goicoechea

MDU Utilities Group

Manager, Customer Programs
Member

Lindsey Goodall

FortisBC

Contact Centre Manager
Member

Robert Hill

Clark Public Utilities

Customer Services Manager
Member

Jason Holmes

Dominion Energy Utah

Manager Gas Operations

Dustin Johnson

Southern California Edison

Manager, EEC Tulare
Member

Laura Keenan

NorthWestern Energy

Supervisor Billing & Meter Reading
Member

Elizabeth Markle

NW Natural

Customer Contact Center Supervisor
Member

April McAllaster

Southern California Gas Company

Customer Contact Center Manager
Member

Angelica Medina

Los Angeles Department of Water & Power

Utility Services Manager
Member

Angie Ozminkowski

Avista Utilities

Senior Learning & Development Coordinator
Member

Carey Quinn

BC Hydro

Vancouver Contact Centre Manager
Chair

Anthony Sabatini

SAP

Customer Experience Executive
Member

Alejandra Urias

Salt River Project

Residential Contact Center Supervisor
Member

Leah Veitenheimer

Clark Public Utilities

Customer Service Supervisor
Member