Customer + Corporate Symposium – Customer Contact Workforce

Committee Members

Todd Beard

MDU Utilities Group

Supervisor, Customer Service, Credit and Credit Support
Member

Derick Brazell

Southern California Edison

Member

Baret Chakarian

Ernst and Young LLP

Management Consultant
Member

Christina Daley

NW Natural

Customer Contact Center Supervisor
Member

Robin Engraf

NorthWestern Energy

Customer Associate Supervisor
Member

Jason Fincher

Active TeleSource, Inc.

Director of Operations
Member

Amy Gentry

Salt River Project

Manager - Training Development, Customer Interaction & Analysis
Member

Robert Hill

Clark Public Utilities

Customer Services Manager
Member

Alison Jaramillo

Southern California Gas Company

CCC Performance Advisor
Member

Liz Markle

NW Natural

Customer Contact Center Supervisor
Member

Rob Mulligan

ENMAX Corporation

Manager, Operations
Chair

Leah Nuia

Pacific Gas and Electric Company

Manager, Contact Center Operations
Member

Amy Nye

Western Energy Institute

Director of Programs
WEI Liaison

Tonya Seal

Clark Public Utilities

Customer Service Supervisor
Member

Thomas Tseng

Southern California Edison

Manager, Engineering and Design Solutions, SCE
Member