Customer + Corporate Symposium – Customer Centered Workforce, “Care for Me”

Committee Members

Wendy Crane

NV Energy

Manager, Billing and Credit Operations
Vice Chair

Rocio De La Torre

Southern California Gas Company

CCC Operations Support Manager
Member

Jason Fincher

Active TeleSource, Inc.

Sr. Operations Manager
Member

Christian Garcia

Southern California Edison

Principle Manager
Member

Jeff Hardman

BC Hydro

Manager, Process & Performance
Chair

Robert Hill

Clark Public Utilities

Customer Services Manager
Mentor

Teala Kail

New Mexico Gas Company

Manager, Customer Service
Member

DeVonne Ksiazkiewicz

NorthWestern Energy

Supervisor Customer Care
Member

Christopher Lee

Western Energy Institute

Senior Program Manager
WEI Program Manager

Lori Lewis

Arizona Public Service Company

Manager, Customer Care Center
Member

Neena Master

Southern California Gas Company

Director of Customer Contact Centers
Mentor

Linda Matern

Dominion Energy Utah

Manager, Customer Relations
Member

Larretta Matthews

Southwest Gas Corporation

Call Center Support Supervisor
Member

Maria Mills

MDU Utilities Group

Customer Service Manager
Member

Stephanie Patterson

Southwest Gas Corporation

Human Resources Generalist I
Member

Aimee Quintana

Arizona Public Service Company

Supervisor, Customer Care Center
Member

Todd Schultz

Idaho Power Company

Customer Care Manager
Member

Antoine Tilmon

NV Energy

Director, Billing and Credit Operations
Mentor

Damian Wasserlauf

Pacific Gas and Electric Company

Strategy Manager
Member