Customer + Corporate Symposium – Customer-Centric Workforce

Committee Members

Amy Carlow

Western Energy Institute

Program Manager
WEI Program Manager

Christina Daley

NW Natural

Contact Center Supervisor
Session Leader

Chandler Dunklin

Chartwell, Inc.

Account Manager
Member

Ben Eisenberg

KPMG LLP

Director, Transformation Delivery
Member

Jason Fincher

Active TeleSource, Inc.

Director of Operations
Member

Nakia Fox

NW Natural

Customer Contact Supervisor
Member

Kyle Fuhrer

ATCO Electric

Business Analyst
Member

Marcy Hafer

ATCO Natural Gas

Key Account Manager
Session Leader

Mark Hynes

FortisBC

Contact Centre Manager
Member

Duane Kilzer

Salt River Project

Manager - Training, Development, and Customer Interactions
Member

Elsa Masiene

BC Hydro

Contact Centre Team Manager
Member

Ashley Meece

Arizona Public Service Company

Manager, Customer Experience Center
Member

Angela Robertson

MDU Utilities Group

Supervisor Customer Service
Track Chair

Tiffany Roesti

NorthWestern Energy

Supervisor of Training & Quality Assurance
Member

Mridula Sharma

Snohomish County PUD

Manager IT Applications
Member

Leah Veitenheimer

Clark Public Utilities

Customer Service Supervisor
Member

Greg Young

Avista Utilities

Salesforce Product Owner
Session Leader