Customer + Corporate Symposium – Customer Contact Transformation

Committee Members

Emily Casper

NW Natural

Customer Contact Center Supervisor
Member

Jenny Compton

Avista Utilities

Customer Service Manager
Member

Michelle Costello

San Diego Gas & Electric Company

Manager Of Customer Care Centers
Member

Rocio De La Torre

Southern California Gas Company

Operations Support Manager - Customer Contact Centers
Member

Jason Fincher

Active TeleSource, Inc.

Director of Operations
Member

Lisa Fix

Clark Public Utilities

Director of Customer Service
Vice-Chair

John Herron

VertexOne

Vice President of Business Development
Mentor

Jaie Jones

Puget Sound Energy

Manager, Billing Performance
Member

Edgar Jones

Tucson Electric Power

Manager, Customer Automation, Analytics, and Digital Communications
Member

Maritza Elizabeth Lopez

Southwest Gas Corporation

Trainer/Learning Specialist
Member

Mike McClean

Clark Public Utilities

Quality Service Manager
Member

Elizabeth Miller

BC Hydro

Site Manager
Member

Tamra Moore

NW Natural

Training & Development Supervisor
Member

Maria Morales

Arizona Public Service Company

Operations Supervisor
Member

Sarah Nelson

FortisBC

Manager, Customer Experience - Contact Centres
Member

Stephanie Patterson

Southwest Gas Corporation

Human Resources Generalist I
Member

David Raposo

BC Hydro

Sr. Manager, Customer Contact Centre Operations
Chair

Lori St. Aubin

NorthWestern Energy

Director, Revenue Cycle
Member

Hattie Winter

West Monroe Partners, LLC

Manager Customer Experience
Member