Customer + Corporate Symposium – Affordability + Payment Support

Committee Members

Ryan Braas

Sacramento Municipal Utility District

Sr. Product Services Coordinator
Member

Wade Carey

Central Lincoln PUD

Energy Services Manager
Member

Jackie Castrellon

Salt River Project

Community Relations Program Manager
Member

Jenny Compton

Avista Utilities

Customer Service Manager
Member

Anna Cuccione

BC Hydro

Manager, Claims & Commercial PON
Member

Rick Edwards

NorthWestern Energy

Director – Community Connections
Member

Danielle Evans

Arizona Public Service Company

Director, Customer Revenue
Member

Travis Hardy

Northern Wasco County PUD

Energy Management Program Manager
Chair

Derek Hermann

Snohomish County PUD

Sr. Manager Customer Service
Member

Timothy Herrick

Chartwell, Inc.

Director of Sales
Member

Marisela Johnson

Salt River Project

Customer Service Analyst
Member

Rishikesh Kumar

FortisAlberta Inc.

Manager, Emerging Customer Solutions
Member

Alicia Lopez

Sacramento Municipal Utility District

Business Analyst
Member

Marko Muellner

Concentrix

Managing Director - CX Acceleration
Member

Traci Pepper

Western Energy Institute

Program Manager
WEI Liaison

Wilhelmina Proby

NW Natural

Customer Contact Center Manager
Member

Alex Shim

Pacific Gas and Electric Company

Manager, Customer Experience
Chair

Howard Skjervem

NorthWestern Energy

Manager, Community Relations
Member

Lucas Tasa

KPMG LLP

Director, Customer Solutions Advisory
Member

Patrick Woodworth

Distributed Energy Financial Group LLC

Research Associate
Member