Executive Planning Committee – Customer Connections

This Committee consists of senior executives of key business lines in Customer Connections. The committee conveys member companies’ education/leadership needs to WEI, recommends leaders to serve on program delivery teams, communicates WEI program offerings back to member organizations, and monitors participation and evaluation of WEI activities. Participants in the EPC Planning Session assist in building valuable programs for employees and their peers, identify key contributors to learn and grow, and promote these programs within their companies.

For more information on this Program Development Team contact

Kevin Sullivan at sullivan@westernenergy.org or at 971-255-4973

Committee Members

Brandy Bolden

Sacramento Municipal Utility District

Chief Customer Officer

Joanne Campbell


Managing Director

Michelle Carman


Director, Customer Service

Eric Christenson

Western Energy Institute

Director of Program Curriculum + Analytics
WEI Liaison
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In his role as Director of Curriculum Development, Eric leads the WEI Operations Conference and the Executive Planning Committee. He also leads the Electric and Gas Utility Fundamentals + Insights skills development programs, and is one of WEI’s instructors for the electric course. He also supports the organization and his teammates as the Director of Analytics.

He joined WEI after seven great years at Portland General Electric. At PGE he developed and managed the company’s Enterprise Risk Management program and worked in several other areas including operations benchmarking, regulatory affairs, fleet services, AMI, and finance.

Prior to joining PGE, Eric worked in internet marketing and as the Manager of Strategy and Analysis at a local finance company.

Eric earned his Bachelors in Mathematics and Economics from the University of Oregon. He volunteers his time on the Oregon Society of Association Management and as an Executive Committee Member of the Greater Portland Soccer District.

David Couture


Manager, Business Development

Jason Fincher

Active TeleSource, Inc.

Director of Operations

Mark Freeman

Central Lincoln PUD

Director of Employee, Customer & Community Services

Pam Giles

Dominion Energy

Director Customer Revenue Management

James Hanchey

Idaho Power Company

VP, Customer Operations and Chief Safety Officer

Timothy Herrick

Chartwell, Inc.

Director of Sales

Marko Muellner


Managing Director - CX Acceleration

Amy Nye

Western Energy Institute

Senior Program Manager
WEI Liaison

Brandy Powers

NorthWestern Energy

Director, Brand, Advertising and Customer Communications

Wilhelmina Proby

NW Natural

Customer Contact Center Manager

Daren Sanders

BC Hydro

Director, Contact Centre and Billing Operations

Daniel Tillis

MDU Utilities Group

Director - Customer Experience

Glen Traasdahl

Salt River Project

Director Customer Contact Operations

Andrew Wendell

Chelan County PUD

Director of Customer Service and Stakeholder Outreach

Chad Whited

Spire Storage

Director, Field Optimization & Asset Development

Jamie Wimberly

Distributed Energy Financial Group LLC

Chief Executive Officer

Greg Zeller

Puget Sound Energy

Director, Customer Care