Executive Planning Committee – Customer Connections

This Committee consists of senior executives of key business lines in Customer Connections. The committee conveys member companies’ education/leadership needs to WEI, recommends leaders to serve on program delivery teams, communicates WEI program offerings back to member organizations, and monitors participation and evaluation of WEI activities. Participants in the EPC Planning Session assist in building valuable programs for employees and their peers, identify key contributors to learn and grow, and promote these programs within their companies.

For more information on this Program Development Team contact

Kevin Sullivan at sullivan@westernenergy.org or at 971-255-4973

Committee Members

Brandy Bolden

Sacramento Municipal Utility District

Director, Customer Care & Revenue Operations
Member

Michelle Carman

FortisBC

Director, Customer Service
Member

Jenny Compton

Avista Utilities

Customer Service Manager
Member

David Couture

TEP

Manager, Business Development
Member

Brett Crable

Dominion Energy Utah

General Manager of Customer Relations
Member

Ben Eisenberg

KPMG LLP

Manager, People & Change Consulting
Member

Jennifer Espelien

SAP

Services Account Executive, SAP America Regulated Industries
Member

Jason Fincher

Active TeleSource, Inc.

Director of Operations
Member

Yolanda France

Salt River Project

Manager, Midsize Strategic Energy Management
Member

Booga K Gilbertson

Puget Sound Energy

Senior Vice President, Operations
Member

James Hanchey

Idaho Power Company

Customer Service Senior Manager, Customer Operations and Business Development
Member

Timothy Herrick

Chartwell, Inc.

Director of Sales
Member

John Herron

VertexOne

Vice President of Business Development
Member

Neena Master

Southern California Gas Company

Director, Customer Services, Southeast Region
Member

Maria Mills

MDU Utilities Group

Customer Service Manager
Member

Matt Owens

West Monroe Partners, LLC

Business Development Executive
Member

Brandy Powers

NorthWestern Energy

Director, Brand, Advertising and Customer Communications
Member

Wilhelmina Proby

NW Natural

Emergency Contact Center Supervisor
Member

Daren Sanders

BC Hydro

Director, Contact Centre and Billing Operations
Member

Rita Siong

Portland General Electric

Manager, Market Insights
Member

Kevin Sullivan

Western Energy Institute

Chief Operating Officer
WEI Liaison

John Thurmond

NorthWestern Energy

Director, Customer Interactions
Member

Andrew Wendell

Chelan County PUD

Director of Customer Service and Stakeholder Outreach
Member

Chih-Hui Wu-Curtis

Arizona Public Service Company

GM, Customer Service Operations & Strategy
Member

Greg Zeller

Puget Sound Energy

Director, Customer Care
Member