Executive Planning Committee – Customer Connections

This Committee consists of senior executives of key business lines in Customer Connections. The committee conveys member companies’ education/leadership needs to WEI, recommends leaders to serve on program delivery teams, communicates WEI program offerings back to member organizations, and monitors participation and evaluation of WEI activities. Participants in the EPC Planning Session assist in building valuable programs for employees and their peers, identify key contributors to learn and grow, and promote these programs within their companies.

For more information on this Program Development Team contact

Kevin Sullivan at sullivan@westernenergy.org or at 971-255-4973

Committee Members

Brandy Bolden

Sacramento Municipal Utility District

Chief Customer Officer
Member

Joanne Campbell

Ernst and Young LLP

Managing Director, Business Transformation - Energy

Michelle Carman

FortisBC

Director, Customer Service
Member

Jason Fincher

Active TeleSource, Inc.

Director of Operations
Member

Mark Freeman

Central Lincoln PUD

Director of Employee, Customer & Community Services
Member

James Hanchey

Idaho Power Company

VP, Customer Operations and Chief Safety Officer
Member

Timothy Herrick

Chartwell, Inc.

Director of Sales
Member

Amy Nye

Western Energy Institute

Director of Programs
WEI Liaison

Brandy Powers

NorthWestern Energy

Director, Brand, Advertising and Customer Communications
Member

Wilhelmina Proby

NW Natural

Customer Contact Center Manager
Chair

Daren Sanders

BC Hydro

Director, Contact Centre and Billing Operations
Member

Daniel Tillis

MDU Utilities Group

Director - Customer Experience
Member

Glen Traasdahl

Salt River Project

Director Customer Contact Operations
Member

Andrew Wendell

Chelan County PUD

Director of Customer Service and Stakeholder Outreach
Member