Customer + Corporate Symposium – Affordability + Equity

Committee Members

Todd Beard

MDU Utilities Group

Supervisor, Customer Service, Credit and Collections

Member

Sara Bowles

Tacoma Power

Conservation Program Coordinator

Member

Ann Bui

Black & Veatch

Senior Managing Director

Member

Theresa Burch

Puget Sound Energy

Manager Customer Solutions

Track Chair

Baret Chakarian

EY

Senior Manager

Member

Nima Edwards

KPMG LLP

Director, ESG and Climate Advisory

Member

Marco Henkel

Western Energy Institute

Program Manager

WEI Program Manager

Timothy Herrick

Chartwell, Inc.

Director of Sales

Member

Jim Holbrook

Arizona Public Service Company

Supervisor Customer Assistance Solutions

Member

Jessica McGee

NorthWestern Energy

Customer Care Supervisor

Member

Mary Serdar

Salt River Project

Customer Resource Counselor Supervisor

Member

Jenn Shum

BC Hydro

Manager, CX & Program Management

Member

Mikaela Terpko

Avista Corp.

Bill Assistance Analyst

Member