Customer + Corporate Symposium – Facing Customer Disruptors

Committee Members

Juan Argueta

Southern California Edison

Senior Manager, Strategic Initiatives and Energy Education Centers
Chair

Tracy Babcock

FortisAlberta Inc.

Manager, Customer Care
Vice-Chair

Brodie Chalmers

ATCO Gas

Manager, Opportunity Development
Member

Rick Edwards

NorthWestern Energy

Director – Community Connections
Member

Terri Forbes

Paymentus

Regional Sales Director
Member

Lauren Haake

VertexOne

Sales Strategy Manager
Member

James Hanchey

Idaho Power Company

VP, Customer Operations and Chief Safety Officer
Member

Wendy Krasselt

Avista Utilities

Customer Service Manager
Member

George Molina

Puget Sound Energy

Metering Network Services Supervisor
Member

Marko Muellner

Connective DX

VP of Account & Project Management
Member

Matt Owens

West Monroe Partners, LLC

Business Development Executive
Member

Bill Patchett

Salt River Project

Manager, Revenue Accounting
Member

Wilhelmina Proby

NW Natural

Emergency Contact Center Supervisor
Member

Jon Starr

Navigant Consulting, Inc.

Director
Mentor