Customer + Corporate Symposium – Insights that Drive Customer Value

Committee Members

Joseph Bassolino

Arizona Public Service Company

Product Owner
Member

Lynn Daily

NorthWestern Energy

Workforce Scheduler Analyst
Member

Tricia Davis

NorthWestern Energy

Manager Customer Interactions
Member

John Day

Oracle Utilities

Director of Customer Technology
Member

Sadye Haylett

MDU Utilities Group

Scheduling & Customer Support Supervisor
Member

Martina Ji

KPMG LLP

Consulting Manager
Member

Robert Kang

Sacramento Municipal Utility District

Manager, Revenue Services and Operations
Member

Samantha Naylor

FortisAlberta Inc.

Supervisor, Customer Care
Member

Natalie Romano

Avista Utilities

Customer Service Process Specialist
Chair

Denis Salak

FortisBC

Payments and Collection Manager
Member

Dana Santana

San Diego Gas & Electric Company

Market Intelligence, Insights & Analytics Manager
Member

Howard Skjervem

NorthWestern Energy

Manager, Community Relations
Member

Kevin Willerton

Guidehouse

Director
Member

Greg Zeller

Puget Sound Energy

Director, Customer Care
Mentor

Barbara Zickler

Paymentus

Regional Sales Director
Member