Customer + Corporate Symposium – Digital Strategies + Customer Analytics

Committee Members

Elaine Allyn

San Diego Gas & Electric Company

Member

Caitlin Alstrom

Dominion Energy

Business Process Analyst
Member

Michelle Ansani

Ernst and Young LLP

Sr. Manager
Member

Zach Bates

Puget Sound Energy

Product Manager- Digital Products
Member

Ian Benson

KPMG LLP

Director, Marketing Consulting
Member

Guillermo Chapa

Southern California Gas Company

Member

Shannon Cooney

NorthWestern Energy

Supervisor Customer Associate
Member

Jennifer Correia

MDU Utilities Group

Supervisor, Customer Service
Member

Tony Flynn

NorthWestern Energy

Supervisor - Credit, Collections & Remittance
Member

Victor Garcia

Los Angeles Department of Water & Power

Senior Utility Services Specialist
Member

Carmen Goicoechea

MDU Utilities Group

Manager, Customer Programs and Development
Chair

Sandra Kopp

Sacramento Municipal Utility District

Residential Segment Supervisor
Member

Cassie Leone

Western Energy Institute

Program Manager
WEI Liaison

Matt Owens

West Monroe

Business Development Executive
Member

Megan Poshka

Idaho Power Company

Customer Service Operations Manager
Member

Nicole Robertson

FortisBC

Quality Assurance Manager
Member

Gerritt Rosa

Puget Sound Energy

Manager Information Technology (M3)
Member

Anthony Sabatini

SAP

Customer Experience Executive
Member

Howard Skjervem

NorthWestern Energy

Manager, Community Relations
Member

Deana Srdic

FortisBC

Digital Content Manager
Member

Lucas Tasa

KPMG LLP

Director, Customer Solutions Advisory
Member

Adam Van Assche

Puget Sound Energy

Manager, Enterprise Customer Engagement
Member

Sandra Webb

San Diego Gas & Electric Company

Group Product Owner - Customer Engagement
Member