Customer + Corporate Symposium – Optimizing the Customer Experience

Committee Members

Caitlin Alstrom

Dominion Energy

Business Process Analyst
Member

Shannon Cooney

NorthWestern Energy

Supervisor Customer Associate
Member

Jennifer Correia

MDU Utilities Group

Supervisor, Customer Service
Member

John Day

Oracle Utilities

Director, Customer Technology
Member

Robert Deschamps

FortisAlberta Inc.

Supervisor of Customer Relations
Member

Denise Foxall

BC Hydro

Customer Experience Manager
Member

Victor Garcia

Los Angeles Department of Water & Power

Senior Utility Services Specialist
Member

Timothy Herrick

Chartwell, Inc.

Director of Sales
Member

Wendy Krasselt

Avista Utilities

Customer Service and Billing Manager
Chair

Julie McGinnis

ATCO Electric

Manager, Customer Care and Support
Member

Young Park

Southern California Gas Company

Data Scientist
Member

Megan Poshka

Idaho Power Company

Customer Service Operations Manager
Member

Nicole Robertson

FortisBC

Quality Assurance Manager
Member

Howard Skjervem

NorthWestern Energy

Manager, Community Relations
Member

Lucas Tasa

KPMG LLP

Director, Customer Solutions Advisory
Member

Adam Van Assche

Puget Sound Energy

Mgr Enterprise Customer Engagement
Member

Sandra Webb

San Diego Gas & Electric Company

Group Product Owner - Customer Engagement
Member