Raising the Volume of the Customer’s Voice
From Analytics to Supervision: A Multi-Level Approach to Coaching
Elevating the Customer Experience Through Service Excellence
• Cari Latham, Director of Professional Development, Active TeleSource, Inc.
• Jeff Hardman, Manager, Customer Service Process & Performance Management, BC Hydro
Turn the Ship Around: Empowering Employees with Metrics
Future Ready: Preparing for the Customer and Work of Tomorrow