Customer Field Services

Wednesday, April 25, 2018

10:00 AM – 11:30 AM
So, you THINK you can Communicate?
See how gas utilities are taking advantage of new technologies to communicate to customers via their preference.

3:30 PM – 5:00 PM
Anticipating the Needs of “Legalization”… Are You Ready?
Is your Utility ready to accommodate the unique challenges related to the new cannabis industry? Join this interactive session understanding the challenges the utility industry can anticipate with the legalization of marijuana across the nation. Distinguished speakers will discuss HR issues, drug testing, and employment retention. Unexpected safety hazards including a deadly explosion in the Pacific NW which was thought to be caused by natural gas. Strategic planning offering signs to look for in the field that may be lifesaving to your workforce. Are you ready for legalization in your state?

Thursday, April 26, 2018

10:00 AM – 11:30 AM
Understanding Your Customer Base and Being Prepared to Interact
Join this interactive presentation to discuss how peoples’ perception about race, gender, religion, culture, and other background differences could lead to potential conflict. We will be discussing everything from customer fears and biases, to employees’ diversity training needs, to utility companies’ public image.

1:00 PM – 2:30 PM
Connecting with your Customer at their Door
With technology being incorporated into our everyday field visit, how are companies continuing to make that personal connection at the door? How can technology be used to enhance the customer interaction instead of distracting from it?