Data-Driven Insights

Utilities find themselves inundated with a diversity of data across all lines of business. This track will explore how companies are using data as an asset to improve systems and operations, enhance the customer experience, and ultimately improve the bottom line.

This track is sponsored by:

Meet the Data-Driven Insights Program Development Team. Learn more about the Customer + Corporate Symposium.

Wednesday, June 17, 2020

9:00 AM – 10:15 AM
In the Beginning…There was Data

Speakers: Claire Locke, Manager of Customer Insights, Puget Sound Energy
Martin Kaestner, Principal, KPMG LLP
Using data for strategic decision making is no new concept, and many companies already have a robust data infrastructure. However, creating an environment where this data can be efficiently and effectively utilized can still prove to be a daunting task. In this session we will uncover some best practices in how to foster a data analytics mindset in your organization as well as hear from two analytics experts and their challenges and successes in implementing effective data strategies within their businesses.

Session sponsored by:

1:00 PM – 2:15 PM
Treat Your Data Like an Asset
Speakers: Kelly Safino, Sr. Business Systems Analyst, San Diego Gas & Electric Company
Will Spencer, Manager, Information Technology (M2) Data Governance, Puget Sound Energy
Of the many challenges faced by utilities, at the forefront is the management and protection of assets. What about data? How can utilities be in the mindset of treating data as an asset? This session will explore the strategies of data quality, security, meta data management, data life cycle management, and recognizing the value of data in your organization.

Thursday, June 18, 2020

9:00 AM – 10:15 AM
Analytic Insights for Improving EE, DR, and DER Adoption
Speakers: Eric Golinko, Data Scientist, Trove
Will Gifford, Senior Data Scientist, Trove
Utilities have traditionally used broad approaches to marketing products and services (Energy Efficiency products, Demand Response programs, and Distributed Energy Resource offerings). This session will provide examples of how leading utilities are using data-driven insights to customize product offerings, drive granular insights into the impact of these programs, and increase adoption by 200-400% over traditional approaches.

1:00 PM – 2:00 PM
Bigfoot, Unicorns, and Self-Service Analytics: Reality or Myth?

Speaker: Kim Boynton, Senior Data Analyst – Data Science, Avista Corp.
Self-Service analytics can be as elusive as creatures of mythology. In this presentation, Avista will present the realities encountered enabling Self-Service Analytics across their enterprise. With a focus on the fundamental building blocks of Understanding, Access, and Proficiency, Avista will present the successes and failures experienced and provide insight into the tools and processes utilized.

2:30 PM – 3:30 PM
Risk Management: 3rd Party + Data Interactions

Speakers: Britt Bachtel-Browning, Senior Counsel/Chief Privacy Officer, Avista Corp.
Jason Jones, Consultant Enterprise Risk Management, NorthWestern Energy
This session focuses on internal and external cyber and data threats, and how to identify and mitigate these threats, thereby enabling your company to successfully develop a robust risk-management program.