Data-Driven Insights

Utilities find themselves inundated with a diversity of data across all lines of business. This track will explore how companies are using data as an asset to improve systems and operations, enhance the customer experience, educate newcomers to the data landscape, and ultimately improve the bottom line.

This track is sponsored by:

Meet the Data-Driven Insights Program Development Team. Learn more about the Customer + Corporate Symposium.

All session times are listed in Pacific time.

Tuesday, March 9, 2021

10:15 AM – 11:30 AM
Data Governance: Management of Data Assets within the Organization
Speakers: Andrew Braeger, Data Services Manager, Tacoma Power
Daniel Dayal, Business Consultant (Resource Management)/EIM, Arizona Public Service Company
Salman Shahid, Chief Architect, Technology, BC Hydro
The exponential growth of data comes with a challenge to promote a data-driven culture in its true essence. While there is an increase in data, organizations do not yet have a framework to manage their data in order to guide business decisions. Data governance framework is the cornerstone in building a robust data-driven culture through establishing ownership and trust in data.

12:30 PM – 1:45 PM
Data for Non-Data People
Speakers: Austin Phillips, Senior Data Scientist, Puget Sound Energy
Douglas Croy, Implementation Analyst, 1898 & Co.
Jon Murray, Financial Planning and Analysis Manager, Sacramento Municipal Utility District
True data value is realized when business leaders, analysts, processes, and technology come together. This session will provide non-technical attendees with a high-level overview of key data concepts and terminology such as data governance, data analytics, business intelligence, and the data lifecycle. The goal is for business stakeholders to be able to effectively work with technicians to engage in and ultimately drive business outcomes leveraging data.

Wednesday, March 10, 2021

8:30 AM – 9:45 AM
Developing a Data Analytics Roadmap: Where to Start + How to Plan for Big Data
Speakers: David Baron, Director of Performance Management & Organizational Strategy, Southern California Gas Company
Mark Drewes, Manager – Analytics Center of Excellence, Salt River Project
Todd Shutts, Director, 1898 & Co.
This session is designed to help you chart the path from data wrangling to data success. The concept of data analytics as a component of business intelligence is now front and center for many businesses, including our utilities. No doubt there is an immediate need for business and technology strategies to help govern, assess, and build successful business analytics roadmaps. If you are not sure how to proceed, you are not alone.

10:15 AM – 11:30 AM
Using Data to Answer Business Questions
Speakers: Charles Hersrud, Data Strategy & Analytics Consultant, Snohomish County PUD
Kim Boynton, Senior Data Analyst – Data Science, Avista Corp.
Businesses have questions they need answers to every day. How is data being used to answer these questions? Are your team members aware of and able to leverage analytics to answer those questions? Are they aware of the tools and training available to them and are they able to gain insights from the available data? Is it enough to rely on spreadsheets and transactional data or is there a better way? How do you communicate learned insights with confidence and answer the questions being asked? Leveraging and sharing insights is key to unlocking the value of your data.