10:30 AM – 11:45 AM
1:00 PM – 2:15 PM
Partnering for New Customer Opportunities
As new entrants have entered the industry with distributed energy resources and other products and services, utilities have faced risks of declining throughput, lower revenues, and customer disintermediation. Many have been working with these new entrants to launch products and services to drive investments in distributed generation, energy efficiency and open up new revenue sources. In this session, we will how explore how two utilities are working with outside parties to jointly develop, market, and distribute new products, helping the utilities maintain and enhance their customer relationships.
2:45 PM – 4:00 PM
Anticipating “GREEN” Power Customer Needs with a Portfolio Driven Approach
Business customers are increasingly demanding “green” energy options from their utilities. Driving factors include: meeting internal sustainability goals; aligning with corporate cultures; attempting to acquire “green” certifications; and in some instances, customers are mandating alternative energy options from their vendors and manufacturers. Business customers are also getting creative about finding “green” solutions when their utilities are unable to proactively provide options. Utilities are feeling the pressure of new competition, anemic load growth and customer defection; they will need to meet their customer needs and pivot from traditional views on renewables and competition. In this session, we will hear from a corporate customer on their particular sustainability needs, and two different utilities on how they are using a portfolio approach to provide customer “green” energy options.
9:15 AM – 10:30 AM
Lessons in Using Data for Customer Satisfaction at PG&E
Speaker: David Schoenberg, Director of Customer Experience, Pacific Gas & Electric Company
11:00 AM – 12:15 PM
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