9:15 AM – 10:30 AM
Laying the Path for Decarbonization
Speakers: Kevin Wood, Principal Manger, Business DSM Portfolio, Southern California Edison
Jason Wolfe, Director, Energy Solutions, FortisBC
Will Einstein, Director Product Development and Growth, Puget Sound Energy
This panel discussion will examine three unique approaches to growing the business under state or regulatory mandates to reduce utility carbon emissions. Speakers will share their road map, challenges, and current successes on how their utilities are finding new markets in the energy industry.
10:45 AM – 12:00 PM
What Smart Cities means to the Community and Utilities
Speakers: Ted Reguly, Director of Growth & New Technologies, San Diego Gas & Electric Company
Eric Caldwell, COO, City of San Diego, Mike Diedesch, Lead Smart Cities Engineer, Avista
Andy Macklin, Director of Smart Cities, Portland General Electric
Danielle Schofield, Director of Strategic Partnerships, Landis+Gyr
The Internet of Things is connecting technology and communities, making an incredible impact on how the world operates. We are starting to see the benefits a City can gain from smart infrastructure.
Let’s explore specific strategies of how utilities and communities are incorporating smart technology into their environments to enhance the lives of their customers and constituents while strengthening the attraction for businesses to seek economic growth in their city.
1:30 PM – 2:45 PM
The New Normal – Utility’s Role in Emergency Management & Building Resiliency
Speakers: Tara Fraser, Chief Fire Officer, BC Hydro
Jessica Lim, Principal Manager, Product Management, Southern California Edison
April McAllaster, Customer Contact Center Manager, Sempra Energy
The Utility Industry faces new challenges with the rise of disaster-scale events. There is a role to be played by the Utility in all three phases of an event; before, during, and after. This track will walk through the various roles that we can play in not just managing and responding to emergencies, but how we can help mitigate them in the first place.
8:00 AM – 9:00 AM
A Collaborative Approach to New Products, Services, and Customer’s Strategic Objectives
Speakers: Juan Argueta, Senior Manager, Strategic Initiatives, Southern California Edison
Ryan Anderson, Senior Key Account Manager, Business Development, Tucson Electric Power
Danielle Vitoff, Associate Director, Energy, Navigant
Beyond serving as the energy provider, utilities are now embracing the role of the energy partner. This role requires a new level of stakeholder engagement, requiring utilities to understand and address their customer’s strategic energy goals while educating the customer about the challenges of providing safe, reliable, and affordable energy. Corporate renewable energy targets, federal resiliency directives, and community efforts to address climate change present an opportunity for utilities to embrace partnership. This panel will outline the new role of the utility as the energy consultant and explore two specific examples of partnership engagement: federal resiliency directives and corporate science-based targets for carbon reduction.
Utilities are engaging customers, regulators, and community stakeholders to in a much more collaborative approach to define objectives and develop new products and services that meet strategic goals. Examples include resiliency requirements, renewable, and clean energy goals.
9:15 AM – 10:15 AM
Delivering on the Promise of Channel of Choice: The Good, The Bad, + The Ugly
Speakers: Denise DiTrapani, Manager, Call Center, Southwest Gas Corporation
Sandra Webb, Digital Engagement Lead, San Diego Gas & Electric Company
With increasing expectations set by other industries, utilities are feeling pressure to provide more information across an increasing array of channels. Fringe technologies such as Chat, SMS and Mobile App Notifications are now mainstream and expected from customers. While this allows an opportunity for utilities to increase customer satisfaction and reduce operating expenses, delivering on the channel of choice for the right customers at the right time can be challenging. Join this session to hear how utilities are addressing the channel of choice for their customers.