Emerging Threats + Risk Management

Utilities have always managed risks to maintain a successful business model. However, with the pace of change increasing, emerging risks pose a variety of threats. This track will focus on how utilities measure the likelihood, impact, and velocity of emerging risks across business units.

Meet the Emerging Threats + Risk Management Program Development Team. Learn more about the Customer + Corporate Symposium.

All session times are listed in Pacific time.

Tuesday, March 9, 2021

10:15 AM – 11:30 AM
Emerging Trends in Enterprise Risk Management
Speakers: Jason Jones, Consultant Enterprise Risk Management, NorthWestern Energy
Ryan Huttons, Cybersecurity Program Advisor, Arizona Public Service Company
Sue Powers, Sr. Financial Analyst; Contracts, Risk, Supply Chain, Northern Wasco County PUD
Emerging trends in Enterprise Risk Management (ERM) focus on enhancing an organization’s capabilities in managing risk. Techniques include incorporating ERM into the goal setting and strategic planning/budgeting processes. Identifying/tracking/ and reporting of Key Risk Indicators will further complement risk management capabilities. Finally, with the emergence of Environmental, Social, and Governance (ESG) being used to measure the sustainability and societal impact of a business, risk management can play a role in the adoption of these principles within the organization.

12:30 PM – 1:45 PM
COVID-19 Pandemic – The Lasting Impact on the Utility and its Customers
Speakers: Brandie Yarish, Senior Vice President, ENMAX Corporation
Janette Cruz, Sr. Enterprise Performance Planning Coordinator, Sacramento Municipal Utility District
Jennifer Restivo, Director of Planning, Pricing, and Enterprise Performance Sacramento Municipal Utility District
John Millard, Manager of Customer Analytics, Revenue and Risk Management, BC Hydro
Scott Albrechtsen, Data Scientist, Customer and Energy Analytics, BC Hydro
Utilities now realize that the pandemic will have a widespread and long-lasting business impact. Learn more from industry peers about how COVID-19 changed how customers consume electricity and the resulting effect on our organizations. This session will also look at key impacts on 3 utilities in the areas of corporate safety, workforce dynamics, financial management, and energy planning.

Wednesday, March 10, 2021

8:30 AM – 9:45 AM
Risk Management in the Crucible and at a Crossroads
Speakers: David Britt, President, Hays Chicago, Hays Companies
Jason Jones, Consultant Enterprise Risk Management, NorthWestern Energy
Katelyn Allerdings, Risk Analyst, NorthWestern Energy
In the last few years, risk management across a range of industries has faced unprecedented challenges, and utilities is no exception: a dramatic increase in climate events, the volatile political and regulatory environment, geopolitical instability and uncertainty, and the COVID-19 pandemic with the global quarantine and economic downtown that have followed in its wake. This session explores two critical challenges facing utilities risk management: insurance and business continuity. In it, you’ll learn:
• How have utilities’ insurance needs changed, both in terms of the types and amounts of coverage?
• How has insurance changed, both in terms of the products and coverages offered to utilities as well as the overall health of the insurance industry?
• How well have utilities’ enterprise risk management functions performed through recent challenges? How have they had to adapt to help their organizations meet these challenges?

10:15 AM – 11:30 AM
Third-Party Risk + Data Privacy Awareness
Speaker: Chris Anderson, Data Privacy Program Manager, Snohomish County PUD
Ryan Hutton, Cybersecurity Program Advisor, Arizona Public Service Company
Threat actors are attacking our third-party vendors to stage personalized phishing campaigns and/or leverage their credentials into our system. The first half of this presentation will review the successful features, as well as the remaining challenges, of a Third Party Risk Assessment program. A branch of data security, data privacy is concerned with the proper consent, notice, access, and regulatory obligations of data. Once these elements are documented and designed into processes, they then need to be instilled into culture and consciousness of the workforce. The second half of this presentation will review the effective features of a Data Privacy Education/Awareness Program.