Emerging Threats + Risk Management

Utilities have always managed risks to maintain a successful business model. However, with the pace of change increasing, emerging risks pose a variety of threats. This track will focus on how utilities measure the likelihood, impact, and velocity of emerging risks across business units.

Meet the Emerging Threats + Risk Management Program Development Team. Learn more about the Customer + Corporate Symposium.

Wednesday, June 17, 2020

9:00 AM – 10:15 AM
Enterprise Risk Management: A Journey, Not a Destination

Speakers: Duane Dent, Manager, Enterprise Risk Management, WGL Holdings, Inc.
Jason Jones, Consultant Enterprise Risk Management, NorthWestern Energy
Sarah Creighton, Enterprise Risk Supervisor, Eugene Water & Electric Board
Toni Hoang, Enterprise Risk Manager, Sacramento Municipal Utility District
Perhaps your company has an Enterprise Risk Management (ERM) program but you’re looking to evolve it. Perhaps you don’t currently have an ERM program and are wondering about its value proposition. Join us as a panel of ERM leaders share their journey through the ERM maturity curve. We’ll discuss the diverse approaches to creating an ERM program, how different companies tackle emerging risk identification and management, how to implement risk appetite statements, ways to communicate strong risk culture throughout your enterprise, and how to leverage your program’s reporting to achieve buy-in.

Session sponsored by:

1:00 PM – 2:15 PM
A New Emerging Threat: Wildfires

Facilitator: Antoinette Benson, Enterprise Continuity Program Manager, Sacramento Municipal Utility District
Speakers: Joy Mastache, Senior Attorney, Office of the General Counsel, Sacramento Municipal Utility District
Zachary Littlefield, Wildfire Program Coordinator, Portland General Electric
With the emerging physical threat of wildfires and increasing cyber threats in our communities and infrastructure areas, more utilities are facing the need to mitigate the risk of both of these threats while balancing customer expectations for safe, reliable, and secure service. During this discussion panel, we will discuss how utility companies are approaching the operational, customer and regulatory impacts this trend is having on our industry and technological solutions to help monitor and mitigate these threats.

Thursday, June 18, 2020

9:00 AM – 10:15 AM
Is Your Grid Ready for EIM?
Speakers: James Dykes, EIM Technology Program Manager, Avista Utilities
Sara McCoy, Director, Energy Imbalance Market Implementation, Salt River Project
Behzad Hosseini, Assitant Section Manager, Tacoma Power
Has your utility decided to enter the Energy Imbalance Market, and you’re on the hook for implementation? Is your company aware of, and prepared to handle, the risks posed by EIM implementation? Our panel of experts will share their experiences with managing risks and realizing rewards in preparing their utilities for entering the Energy Imbalance Market.

1:00 PM – 2:00 PM
Navigating the Changing Landscape of Data Privacy
Speakers: David Bitter, Manager, Cybersecurity Governance, Risk & Compliance, Sacramento Municipal Utility District
Matthew Dunbar, Technologist Security, NorthWestern Energy
Is your company prepared to meet the complex requirements of data privacy and are you prepared when a data breach occurs? From collection, to protection, and when the unfortunate data breach occurs, is your utility taking a progressive stance to responding to our changing cultural norms with respect to data privacy? We’ll discuss the impacts of GDPR, CCPA, NYPA and key items to consider when designing and maintaining your data privacy policy. Gain valuable insight from utility members who have been a part of:
• Core fundamentals of a data privacy and protection policy
• Implementing a cultural change in regards to privacy practices
• Privacy by design. Authenticating customers without PII.

2:30 PM – 3:30 PM
Risk Management: 3rd Party + Data Interactions
Speakers: Britt Bachtel-Browning, Senior Counsel/Chief Privacy Officer, Avista Corp.
Jason Jones, Consultant Enterprise Risk Management, NorthWestern Energy
This session focuses on internal and external cyber and data threats, and how to identify and mitigate these threats, thereby enabling your company to successfully develop a robust risk-management program.

Session sponsored by: