10:00 AM – 11:30 AM
Driving Grid Innovation Through DER’s
Our Grid is being re-engineered to handle distributed resources and deliver maximum efficiency while maintaining reliability. The industry has seen a proliferation of pilot projects to test emerging technologies before rolling out larger programs. The objectives of these pilots include enhanced grid utilization and reliability as well as interoperability of DERs. This session explores the successes utilities experienced as well as the challenges they had to overcome, and explores how to successfully drive innovation through the organization.
3:30 PM – 5:00 PM
Customer Expectations – Who’s in the Driver’s Seat?
Customer expectations are changing. The intersection of customer expectations and grid operations has utilities focused on not just keeping the lights on, but responding to the needs of our customers by enabling their energy choices. This session will follow the journey from understanding these evolving customers, responding with new investment choices, and shifting to a customer-centric culture along the way. Utilities will share their stories of how they are reaching out to get to know their customers, and implementing new tools, projects and processes to better support them.
10:00 AM – 11:30 AM
Moving Beyond the Pilot
Everything is a pilot now that DERs have arrived. Along with adoption of DERs, new processes and uses of technology & information are changing utility grid operations. How do utilities transform these pilots into its normal business? This session explores examples of pilot projects that have grown into larger deployments, and examines the impacts/lessons learned along the way.
1:00 PM – 2:30 PM
Forced Innovation – Regulation and Industry Drivers
Regulation and industry drivers challenge utilities to innovate and change while still maintaining operations. Recently these drivers are challenging the utilities at a more accelerated rate than ever before. This session dives into the operational navigation of meeting regulation through innovations both in the field and at the operator’s fingertips.