Facing Customer Disruptors

With the industry facing disruptions and competitors on many fronts, the trusted energy partnership that many utilities have cultivated with customers for decades is at risk. Utilities must identify disruptors and develop processes, products, and services to better serve their customers. This track is designed for professionals responsible for developing and rolling out new products and services, developing innovative partnerships to enhance your relationship with customers, and creating strategies to better understand your customer’s needs.

This track is sponsored by:

Meet the Facing Customer Disruptors Program Development Team. Learn more about the Customer + Corporate Symposium.

Wednesday, June 17, 2020

10:45 AM – 12:00 PM
Embracing the Challenges + Opportunities with the Growth of EVs + Renewables

Speakers: Darren Spencer, Senior Product Marketer, Portland General Electric
Heather Mulligan, Manager of Customer Energy Renewable Programs, Puget Sound Energy
Russell Lieu P.E., MBA, Senior Project Manager, Southern California Edison
This session will feature leaders from innovative utilities who will discuss how using customer and employee education can help utilities sustain their trusted energy partner relationship with their customers and achieve their program goals. The panelists will provide an overview of their EV and renewable programs, including information on their internal employee training and education initiatives that help ensure employees share accurate and timely information about their EV and renewable programs. They will also present on their utility’s customer outreach, marketing, and education initiatives designed to help customers make informed decisions about their distributed energy resource choices and utility program options. The panelists will share lessons learned, best practices, and the results they’ve achieved to date.

Session sponsored by:

2:45 PM – 4:00 PM
Hydrogen – Enabling the Energy Transition

Speakers: Brodie Chalmers, Manager, Opportunity Development, ATCO Natural Gas
Jessica Lof, MSc, Research Lead – Hydrogen Economy, Canadian Energy Systems Analysis Research
Learn how hydrogen can enable the economic decarbonization of heat and freight transport using proven technologies and techniques. In doing so, limits on renewable generation and electricity storage are removed, ultimately laying the groundwork for a truly green economy.

Thursday, June 18, 2020

10:45 AM – 12:00 PM
Insights from SoCal Edison on the Smart Home of the Future
Speaker: Randy Robinson Product/Program Manager, Southern California Edison, Southern California Edison
The future of residential energy is rapidly evolving. From solar and home batteries to smart homes, the way that energy is sourced and managed will change dramatically.

The convergence of ubiquitous high-speed connectivity, cloud computing and machine learning, and distributed and microgeneration will enable many new opportunities for utility companies and their partners.

Learn how SoCal Edison is taking a phased, incremental approach to learning as they crystalize and implement their vision for the end-end energy provider of the future. In this session, we will investigate two in-flight pilot programs: the Virtual Power Plant and Smart Speaker programs. You will learn:
– Why SoCal Edison decided to explore pilots around residential electrification trends and what they hoped to learn
– How generation, management and optimization will come together in new ways
– How to navigate the dynamic environment of products, platforms and partners
– How different projects were implemented, the obstacles overcome, and the results and insights gained
– The future of innovation programs at SoCal Edison

Join us for this insightful and practical adventure into emerging customer technology to learn how to avoid the pitfalls and launch your own initiatives.

Session sponsored by:

1:00 PM – 2:00 PM
CCA 101
Speaker: Muir Davis, Senior Advisor, Southern California Edison
Is community choice coming your way? Come learn about community choice and direct access. How are these the same and different? What are the key similarities and differences? Will these lead to municipalization? Hear what our speaker has learned.

2:30 PM – 3:30 PM
Playing a Catchy Tune – Building Customer Advocacy
Speaker: Colin Norman, Manager, Portfolio & Marketing Strategies, FortisBC
John Egan, President, Egan Energy Communications, Inc.
Hear from a group of panelists on creative ways to build customer advocacy and reduce negative noise in today’s business environment.