Innovation + Business Agility

How can utilities be more proactive in embracing change and chasing innovation? This track will focus on advancements in technology and digitalization, process improvement, business agility and resilience, change management, and how to implement practices that foster innovation and collaboration across all levels of the organization.

Target Audience: Professionals responsible for Process Improvement; Project Management; Information Technology; Robotic Process Automation; Artificial Intelligence; Digitalization; Innovation; Change Management; Enterprise Resource Planning; or Business Development.

This track is sponsored by:

Meet the Innovation + Business Agility Program Development Team. Learn more about the Customer + Corporate Symposium.

All session times are listed in Pacific time.

Wednesday, February 9, 2022

10:45 AM – 12:00 PM
Courting Technology + Innovation to Become a Stronger Inclusive Workplace
Panelists: Alexis Alexander, Manager, GPSS Construction and Maintenance, Avista Corp.
Corrie Mros, Manager Facilities Workplace Experience, Salt River Project
Don Ashmore, Fleet Manager, Tacoma Public Utilities
Melinda Steckler, Director of Human Resources, MDU Utilities Group
Want to emerge as the company of choice? Come learn what your future employees expect for their work environment with our ‘dating’ game contestants! We will have 3 different work environments for our contestants to interview and determine their best match. Who will you swipe right on?

Tuesday, March 8, 2022

10:15 AM – 11:30 AM
Utilities Can Innovate Too: Accelerating Digital Transformation Using the Lean + Agile Framework
Speakers: Lisa Flynn, Chief of Staff, Pacific Gas and Electric Company
Peter Centofante, Director, Product Strategy & Design, KPMG LLP
Sanket Adhikari, Manager – Digital Solution Delivery, Arizona Public Service Company
Utilities are not always known for being innovative and adapting to change quickly. With technology-based companies like Tesla and Amazon catering to customers and adopting innovative digital platforms, utilities must catch up or risk being left behind! Learn from utilities that have successfully used the Agile and Lean framework to innovate, working cross-functionally with IT, Customer, Operations, Legal, and Digital Strategy. This session will provide you with insights directly from PG&E, APS, and KPMG implementing innovative solutions as part of their digital transformation journey. You’ll hear about the unexpected issues experienced along the way and how these companies implemented meaningful change in the utility space.

2:45 PM – 4:00 PM
A Clean Future: Energy Diversification + Innovation
Moderator: Danielle Schofield, Director Strategic Sales, Landis+Gyr
Panelists: Daniel Haughton, Director of Customer to Grid Solutions, Arizona Public Service Company
Fernando Valero, Director, Advanced Clean Technology, San Diego Gas & Electric Company
Mark Warren, Director, Business Innovation, FortisBC
Michelle Sim, Director of Sustainability, Southern California Gas Company
Rachel Huang, Director of Customer and Grid Strategy, Sacramento Municipal Utility District
The shift to a low-carbon future presents both significant opportunities and challenges. Energy providers are at the center of this transition and are working to accelerate the pace of innovation and collaboration, with a focus on developing the right technologies and resources, to support clean energy objectives. Join us for an engaging panel discussion to learn more about the ideas that are taking hold, the technologies that are being explored, and the fundamental role utilities have taken on to lead the way towards a clean future.

Wednesday, March 9, 2022

10:15 AM – 11:30 AM
How Does Strategic Change Management Guide Disruption + Innovation?
Speakers: Linda Stiehl, Senior Advisor, Transmission & Distribution Training, Strategic Projects, Southern California Edison
Mysti Champion-Freyenberger, Manager, Innovation & Emerging Technology, Sacramento Municipal Utility District
Terrie Szucs, VP, Organizational Strategy and Transformation, Conference of State Bank Supervisors (CSBS)
The energy landscape is transforming, and the industry’s strategic goals and innovations will create significant change and disruption. Organizations don’t change, it happens at the individual level. The leadership challenge: How do we ensure our organizations achieve success? Are you prepared to drive innovation? The discipline of change management can help focus on ensuring individuals fully adopt change and benefits are realized. Explore how strategic change management helps influence organizational disruption, supports innovation, and focuses on getting results through our people adopting the changes. In an interactive discussion, a panel of experts will share their best practices and stories on building strategic change capability within your company.