Natural Gas Operational Excellence

Meet the Program Development Team

Wednesday, April 24, 2019

10:00 AM – 11:30 AM
Using Data to Drive Operational Excellence
Speaker: Javid Khan, Senior Manager, Accenture Inc.
Utilities are facing a trilemma of 1) Reducing risks that are posed with ageing assets 2) Installing new assets to meet the needs of customers and 3) Being cost effective. What unifies all three of these challenges is data. The availability, accuracy and traceability of data can make the difference between a good operator and a great operator. Learn about the simple steps you can take to turn data into a valued asset within your company.

3:30 PM – 5:00 PM
Technology is Like Riding a Bike…To Keep Your Balance You Must Keep Moving Forward
Speaker: Linda Floyd, Director of Gas Operations Training, Pacific Gas and Electric Company
PG&E has embarked on a business process indexing initiative which identifies the essential components of what it means to be a skilled and qualified employee (identifying the roles, the tasks, and their supporting materials, i.e. curriculum, standards, procedures, OQ’s) and creating a profile for all lines of business focused on the PEOPLE and the WORK that they do. With an implementation of a new information relationship management software PG&E can produce an ecosystem of all the interrelated components of the skilled and qualified employees to be able to see and manage the impacts of change, show traceability, and defend that PG&E is skilled and qualified, and report back on the data for action and affirmation in real time.

Thursday, April 25, 2019

10:00 AM – 11:30 AM
Building Sustainable Relationships: Contractors are from Mars, Utilities are from Venus
Speaker: Brian Taylor, Manager of Gas Operations, Avista Utilities
How to achieve your goals and get what you want by choosing the right “contractor”. During this session we will be delving into the ever-evolving relationship structures that exist between Utilities and their Contractors. During this session our panel of 4 leaders from both Canadian and US Natural Gas and Electric Utilities will discuss: what form of contract works “best”, relationship strategies, how to drive results, and choosing the right contractor/partner.

1:00 PM – 2:30 PM
Saving Space, the Final Frontier
Speakers: Domenic DeLucia, Customer Acquisition Engineer, NW Natural
Jesse Pickard, Operations Manager – Support, Gas & Electric Distribution Planning, FortisBC
This presentation will focus on Northwest Natural Gas meter room program which has resulted in many more multi-unit gas hook ups which otherwise would have gone electric.  Dominic will focus on the meter room design, the additional responsibilities taken on by the utility and the marketing effort required to pull this off.  Fortis and other utilities are either using or looking into a joint trench program in order to save valuable underground space and to minimize street disruption as much as possible. The presentation will detail the Fortis BC joint trench pilot program.