Our People, Our Culture

As an industry, we have an opportunity to shift our culture and change the way we view our daily work. This track focuses on how company culture has a direct impact on employee engagement and will explore the advantages and disadvantages of a remote or hybrid-work environment, creating a culture of inclusion, attracting a new generation of workers, and what it truly means to be an employer of choice.

Target Audience: Professionals responsible for Talent Acquisition + Management; Employee Resource Groups; Human Resources; Diversity, Equity, and Inclusion; Onboarding; Organizational + Workforce Development; or Benefits + Compensation.

Meet the Program Development Team for this track. Learn more about the Customer + Corporate Symposium.

Thursday, March 2, 2023

11:00 AM – 12:15 PM
Rethinking Workforce Culture for Resilient Teams
Speaker: Heather Nelson, Director, Talent Management, Portland General Electric
One ever-present constant is that there will always be change; change is inevitable, but we all have a choice in how to respond. The answer is to grow; move forward, see change as an opportunity. In organizations today, there have been dramatic changes in the past few years. The most significant being the lightning speed pivot into a virtual/hybrid world. This and other changes, particularly facing those of us in the energy sector, mean organizations are continuing to adjust and with that, help their teams adjust. What does change management look like in today’s world? How have some of the changes impacted how we respond to supporting our teams through the constant state of change? What do we stop and what do we continue doing? Is the culture of your business agile enough to cope with all the changes in the workplace? How adaptable is your company culture? Diversity, inclusion, equity, and accessibility as well as mental health considerations now need to be factored in more than ever now. How we contemplate strategies to support our people when they may be entrenched in current perspectives must be more centered around wellbeing than in the past. We continue the need of focusing on building and maintaining the trust of our teams. With this session you’ll come away with useful tools and tips to help your people navigate and embrace the ever-constant change.

3:15 PM – 4:30 PM
Energizing Tomorrow’s Workforce, Today
Speakers: Angie Robertson, Customer Service Supervisor, MDU Utilities Group
Jennifer Correia, Supervisor, Customer Service, MDU Utilities Group
What’s in it for me? Our workforce is not “one size fits all” and we need to meet them where they are to be successful as organizations. How do we connect the 60-minutes crowd to the TikTok Influencers? In this session we are going to take a dive into engagement and looking to the future.

Friday, March 3, 2023

11:00 AM – 12:15 PM
A Collective Goal: Bridging the Field-Office Gap
Moderator: Crystal Mallare, Director, Corporate Services, Charge
Panelist: Maral Lotfian, Senior Manager, Employee Experience, FortisBC
While the field-office gap existed prior to the pandemic, the new ways of working have made the gap more pronounced. To increase employee engagement and retention, the office and field cultures need to be understood and then bridged through various communication and connection methods. At this moderated panel, three panelists (office, field, and union representatives) will discuss their respective work cultures, effective communication methods, and the creative ways they have or will use to bridge the gap.