Aug

15-16

Customer + Corporate Symposium Planning Meeting (Aug 15-16)

Join the team to kick-off planning for the next Customer + Corporate Connections Conference (formerly Spring Energy Symposium). Led and moderated by the conference Co-chairs, this planning session brings together over 60 electric and natural gas corporate and customer services professionals. Attendees will team up with other energy professionals to identify the most important industry trends and challenges, strategize how to present them and prioritize presentation topics for sessions, panels, and roundtable discussions. Responsibilities also include help with speaker recruitment and on-site facilitation at the March, 2017 Customer + Corporate Connections Conference.

General Details

Program Chairs
Customer Connections Chair: Brad Markus, Questar
Corporate Services Chair: Minden Beach, Pacific Gas and Electric Company

Program Location
Embassy Suites
319 SW Pine Street
Portland, Oregon 97204

Benefits of Attending
Participants have the opportunity to share their knowledge and experience, while also promoting success throughout the energy industry, building presentation skills, and enhancing leadership and project management skills. Taking part in a planning session for WEI’s two largest programs also ensures that only the most relevant, timely and important content is transformed into information and educational conference agenda topics. Attendees can also expect to increase their industry visibility by establishing relationships with energy peers and senior leaders.

For more information contact Christopher Lee at 971.255.4967.

Who Should Attend
• Corporate and customer service senior management
• Customer experience and channel managers
• Service center managers
• Customer program managers
• Corporate communication professionals
• Community outreach and public relations professionals
• Human resources professionals
• IT and technology professionals
• Data analytics professionals
• Service company providers

Time and Travel Commitment
• Attendance at Customer + Corporate Symposium – March 2017 (date and location to be determined soon).
• Active participation in planning sessions (regularly scheduled conference calls).
• Working between planning calls to coordinate with speakers and other team members as needed.
• May also require submitting written content for use on WEI website and other corporate and customer services material.

Agenda

Monday, August 15

5:30 PM – 7:00 PM
Welcome Reception – Customer + Corporate Symposium
Meet fellow PDT members and WEI staff.
Multnomah Wine Cellar – Embassy Suites Lower Level

Tuesday, August 16

7:00 AM – 8:00 AM
Breakfast
Complimentary breakfast provided by the Embassy Suites. Continental breakfast will be available outside of the Queen Marie Ballroom.

8:00 AM – 9:00 AM
Welcome and Introductions
Queen Marie Ballroom

9:00 AM – 11:00 AM
Planning by Track

11:00 AM – 12:00 PM
Planning Combined Sessions

12:00 AM – 1:00 PM
Lunch

1:00 PM – 2:30 PM
Planning by Track and Combined Sessions

2:30 PM – 2:45 PM
Break

2:45 PM – 3:30 PM
Report Out and Review Draft Conference Design

3:30 PM – 4:00 PM
Assess Needs, Next Steps, and Wrap Up

Hotel + Travel

Embassy Suites
319 SW Pine Street
Portland, Oregon 97204
Phone: 800.445.8667

Please contact the hotel directly at 800.445.8667. Identify yourself as being with Western Energy Institute to receive a special rate of $239 room rate single/double plus state and local taxes. This rate is guaranteed to July 26 or until the WEI room block is full.