Jun

20-22

Business Acumen for Emerging Leaders – Challenge (Jun 20-22)

An intensive training for high potential managers and supervisors through exposure to broad perspectives of the utility business, its interrelationships and successful leadership strategies. This program is designed by a utility-driven Curriculum Development Team, and directed by facilitators, and executive and alumni mentors. Program sessions are hosted by member utilities and topics are presented by executives, subject matter experts and formal instructors. The first four sessions focus on leadership development, industry perspectives, customer connections, communications and strategic planning. The program includes a capstone project which is delivered to industry leaders at the WEI Annual Meeting. Participants build a broad peer network that continues well into their future careers.

General Details

Course Facilitator
Jacquelyn Lewis, General Rate Case Manager, Pacific Gas and Electric Company

Program Location
Southern California Edison
1241 S Grand Ave
Santa Ana, CA 92705

For more information contact Kevin Sullivan at 971.255.4973.

Session Three Theme
Customer + Communications

Session Objectives
• Learn how your and other companies segment their customers
• Articulate how your work touches customers
• Understanding different communication functions
• Build a communication plan to address an industry issue
• Speaker and presentation training
• Develop change management skills

Agenda

Monday, June 20

9:00 AM – 2:00 PM
Optional Capstone Group Work

2:00 PM – 4:00 PM
Networking Tour

5:00 PM – 7:00 PM
No-Host Group Dinner

Tuesday, June 21, 2016

8:00 AM – 9:00 AM
Welcome and Leadership
Speaker: Pedro Pizarro, President, Southern California Edison

9:00 AM – 10:00 AM
Customer Strategy

10:00 AM – 10:30 AM
Break

10:30 AM – 11:30 AM
Customer Segmentation

11:30 AM – 12:30 PM
Lunch

1:00 PM – 2:00 PM
Customer Panel

2:00 PM – 2:30 PM
Break

2:30 PM – 3:30 PM
Communications Overview

3:30 PM – 5:00 PM
Communications Workshop

Wednesday, June 22

8:00 AM – 12:30 PM
Speak Like a Pro
Speaker: Joan Tremblay, Tremblay & McLoughlin Seminars & Coaching
In business, knowledge and presentation go hand-in-hand. How you deliver your content and how you interact with your audience determines your impact as much if not more than what you deliver. Tremblay & McLoughlin’s Speak Like a Pro training seminar reduces public speaking nervousness and increases your confidence and control of your subject matter. This highly effective presentation skills program combines the verbal and nonverbal aspects of delivery that increases your presentation’s impact, and provides best practices for content development.

12:30 PM – 1:30 PM
Lunch

1:30 PM – 3:00 PM
Homework Discussions

Hotel + Travel

The Westin South Coast Plaza
686 Anton Blvd
Costa Mesa, CA 92626

Please visit the special BAEL link to make your hotel reservation for our group rate of $229 plus state and local tax.