Business Acumen for Emerging Leaders: Challenge (Jun 25-27)

Todd Schultz is a 33 year “veteran” of Idaho Power. He started his career in 1985 as a Customer Service Representative. Currently, Todd is the Manager of Customer Care. In his role, he is responsible for implementing initiatives focused on customer self-service offerings that make it easy for customers to interact and conduct business with Idaho Power. He collaborates with multiple departments, key stakeholders, and subject matter experts within Idaho Power to deliver customer offerings across multiple interaction channels. Todd has held numerous leadership positions within Idaho Power spanning functional areas that include; energy efficiency and demand response programs, customer service, customer billing and collections, and cash remittance. Todd graduated from the University of Idaho in 1982, with a B.S. in Marketing, and is an alumni of the WEI Business Acumen Program.
Todd has been married for 31 years, he has a son who coaches football at University of Central Florida, and a daughter attending the University of Idaho. He enjoys golfing, skiing, and running. In 2017, he achieved a goal of running 25,000 miles and he continues adding to that total.

Theresa leads the research, development and implementation of customer satisfaction initiatives and customer programs, including energy efficiency efforts to engage customers in the wise use of energy and the development of transportation electrification efforts.

Under her direction, Idaho Power’s demand-side management programs have accumulated energy savings and demand-response reduction greater than any other time in the company’s history. Customers ratings of positive perception of Idaho Power’s customer experience efforts have also increased in recent years.

Theresa serves as Idaho Power’s representative on the Northwestern Energy Efficiency Alliance (NEEA) Board of Directors. She began her career with Idaho Power as a Rate Analyst involved in regulatory issues and pricing strategies. During the past 21 years with the company, Theresa has provided expert testimony before the Idaho Public Utilities Commission in regulatory proceedings

Despite being brutishly uninformed and blissfully unaware of his own shortcomings, Jeff Malmen has nonetheless spent the last 32 years working in Idaho politics both here and in the swamp we call the nation’s capital. This feat is due in large part to the generosity of spirit and compassion of his employers. These benevolent people include former Senator Steve Symms, Senator Larry Craig, Governor Phil Batt, Governor Dirk Kempthorne, Congressman Butch Otter, Governor Butch Otter, and the leadership team of Idaho Power.

He is a veteran of campaigns and official offices, having served as gofer, legislative aide, Chief of staff, whipping boy, executive director of the state republican party, administrator of the Idaho Division of Financial Management, and every hack job in between. In December of 2007, Governor Otter finally unloaded Mr. Malmen on the state’s largest electric utility where he serves as the Senior Vice President of Public Affairs but, in reality, only counts paper clips. His story is truly the living embodiment of the Peter Principle.

He and his wife, who, incidentally, is much too good for him, recently celebrated the 16th anniversary of their marriage. They have two boys, Connor and Liam – fifteen and thirteen years of age, respectively. Fortunately, both offspring take after their mother.

Vice President of Regulatory Affairs Tim Tatum assumed his role on March 1, 2016. In his position Tatum is responsible for the management of economic regulatory activities in both the Idaho and Oregon retail jurisdictions and with the Federal Energy Regulatory Commission (FERC).

Tatum began his career with Idaho Power in 1996 in the company’s Customer Service department. In 2004, he joined the Regulatory Affairs department and has served as a company witness in numerous regulatory proceedings relating to revenue requirements and rate design as well as the company’s energy efficiency program activities.

Tatum holds a Bachelor of Business Administration in economics and Master of Business Administration from Boise State University. He completed the University of Idaho Utility Executive Course in 2012 and is currently on the faculty for that course.