Business Acumen Leadership Series – Virtual (Oct 20-21)

The Business Acumen Leadership Series is designed to provide alumni of the Business Acumen for Emerging Leaders program with continued access to executive speakers and a way to stay up to date on emerging trends in the utility industry. The Leadership Series is intended to support the continued professional development of those that have been through Business Acumen. Session content will be focused on leadership topics and industry updates.

Register Now

General Details

  • Program Location
  • Virtual Event
  • No travel required. All agenda times are in Pacific time. Instructions to access the virtual event will be provided before the program.
  • Who Should Attend
  • Participation is restricted to past students, facilitators, or mentors of WEI's Business Acumen for Emerging Leaders program.

  • Registration Options
  • Member: $49 USD

    Registration provides access for one Business Acumen alumni to all speakers and activities for the October session of the Leadership Series.

  • General Cancellation Policy
  • To best serve WEI members and program participants during the COVID-19 pandemic, WEI will be waiving its standard cancellation policy for this program and all programs through July 2021. Registrants can now receive a full refund should they need to cancel their registration up to the day before the program begins. This applies to both new and existing registrations for virtual programs.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public. Recording is not permitted for any portion of the event.
  • For more information contact Christopher Lee, Senior Program Manager at (971) 255-4967.


All session times are listed in Pacific time.

Tuesday, October 20, 2020

8:45 AM - 9:00 AM

Virtual Check-in + Registration

9:00 AM - 10:00 AM

Executive Speaker
Speaker(s): Debra Smith, CEO, Seattle City Light

1:00 PM - 2:00 PM

Networking Activity

Email WEI to opt in to small groups of 4-6 attendees who will network for 30 minutes before switching to a second group. In the email let WEI know if you can host a video call for the small group.

Wednesday, October 21, 2020

9:30 AM - 11:00 AM

Executive Panel – Customer Focus
Moderator(s): Lynne Petersen, Sr. Director Customer Experience, Tucson Electric Power
Panelist(s): Bo Hanchey, VP, Customer Operations and Chief Safety Officer, Idaho Power Company, Scott Crider, Vice President, Customer Services, San Diego Gas & Electric Company, Bobbi Schroeppel, VP, Customer Care, Communication, Human Resources, NorthWestern Energy

Hear from utility executives on different approaches to Customer Service in the utility industry.

11:00 AM - 11:30 AM

Debrief + Roundtable Discussion

Stay in the virtual room to debrief with colleagues and alumni. A chance to share your takeaways and perspective on topics covered by the speaker and panel.

Meet The Speakers

Debra Smith

Seattle City Light


Lynne Petersen

Tucson Electric Power

Sr. Director Customer Experience

Bo Hanchey

Idaho Power Company

VP, Customer Operations and Chief Safety Officer

Scott Crider

San Diego Gas & Electric Company

Vice President, Customer Services

Bobbi Schroeppel

NorthWestern Energy

VP, Customer Care, Communication, Human Resources