The Business Acumen Leadership Series is designed to provide alumni of the Business Acumen for Emerging Leaders program with continued access to executive speakers and a way to stay up to date on emerging trends in the utility industry. The Leadership Series is intended to support the continued professional development of those that have been through Business Acumen. Session content will be focused on leadership topics and industry updates.
Participation is restricted to past students, facilitators, or mentors of WEI's Business Acumen for Emerging Leaders program.
Member: $49 USD
Registration provides access for one Business Acumen alumni to all speakers and activities for the October session of the Leadership Series.
8:45 AM - 9:00 AM
Virtual Check-in + Registration
9:00 AM - 10:00 AM
Speaker(s): Debra Smith, CEO, Seattle City Light
1:00 PM - 2:00 PM
Email WEI to opt in to small groups of 4-6 attendees who will network for 30 minutes before switching to a second group. In the email let WEI know if you can host a video call for the small group.
9:30 AM - 11:00 AM
Executive Panel – Customer Focus
Moderator(s): Lynne Petersen, Sr. Director Customer Experience, Tucson Electric Power
Panelist(s): Bo Hanchey, VP, Customer Operations and Chief Safety Officer, Idaho Power Company, Scott Crider, Vice President, Customer Services, San Diego Gas & Electric Company, Bobbi Schroeppel, VP, Customer Care, Communication, Human Resources, NorthWestern Energy
Hear from utility executives on different approaches to Customer Service in the utility industry.
11:00 AM - 11:30 AM
Debrief + Roundtable Discussion
Stay in the virtual room to debrief with colleagues and alumni. A chance to share your takeaways and perspective on topics covered by the speaker and panel.