Utilities find themselves inundated with a diversity of data across all lines of their business. Business analytics professionals function as a critical link in analyzing and interpreting information to improve systems and operations, maintain organizational health and ultimately improve the bottom line. These professionals gather semi-annually to discuss asset management, business intelligence, key metrics and dashboard insights, enterprise risk management, pricing and rate strategies, and analytics best practices.
General Details
- Program Chair(s)
- Lee Beran, Business Support Manager, FortisBC
- Program Location
- BC Hydro
- 333 Dunsmuir St
Vancouver, British Columbia V6B 5R4 - Who Should Attend
Utility professionals with a command over data-related needs such as transforming, storing, mining, analyzing, visualizing and reporting back out to the business. Depending on the organizational structure, these professionals come from areas including finance, operations, business planning and customer service.
- Registration Options
Member: $399 USD
Registration includes access to all Business Analytics agenda items and meeting materials, a networking dinner on Monday night, as well as catered breakfast, lunch, and refreshments at the meeting. Guest tickets are available for $65 and allow a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and program materials.
- General Cancellation Policy
- Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
- Participation Policy
- Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
- For more information contact Amy Nye, Program Manager at (503) 688-2794.
Agenda
Monday, September 17, 2018
12:30 PM - 1:00 PM
Registration + Networking
Arrive early to network with peers. Light refreshments will be provided.
1:00 PM - 2:00 PM
Welcome + Introductions
Facilitator(s): Ryan Knowles, Manager, Marketing Analytics, BC Hydro, Lee Beran, Business Support Manager, FortisBC
Welcome to BC Hydro + Individual Attendee Introductions. Come prepared to share one question you hope will be answered at the forum.
2:00 PM - 2:15 PM
Networking Break
2:15 PM - 3:15 PM
Customer Analytics
Speaker(s): Ryan Knowles, Manager, Marketing Analytics, BC Hydro, Daniel van den Berg, Senior Business Data Analyst, Clark Public Utilities
Hear from two utilities on their recent projects to help improve customer service. BC Hydro is working on a High Bill Email Alert system and using analytics to identify customers likely to call about a high bill. The email alert is intended to help customers understand why they might receive a higher than normal bill and perhaps even take steps to prevent it. Clark PUD is working on a customer preference management system to provide improved service and flexibility based on customer needs.
3:15 PM - 3:30 PM
Networking Break
3:30 PM - 5:00 PM
Dashboard Showcase
Speaker(s): Daniel van den Berg, Senior Business Data Analyst, Clark Public Utilities, Ted Peterson, Program Manager, Dominion Energy Utah, Diana Cuesta, Data Engineer, Pacific Gas and Electric Company
This session will feature multiple presentations on effective dashboards currently being used at WEI member utilities.
6:00 PM - 8:30 PM
Networking Dinner
Join us for a WEI hosted networking dinner at Rogue Kitchen + Wetbar:
200 Burrard Street
Vancouver, BC V6C 3L6.
Tuesday, September 18, 2018
7:30 AM - 8:00 AM
Networking Breakfast
Breakfast will be provided onsite.
8:00 AM - 9:00 AM
DIY: How to Build an Advanced Analytics Team
Speaker(s): Mario Carrasco, Manager, CAP and Performance Improvement, Pacific Gas and Electric Company
In this session, we will hear about Pacific Gas and Electric's journey to build their Enterprise Corrective Action Program (ECAP) Analytics and Data Science team. The mission of the team is to provide actionable and meaningful insights that support strategic and informed decisions through data science and analytical methods. Despite only being in operation for a few months, they have already learned some valuable lessons and are ready to share insights to help you pave the path in your organization. This interactive presentation will explain what they did, why they did it, and illustrate some of their current work.
9:00 AM - 9:15 AM
Networking Break
9:15 AM - 10:15 AM
Solving Business Problems with Predictive Analytics
Speaker(s): Ben Pedret, Data Scientist, Emerge Analytics Ltd.
It's time to move beyond simple data mining and reporting. That branch of analytics deals with “what happened in the past”. Let’s go to where the puck will be as opposed to where it was. This presentation will discuss and demonstrate how to use linear and discrete optimization to forecast and solve practical problems. Many utility-related problems can be solved using this approach, including: scheduling crews, supply-chain decisions, allocating budgets, and optimizing delivery and transportation. Topics covered include: key concepts, introduction to implementing linear programs in spreadsheets, and sample problems with multi-variables and multi-constraints.
10:15 AM - 10:30 AM
Networking Break
10:30 AM - 11:15 AM
Roundtable 1
This time is reserved for attendees to return to topics and questions introduced the previous day.
11:15 AM - 12:00 PM
Presentation
TBD
12:00 PM - 1:00 PM
Networking Lunch
Lunch will be provided onsite.
1:00 PM - 1:45 PM
Roundtable 2
1:45 PM - 2:30 PM
Operations Staffing: Planning for Attrition + Retirements
Speaker(s): Jeff Zaubi, Business Analyst, NW Natural, Nels Wahlman, Business Analyst, NW Natural
Are hiring decisions from the past causing your work force to have less experience? How many people are eligible to retire? Do you have training constraints? NW Natural will share results from their recent staffing analysis project by discussing these topics in detail, along with hiring strategies that have been effective at their utility.
2:30 PM - 3:00 PM
Wrap Up + Spring 2019 Planning
Share your thoughts on the forum as we turn our sights toward the Spring program.
Hotel + Travel
- Fours Seasons Hotel Vancouver
- 791 W Georgia St.
- Vancouver, British Columbia V6C 2T4
- Phone: (604) 689-9333
Click here to make your reservation now.
- Reservation Instructions
Please contact the hotel directly at (866) 223-9333 to reserve your room. Identify yourself as being with Western Energy Institute and use the discount code ‘WEI Business Analytics’ to receive a special rate of $275 CAD/night. You can also book online and use the group code “180916WEI”. This rate is guaranteed until August 31, 2018 or until the WEI room block is full.