Apr

11-13

Claims + Damage Recovery (Apr 11-13)

This program focuses on sharing best practices and building relationships with other leaders in claims and collection management, and offers insights from guest speakers who have been expert witnesses in claims investigations. Discussions address a wide variety of issues around balancing the need to protect utility assets with the ever-increasing priorities of providing an excellent customer experience. Participants learn from industry professionals who provide services to our members, and discuss issues common to Western utilities such as fire and storm recoveries, inverse condemnation, settlement and negotiations, and proper record keeping.

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General Details

  • Program Chair(s)
  • Rob Ramos, Director, Risk & Claims Management, Southern California Edison

    • Program Location
    • Southern California Edison
    • 23 Parker
      Irvine, CA 92618
    • Who Should Attend
      • Managers or supervisors responsible for claims and collections functions
      • Senior claims investigators and adjusters
      • Collections leadership
      • Legal counsel responsible for claims areas
      • Insurance specialists
      • Service companies supporting claims and collection areas*

      *Service company members are encouraged to attend, and are permitted one registration per company. Exceptions may apply; contact wolfe@westernenergy.org for more information.

  • Registration Options
  • Member: $429 USD
    Regular: $829 USD

    Registration prices increase $100 after March 14, 2018. Registration includes access to all Claims + Damage Recovery agenda items and meeting materials. Registration includes a welcome reception, all meals on the second day including a networking dinner and breakfast and lunch on the final day. Guest tickets are available for $100 and allow a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
  • For more information contact Kara Wolfe, Program Manager at (503) 688-2794.

Agenda

Wednesday, April 11, 2018

5:30 PM - 7:30 PM

Networking Reception

Join us for networking and hor d'oeuvres, co-sponsored by AEGIS Insurance Services, Inc. and JNR Adjustment Company, Inc. 

Thursday, April 12, 2018

8:00 AM - 8:30 AM

Networking Breakfast

Enjoy a hot breakfast at Southern California Edison sponsored by KPMG.

8:30 AM - 9:30 AM

Welcome + Introductions
Facilitator(s): Rob Ramos, Director, Risk & Claims Management, Southern California Edison

Our chair will welcome us to the forum and kick-off conversation through round-robin attendee introductions. Come prepared to share recent successes and set-backs.

9:30 AM - 9:45 AM

Networking Break

9:45 AM - 10:45 AM

811 News: Abandoned Underground Facilities
Facilitator(s): Mike Cummings, Liability Claims Supervisor, Southern California Gas Company
Speaker(s): Amber Dahl, Safety Director, Underground Service Alert of Southern California

10:45 AM - 11:45 AM

Trees + Utilities: Fire Prevention
Facilitator(s): Shawna Arndorfer, Senior Claims Analyst, Portland General Electric
Speaker(s): Alex Konopka, Manager of Vegetation Management, Portland General Electric

11:45 AM - 12:45 PM

Networking Lunch

Enjoy a catered lunch onsite sponsored by Phoenix Loss Control.

12:45 PM - 1:30 PM

Structure Fires: Part 1
Speaker(s): Barbara Gliszczynski, Administrator, Southwest Gas Corporation

1:30 PM - 1:45 PM

Networking Break

1:45 PM - 2:30 PM

Structure Fires: Part 2
Facilitator(s): Mike Moreno, Supervisor, Commerical Account Management, Sacramento Municipal Utility District
Speaker(s): Marlin Howes, Senior Litigation Attorney, Southern California Gas Company

2:30 PM - 3:30 PM

Industry Tour

3:30 PM - 4:00 PM

Use of Technology in the Investigation - Roundtable
Facilitator(s): Rob Ramos, Director, Risk & Claims Management, Southern California Edison

6:00 PM - 8:30 PM

Networking Dinner

Join us for a hosted networking dinner at Paul Martin's American Grill:

534 Spectrum Center Dr
Irvine, CA 92618

Friday, April 13, 2018

8:00 AM - 8:30 AM

Networking Breakfast

Enjoy a hot breakfast at Southern California Edison.

8:30 AM - 9:00 AM

Roundtable
Facilitator(s): Jim DeFrates, Claims Manager, NV Energy

9:00AM - 10:30 AM

Customers Overloading the System
Facilitator(s): Mike Moreno, Supervisor, Commerical Account Management, Sacramento Municipal Utility District, Paul Pimentel, Senior Manager, Southern California Edison

10:30 AM - 10:45 AM

Networking Break

10:45 AM - 11:45 AM

3rd Party Auditors
Facilitator(s): Nina Overacker, Manager - Claims Collections & Operations, Southern California Edison

11:45 AM - 12:30 PM

Networking Lunch

Enjoy a catered lunch onsite.

12:30 PM - 1:30 PM

Reptile Theory 2.0
Facilitator(s): Rob Ramos, Director, Risk & Claims Management, Southern California Edison
Speaker(s): Brian Cardoza, Senior Attorney, Southern California Edison

1:30 PM - 2:00 PM

Wrap-up and 2019 Planning

Join us at the wrap-up session, where we evaluate the forum and turn our sights toward 2019. 

Hotel + Travel

  • Reservation Instructions
  • Please contact the hotel directly at (844) 610-7857 to reserve your room. Identify yourself as being with Western Energy Institute to receive a special rate of $175 USD/night. This rate is guaranteed until March 28, 2018 or until the WEI room block is full.


  • Click here to make your reservation now.

Sponsors

Thank you to our sponsors!

AEGIS Logo 2C no circle r JNR New Logo 2016 - Regular StylePhoenix medium square with desc

 

KPMG 405

Meet The Speakers

Alex Konopka

Portland General Electric

Manager of Vegetation Management

Amber Dahl

Underground Service Alert of Southern California

Safety Director

Marlin Howes

Southern California Gas Company

Senior Litigation Attorney

Brian Cardoza

Southern California Edison

Senior Attorney

Jim DeFrates

NV Energy

Claims Manager

Mike Cummings

Southern California Gas Company

Liability Claims Supervisor

Rob Ramos

Southern California Edison

Director, Risk & Claims Management

Shawna Arndorfer

Portland General Electric

Senior Claims Analyst

Mike Moreno

Sacramento Municipal Utility District

Supervisor, Commerical Account Management

Paul Pimentel

Southern California Edison

Senior Manager

Barbara Gliszczynski

Southwest Gas Corporation

Administrator

Nina Overacker

Southern California Edison

Manager - Claims Collections & Operations