This program focuses on sharing best practices and building relationships with other leaders in claims and collection management, and offers insights from guest speakers who have been expert witnesses in claims investigations. Discussions address a wide variety of issues around balancing the need to protect utility assets with the ever-increasing priorities of providing an excellent customer experience. Participants learn from industry professionals who provide services to our members, and discuss issues common to Western utilities such as fire and storm recoveries, inverse condemnation, settlement and negotiations, and proper record keeping.
General Details
- Program Chair(s)
- Robert Everett, Damage Claims Leader, Idaho Power Company and Yecora Leaphart-Daniels, Sr. Legal Professional, Idaho Power Company
- Program Location
- Virtual Event
- No travel required. All agenda times are in Pacific time. Instructions to access the virtual event will be provided before the program.
- Who Should Attend
- Managers or supervisors responsible for claims and collections functions
- Senior claims investigators and adjusters
- Collections leadership
- Legal counsel responsible for claims areas
- Insurance specialists
- Service companies supporting claims and collection areas*
*Service company members are encouraged to attend and are permitted two registrations per company. Exceptions may apply; contact nye@westernenergy.org for more information.
- Registration Options
Member: $199 USD
Regular: $299 USDRegistration includes digital access to all agenda items and program materials.
- General Cancellation Policy
- To best serve WEI members and program participants during the COVID-19 pandemic, WEI will be waiving its standard cancellation policy for this program and all virtual programs through July 2021. Registrants can now receive a full refund should they need to cancel their registration up to the day before the program begins. This applies to both new and existing registrations for virtual programs.
- Participation Policy
- Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public. Recording is not permitted for any portion of the event.
- For more information contact Amy Nye, Program Manager at (503) 688-2794.
Agenda
All session times are listed in Pacific time.
Thursday, April 15, 2021
12:00 PM - 12:30 PM
Virtual Registration + Help Desk
12:30 PM - 1:00 PM
Welcome
1:00 PM - 2:00 PM
Roundtable Breakout Sessions
2:00 PM - 2:15 PM
Break
2:15 PM - 3:15 PM
Industry Topic
3:15 PM - 3:30 PM
Break
3:30 PM - 4:30 PM
Industry Topic
4:30 PM - 5:30 PM
Social Hour
Friday, April 16, 2021
8:30 AM - 9:30 AM
Industry Topic
9:30 AM - 9:45 AM
Break
9:45 AM - 10:45 AM
Roundtable Breakout Sessions
10:45 AM - 11:00 AM
Break
11:00 AM - 12:00 PM
Industry Topic
12:00 PM - 12:30 PM
Wrap Up + Future Planning