This program focuses on sharing best practices and building relationships with other leaders in claims and collection management, and offers insights from guest speakers who have been expert witnesses in claims investigations. Discussions address a wide variety of issues around balancing the need to protect utility assets with the ever-increasing priorities of providing an excellent customer experience. Participants learn from industry professionals who provide services to our members, and discuss issues common to Western utilities such as fire and storm recoveries, inverse condemnation, settlement and negotiations, and proper record keeping.
General Details
- Program Chair(s)
- Rob Ramos, Director, Risk & Claims Management, Southern California Edison
- Program Location
- Southern California Edison
- 23 Parker
Irvine, CA 92618 - Who Should Attend
- Managers or supervisors responsible for claims and collections functions
- Senior claims investigators and adjusters
- Collections leadership
- Legal counsel responsible for claims areas
- Insurance specialists
- Service companies supporting claims and collection areas*
*Service company members are encouraged to attend, and are permitted one registration per company. Exceptions may apply; contact wolfe@westernenergy.org for more information.
- Registration Options
Member: $429 USD
Regular: $829 USDRegistration prices increase $100 after March 14, 2018. Registration includes access to all Claims + Damage Recovery agenda items and meeting materials. Registration includes a welcome reception, all meals on the second day including a networking dinner and breakfast and lunch on the final day. Guest tickets are available for $100 and allow a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event.
- General Cancellation Policy
- Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
- Participation Policy
- Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
- For more information contact Kara Wolfe, Program Manager at (503) 688-2794.
Agenda
Wednesday, April 11, 2018
5:30 PM - 7:30 PM
Networking Reception
Join us at a hosted networking reception.
Thursday, April 12, 2018
8:00 AM - 8:30 AM
Networking Breakfast
Enjoy a hot breakfast at Southern California Edison.
8:30 AM - 9:45 AM
Welcome + Introductions
Our chair will welcome us to the forum and kick-off conversation through round-robin attendee introductions. Come prepared to share recent successes and set-backs.
9:45 AM - 10:00 AM
Networking Break
10:00 AM - 11:00 AM
Presentation 1
11:00 AM - 12:00 PM
Presentation 2
12:00 PM - 1:00 PM
Networking Lunch
Enjoy a catered lunch onsite.
1:00 PM - 2:00 PM
Presentation 3
2:00 PM - 3:00 PM
Presentation 4
3:00 PM - 3:30 PM
Industry Tour
6:00 PM - 8:30 PM
Networking Dinner
Join us for a hosted networking dinner at Paul Martin's American Grill:
534 Spectrum Center Dr
Irvine, CA 92618
Friday, April 13, 2018
8:00 AM - 8:30 AM
Networking Breakfast
Enjoy a hot breakfast at Southern California Edison.
8:30 AM - 9:30 AM
Presentation 5
9:30 AM - 9:45 AM
Networking Break
9:45 AM - 10:45 AM
Presentation 6
10:45 AM - 11:00 AM
Networking Break
11:00 AM - 12:00 PM
Presentation 7
12:00 PM - 12:30 PM
Networking Lunch
Enjoy a catered lunch onsite.
12:30 PM - 2:00 PM
Breakout Groups
2:00 PM - 2:30 PM
Wrap-up and 2019 Planning
Join us at the wrap-up session, where we evaluate the forum and turn our sights toward 2019. A to-go lunch is provided.
Hotel + Travel
- Courtyard by Marriott Irvine Spectrum
- 7955 Irvine Center Drive
- Irvine, CA 92618
- Phone: (949) 453-1033
- Reservation Instructions
Please contact the hotel directly at (844) 610-7857 to reserve your room. Identify yourself as being with Western Energy Institute to receive a special rate of $175 USD/night. This rate is guaranteed until March 28, 2018 or until the WEI room block is full.
Click here to make your reservation now.