Claims + Damage Recovery (Apr 01-03)

This program focuses on sharing best practices and building relationships with other leaders in claims and collection management, and offers insights from guest speakers who have been expert witnesses in claims investigations. Discussions address a wide variety of issues around balancing the need to protect utility assets with the ever-increasing priorities of providing an excellent customer experience. Participants learn from industry professionals who provide services to our members, and discuss issues common to Western utilities such as fire and storm recoveries, inverse condemnation, settlement and negotiations, and proper record keeping.

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General Details

  • Program Chair(s)
  • Robert Everett, Damage Claims Leader, Idaho Power Company and Yecora Leaphart-Daniels, Sr. Legal Professional, Idaho Power Company

    • Program Location
    • Idaho Power Company
    • 1221 W. Idaho Street
      Boise, ID 83702
    • Who Should Attend
      • Managers or supervisors responsible for claims and collections functions
      • Senior claims investigators and adjusters
      • Collections leadership
      • Legal counsel responsible for claims areas
      • Insurance specialists
      • Service companies supporting claims and collection areas*

      *Service company members are encouraged to attend and are permitted one registration per company. Exceptions may apply; contact nye@westernenergy.org for more information.

  • Registration Options
  • Member: $499 USD
    Regular: $899 USD

    Registration prices increase $100 after February 28, 2020. Registration provides access to all Claims + Damage Recovery agenda items and meeting materials. Registration includes a welcome reception, all meals on the second day including a networking dinner, and breakfast and lunch on the final day. Guest tickets are available for $95 and allow a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
  • For more information contact Amy Nye, Program Manager at (503) 688-2794.


Wednesday, April 1, 2020

5:30 PM - 7:30 PM

Networking Reception

We will kick-off our time together with a hosted networking reception in downtown Boise co-sponsored by JNR Adjustment Company, Inc. and AEGIS Insurance Services, Inc.

Thursday, April 2, 2020

8:00 AM - 8:30 AM

Registration + Networking Breakfast

Arrive early to register and network with peers over breakfast.

8:30 AM - 9:00 AM

Welcome to Idaho Power Company
Speaker(s): Brian Buckham, Senior Vice President and General Counsel, Idaho Power Company

The host utility will welcome us to Boise.

9:00 AM - 10:00 AM

Facilitator(s): Yecora Leaphart-Daniels, Sr. Legal Professional, Idaho Power Company, Robert Everett, Damage Claims Leader, Idaho Power Company

Get to know your peers with our round-robin attendee introductions. Come prepared to share your top of mind issues, along with one thing you hope to get out of the forum. 

10:00 AM - 10:15 AM

Networking Break

10:15 AM - 11:15 AM

Industry Topic

11:15 AM - 12:15 PM

Finding Recovery in the Ashes
Speaker(s): Lloyd Dykes, NW District Manager, EFI Global, Inc., Dennis Zigrang, Fire Investigator, EFI Global, Inc.

Hear from forensic investigators on the importance of a comprehensive fire scene examination for determining the origin and cause of a fire, evidence recovery, and identifying a component or third party action that contributed to it.

12:15 PM - 1:15 PM

Networking Lunch

Enjoy a catered lunch onsite sponsored by Phoenix Loss Control. 

1:15 PM - 2:15 PM

Industry Topic

2:15 PM - 2:30 PM

Networking Break

2:30 PM - 3:30 PM

Open Roundtable Discussion
Facilitator(s): Jim DeFrates, Claims Manager, NV Energy

This session provides time for attendees to address new topics and to revisit the "top of mind" issues brought up during introductions.

6:00 PM - 8:30 PM

Networking Dinner

Don't miss the private networking dinner at Chandlers Prime Steaks & Fine Seafood sponsored by KPMG LLP.

Chandlers @ Hotel 43
981 W. Grove Street
Boise, ID 83702


Friday, April 3, 2020

8:00 AM - 8:30 AM

Networking Breakfast

Enjoy a catered breakast onsite.

8:30 AM - 9:45 AM

Life of the Recovery Claim
Speaker(s): John Mena, Claims Supervisor - Recovery, Southern California Gas Company, Robert Everett, Damage Claims Leader, Idaho Power Company, Nina Overacker, Senior Manager, Southern California Edison

9:45 AM - 10:00 AM

Networking Break

10:00 AM - 11:00 AM

Using Robotics + Automation to Complete Claims

11:00 AM - 11:15 AM

Networking Break

11:15 AM - 12:15 PM

Industry Topic - Utilities Only

12:15 PM - 1:00 PM

Networking Lunch - Utilities Only

Lunch will be provided onsite.

1:00 PM - 2:00 PM

Open Roundtable Discussion - Utilities Only
Facilitator(s): Jim DeFrates, Claims Manager, NV Energy

This session is dedicated for energy members to elaborate upon previous discussions and to benefit from the wealth of knowledge in the room by asking any unanswered questions or to gather feedback from peers.

2:00 PM - 2:30 PM

Wrap Up + 2021 Planning

Interested in improving our experience? Join the wrap-up session to share your thoughts on the forum and help generate ideas for future agendas. This session is also a great starting point for those who wish to volunteer as a planning team member for our 2021 forum in Portland, Oregon. 

Hotel + Travel

  • The Grove Hotel
  • 245 South Capitol Boulevard
  • Boise, Idaho 83702
  • Phone: 888 961-5000

  • Click here to make your reservation now.
  • Reservation Instructions
  • Please contact the hotel directly at (888) 961-5000 or use the link above to reserve your room. Identify yourself as being with WEI Claims + Damage Recovery to receive a special rate of $164 USD/night. This rate is guaranteed until March 10, 2020 or until the WEI room block is full. If you need to book dates outside of what is available online, please call the hotel directly to inquire about availability.

Meet The Speakers

Brian Buckham

Idaho Power Company

Senior Vice President and General Counsel

Yecora Leaphart-Daniels

Idaho Power Company

Sr. Legal Professional

Robert Everett

Idaho Power Company

Damage Claims Leader

John Mena

Southern California Gas Company

Claims Supervisor - Recovery

Nina Overacker

Southern California Edison

Senior Manager

Jim DeFrates

NV Energy

Claims Manager

Lloyd Dykes

EFI Global, Inc.

NW District Manager

Dennis Zigrang

EFI Global, Inc.

Fire Investigator