Claims + Damage Recovery – Cancelled (Apr 01-03)

This program has been cancelled. New dates will be announced in the future. If you have any questions or you’d like to be notified when the rescheduled dates are available, please contact the Program Manager directly.

General Details

  • Program Chair(s)
  • Robert Everett, Damage Claims Leader, Idaho Power Company and Yecora Leaphart-Daniels, Sr. Legal Professional, Idaho Power Company

    • Program Location
    • Idaho Power Company
    • 1221 W. Idaho Street
      Boise, ID 83702
    • Who Should Attend
      • Managers or supervisors responsible for claims and collections functions
      • Senior claims investigators and adjusters
      • Collections leadership
      • Legal counsel responsible for claims areas
      • Insurance specialists
      • Service companies supporting claims and collection areas*

      *Service company members are encouraged to attend and are permitted one registration per company. Exceptions may apply; contact nye@westernenergy.org for more information.

  • Registration Options
  • Member: $499 USD
    Regular: $899 USD

    Registration prices increase $100 after February 28, 2020. Registration provides access to all Claims + Damage Recovery agenda items and meeting materials. Registration includes a welcome reception, all meals on the second day including a networking dinner, and breakfast and lunch on the final day. Guest tickets are available for $95 and allow a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
  • For more information contact Amy Nye, Program Manager at (503) 688-2794.


Wednesday, April 1, 2020

5:30 PM - 7:30 PM

Networking Reception

We will kick-off our time together with a hosted networking reception in downtown Boise co-sponsored by JNR Adjustment Company, Inc. and AEGIS Insurance Services, Inc.

Beside Bardenay
612 W. Grove Street
Boise, ID 83702

Thursday, April 2, 2020

8:00 AM - 8:30 AM

Registration + Networking Breakfast

Arrive early to register and network with peers over breakfast.

8:30 AM - 9:00 AM

Welcome to Idaho Power Company
Speaker(s): Brian Buckham, Senior Vice President and General Counsel, Idaho Power Company

The host utility will welcome us to Boise.

9:00 AM - 10:00 AM

Facilitator(s): Yecora Leaphart-Daniels, Sr. Legal Professional, Idaho Power Company, Robert Everett, Damage Claims Leader, Idaho Power Company

Get to know your peers with our round-robin attendee introductions. Come prepared to share your top of mind issues, along with one thing you hope to get out of the forum. 

10:00 AM - 10:15 AM

Networking Break

10:15 AM - 11:15 AM

Idaho Dig Law + Damage Prevention Board
Speaker(s): Nichole Rush, Member, Damage Prevention Board, Julie Maki, Manager, Digline, Inc.

From the inception of Idaho’s underground facilities damage prevention law to the continuing evolution of protecting Idaho’s underground facility infrastructure, this session will provide an overview on the history of dig law in Idaho, the creation of the Damage Prevention Board (DPB), and discuss comparisons to neighboring states, community partnerships, successes, and lessons learned along the way.

11:15 AM - 12:15 PM

Finding Recovery in the Ashes
Speaker(s): Dennis Zigrang, Fire Investigator, EFI Global, Inc.

Hear from forensic investigators on the importance of a comprehensive fire scene examination for determining the origin and cause of a fire, evidence recovery, and identifying a component or third party action that contributed to it.

12:15 PM - 1:15 PM

Networking Lunch

Enjoy a catered lunch onsite sponsored by Phoenix Loss Control. 

1:15 PM - 2:15 PM

AMI Claims
Speaker(s): Heather Smith, Senior Claims Agent, Puget Sound Energy, Dawn Clemenshaw, Senior Claims Representative, Puget Sound Energy

Puget Sound Energy will share the history of their AMI project, an overview of their claims process, the types of claims they see after change out, and examples of unique claims that have been paid as a result of meter exchange. The session will conclude with interactive Q+A.

2:15 PM - 2:30 PM

Networking Break

2:30 PM - 3:30 PM

Open Roundtable Discussion
Facilitator(s): Jim DeFrates, Claims Manager, NV Energy

This session provides time for attendees to address new topics and to revisit the "top of mind" issues brought up during introductions.

6:00 PM - 8:30 PM

Networking Dinner

Don't miss the private networking dinner at Chandlers Prime Steaks & Fine Seafood sponsored by KPMG LLP.

Chandlers @ Hotel 43
981 W. Grove Street
Boise, ID 83702

Friday, April 3, 2020

8:00 AM - 8:30 AM

Networking Breakfast

Enjoy a catered breakast onsite.

8:30 AM - 9:45 AM

Life of the Recovery Claim
Speaker(s): John Mena, Claims Supervisor - Recovery, Southern California Gas Company, Robert Everett, Damage Claims Leader, Idaho Power Company

Three utilties will share examples of their claim lifecycle, including their organizational design and workflow process. What does your utility do differently? How could your own processes improve? What are the future trends and how important is new technology?

9:45 AM - 10:00 AM

Networking Break

10:00 AM - 11:00 AM

Using Robotics + Automation to Complete Claims
Speaker(s): Eric Moreno, Business Analyst, Claims Management, Southern California Gas Company

What is Robotic Process Automation (RPA) and how can we use it to solve business challenges and boost revenue? Eric Moreno will walk us through these questions and explain how Sempra is using RPA technology for record retention, financial reconciliation, and intake evaluation, as well as share tips on business transformation and launching successful A.I. strategies.

11:00 AM - 11:15 AM

Networking Break

11:15 AM - 12:15 PM

Customer Service Panel - Utilities Only

12:15 PM - 1:00 PM

Networking Lunch - Utilities Only

Lunch will be provided onsite.

1:00 PM - 2:00 PM

Open Roundtable Discussion - Utilities Only
Facilitator(s): Jim DeFrates, Claims Manager, NV Energy

This session is dedicated for energy members to elaborate upon previous discussions and to benefit from the wealth of knowledge in the room by asking any unanswered questions or to gather feedback from peers.

2:00 PM - 2:30 PM

Wrap Up + 2021 Planning

Interested in improving our experience? Join the wrap-up session to share your thoughts on the forum and help generate ideas for future agendas. This session is also a great starting point for those who wish to volunteer as a planning team member for our 2021 forum in Portland, Oregon. 

Hotel + Travel

  • The Grove Hotel
  • 245 South Capitol Boulevard
  • Boise, Idaho 83702
  • Phone: 888 961-5000

Meet The Speakers

Brian Buckham

Idaho Power Company

Senior Vice President and General Counsel

Yecora Leaphart-Daniels

Idaho Power Company

Sr. Legal Professional

Robert Everett

Idaho Power Company

Damage Claims Leader

John Mena

Southern California Gas Company

Claims Supervisor - Recovery

Jim DeFrates

NV Energy

Claims Manager

Dennis Zigrang

EFI Global, Inc.

Fire Investigator

Heather Smith

Puget Sound Energy

Senior Claims Agent

Dawn Clemenshaw

Puget Sound Energy

Senior Claims Representative

Nichole Rush

Damage Prevention Board


Julie Maki

Digline, Inc.


Eric Moreno

Southern California Gas Company

Business Analyst, Claims Management