This program focuses on sharing best practices and building relationships with other leaders in claims and collection management, and offers insights from guest speakers who have been expert witnesses in claims investigations. Discussions address a wide variety of issues around balancing the need to protect utility assets with the ever-increasing priorities of providing an excellent customer experience. Participants learn from industry professionals who provide services to our members, and discuss issues common to Western utilities such as fire and storm recoveries, inverse condemnation, settlement and negotiations, and proper record keeping.
*Service company members are encouraged to attend and are permitted one registration per company. Exceptions may apply; contact email@example.com for more information.
Member: $499 USD
Regular: $899 USD
Registration prices increase $100 after February 28, 2020. Registration provides access to all Claims + Damage Recovery agenda items and meeting materials. Registration includes a welcome reception, all meals on the second day including a networking dinner, and breakfast and lunch on the final day. Guest tickets are available for $95 and allow a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.
5:30 PM - 7:30 PM
We will kick off our time together with a hosted networking reception in downtown Boise.
8:00 AM - 8:30 AM
Registration + Networking Breakfast
Arrive early to register and network with peers over breakfast.
8:30 AM - 9:00 AM
Welcome to Idaho Power Company
The host utility will welcome us to Boise.
9:00 AM - 10:15 AM
Get to know your peers with our round-robin attendee introductions. Come prepared to share a recent success story and challenge.
10:15 AM - 10:30 AM
10:30 AM - 11:30 AM
11:30 AM - 12:30 PM
12:30 PM - 1:30 PM
A catered lunch will be served onsite.
1:30 PM - 2:30 PM
2:30 PM - 2:45 PM
2:45 PM - 3:45 PM
6:00 PM - 8:30 PM
Join us for a WEI hosted networking dinner.
8:00 AM - 8:30 AM
8:30 AM - 9:30 AM
9:30 AM - 9:45 AM
9:45 AM - 10:45 AM
10:45 AM - 11:00 AM
11:00 AM - 12:00 PM
Presentation - Utilities Only
12:00 PM - 1:00 PM
Networking Lunch - Utilities Only
Lunch will be provided onsite.
1:00 PM - 2:00 PM
Open Roundtable Discussion - Utilities Only
This session provides time for attendees to address new topics and elaborate upon previous discussions at the forum. Attendees are encouraged to come prepared with one "top of mind" isse for discussion.
2:00 PM - 2:30 PM
Wrap Up + 2021 Planning
Interested in improving our experience? Join u at the wrap-ip session to share your thoughts on the forum and help generate ideas for future agendas. This session is also a great starting point for those who wish to volunteer as a planning team member for our 2021 forum.
Please contact the hotel directly at (888) 961-5000 to reserve your room. Identify yourself as being with WEI Claims + Damage Recovery to receive a special rate of $164 USD/night. This rate is guaranteed until March 10, 2020 or until the WEI room block is full.