Internal and external communication professionals in the utility industry face a variety of challenges in supporting their organizations’ strategic plans, particularly as the utility workforce undergoes significant transformation, communication channels multiply, and utilities face increasing competition. This semiannual forum provides a unique, collaborative space for leaders in corporate communications to discuss these challenges and communications best practices. Recent topics of discussion include executive communications strategy, communicating with employees in the field, crisis communication, branding for employee recruitment and onboarding, environmental stewardship communications, and resource mix communication strategies.
Energy company corporate communications senior leadership, including directors and managers.
Member: $399 USD
Regular: $399 USD
Registration prices increase $100 after January 18, 2019. Registration includes lunch and networking dinner on Thursday, breakfast and lunch on Friday, and all meeting materials. Guest tickets are available for $100 and allow for a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.
9:00 AM - 9:30 AM
9:30 AM - 10:30 AM
Introductions + Opening Roundtable
Attendees are encouraged to share their name, company overview, general role within the organization and a recent win or current challenge.
10:30 AM - 10:45 AM
10:45 AM - 12:00 PM
Communicating Strategic Priorities
Speaker(s): Cara Chatfield, Manager, Corporate Communications, Sacramento Municipal Utility District, Michelle Figueroa, Manager of Corporate Communications, Los Angeles Department of Water & Power
This session will feature two utilities sharing how they have rolled out their strategic plans or priorities.
After Los Angeles Department of Water and Power’s difficult rollout of a new customer service billing system, the utility ingrained improved customer experience into their strategic plan to ensure they were rebuilding trust with their customers. The utility will share how they are communicating the customer excellence strategies to all employees.
Sacramento Municipal Utility District will present on the communications plan and tactics to support roll out of their latest 5-year strategic plan and how they are keeping the new corporate strategy and key strategic priorities at the forefront of internal communications.
12:00 PM - 1:00 PM
Catered lunch will be provided onsite at LADWP.
1:00 PM - 2:15 PM
Speaker(s): Lindsay Hobson, Communications Manager, ENSTAR Natural Gas Company, Brandon Young, Digital Communications Manager, BC Hydro
With a wide variety of crises that utilities may be faced with at any time, it is important to be prepared to effectively respond. This session will start with a case study from ENSTAR Natural Gas Company. In November of 2018, a magnitude 7.0 earthquake struck the Anchorage, Alaska area causing significant damage to infrastructure across a widespread area. Lindsay Hobson will share how her department and the utility prepared for this type of crisis, what the utility response entailed in the immediate aftermath of the earthquake (as they received thousands of calls about potential gas leaks resulting in 1500 service orders), and the ongoing operational and communication strategies deployed to keep employees and customers safe while restoring service.
BC Hydro's Brandon Young will then share their utility response to a December 2018 windstorm that left 750,000 customers without power.
2:15 PM - 2:30 PM
2:30 PM - 4:00 PM
Stakeholder Engagement for Large Projects and Investments
Panelist(s): Anna Deeley, Communications Manager, Site C, BC Hydro, Stephanie Spicer, Manager of Community Affairs, Los Angeles Department of Water & Power, Keri Pravitz, Community Projects Manager, Puget Sound Energy
In this panel conversation, utilities will share the best practices and strategies they have implemented to build support and carry out large infrastructure projects, upgrades, and investments. BC Hydro will discuss the approval and construction of the Site C Clean Energy Project, one of the largest construction projects in western Canada. LADWP will provide an overview of the outreach strategy, challenges and temporary solutions identified in an effort to build a new permanent power distribution station in a community with limited siting options. Puget Sound Energy share the details of their Energize Eastside project, which entails the construction of a new substation and upgrade to approximately 16 miles of transmission lines within a fast-growing corridor.
5:30 PM - 8:00 PM
WEI Hosted Networking Dinner
Join us for dinner in downtown LA at Café Pinot.
700 W 5th St
Los Angeles, CA 90071
7:30 AM - 8:00 AM
Continental breakfast will be provided onsite at LADWP.
8:00 AM - 9:00 AM
Executive-Employee Two-Way Communications
Speaker(s): Alex Abplanalp, Internal Communications Officer, Tacoma Power, Maral Lotfian, Manager, Employee Communications, FortisBC
Tacoma Power and FortisBC will provide an overview of their campaigns to improve executive-employee communications. They will share examples of different initiatives that they have implemented and strategies to increase executive buy-in.
9:00 AM - 9:15 AM
9:15 AM - 10:10 AM
Messaging in a Decarbonized or 100% Renewable World
In this roundtable discussion, utilities will share their unique approaches and messaging examples related to the communication of the current and future energy resource portfolios and goals.
10:10 AM - 10:20 AM
10:20 AM - 10:50 AM
Communicating during a Natural Gas Shortage
Speaker(s): Diana Sorace, Corporate Communications Advisor, FortisBC
An October 2018 Enbridge pipeline rupture caused significant disruption to the gas system that serves the Pacific Northwest region, including restricted gas flow into the market and corresponding increases to the market price for available gas supply. FortisBC will provide an update on the strategies and the lessons learned from their experience communicating with customers and stakeholders about the incident and the resulting gas shortage that affected their system.
10:50 AM - 12:00 PM
Hot Topic Roundtable
Attendees will have a chance to ask questions directly to their peers for feedback.
12:00 PM - 1:00 PM
Lunch and Planning for Next Steps
Catered lunch will be provided onsite at LADWP as we discuss the agenda for the next Corporate Communications Forum: September 5-6 in Seattle, Washington.
Please contact the hotel directly at (213) 612-1575 to reserve your room. Identify yourself as being with Western Energy Institute (WEI) and use the discount code ‘1902ENRGY9’ to receive a special rate of $185 USD/night. This rate is guaranteed until January 18, 2019 or until the WEI room block is full.