Customer Connections (Mar 09-10)

Customer-focused utility senior leadership gather annually to discuss current topics and best practices surrounding pressing issues in their departments. The forum provides broad perspectives while maintaining a size small enough for an engaged discussion. Agenda topics from recent offerings include customer analytics, customer IT solutions, live chat, outage restoration communications, call center leadership, social media strategies, and employee development and morale.

Register Now

General Details

  • Program Location
  • Hyatt Regency La Jolla
  • 3777 La Jolla Village Dr. San Diego, California 92122
  • Who Should Attend
  • Participation is restricted to senior leaders of WEI energy member companies. This strategic forum is designed for Vice Presidential level customer service executives,¬†Directors of customer service areas, and Chief Customer Officers responsible for all areas of customer contact.¬†

  • Registration Options
  • Member: $449 USD

    Registration price increases $50 after February 18, 2022. Registration includes all meals and program materials.

    Attendees registering for the Customer Connections event will receive $100 off their registration for the upcoming Customer + Corporate Symposium. A discount code will be included in your Customer Connections registration confirmation email.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public. Recording is not permitted for any portion of the event.
  • For more information contact Beverly Woolf, Program Manager at (503) 688-2790.


Wednesday, March 9, 2022

1:00 PM - 1:30 PM

Welcome + Introductions

1:30 PM - 3:00 PM

Opening Roundtable Discussion

3:00 PM - 3:45 PM

Networking Break

3:45 PM - 5:00 PM

Industry Topic

5:00 PM - 7:30 PM

Hosted Networking Dinner

Thursday, March 10, 2022

7:30 AM - 8:00 AM


8:00 AM - 10:00 AM

Industry Topics

10:00 AM - 10:15 AM

Networking Break

10:15 AM - 12:00 PM

Industry Topics

12:00 PM - 1:00 PM


Hotel + Travel

  • Reservation Instructions
  • Please contact the hotel directly at (858) 552-1234 to reserve your room. Identify yourself as being with Western Energy Institute (WEI)and use the discount code ‘Western Energy Institute (WEI) Customer + Corporate Symposium’ to receive a special rate of $229 USD/night. This rate is guaranteed until February 18, 2021 or until the WEI room block is full.