Customer-focused utility senior leadership gather annually to discuss current topics and best practices surrounding pressing issues in their departments. The forum provides broad perspectives while maintaining a size small enough for an engaged discussion. Agenda topics from recent offerings include customer analytics, customer IT solutions, live chat, outage restoration communications, call center leadership, social media strategies, and employee development and morale.
Registration is limited to customer service leadership at WEI member utility companies with responsibility for senior management functions.
Member: $449 USD
Registration price increases $50 after February 23, 2020. Registration includes access to all agenda items and meeting materials. A hosted networking dinner, breakfast, lunch, and snacks throughout the program are also included. Guest tickets are available for $100 and allow a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.
1:30 PM - 2:00 PM
Registration and Check-In
2:00 PM - 3:30 PM
Introductions + Opening Roundtable
The opening roundtable is a chance to discuss current challenges and will set the stage for collaborative dialogue for the rest of the meeting. Be prepared to share how your utility is preparing for the future customer.
• How are we staying competitive?
• What are our threats/opportunities in the next 5-10 years?
• How are we addressing them?
3:30 PM - 3:45 PM
3:45 PM - 5:00 PM
Common topics include customer analytics, customer IT solutions, live chat, outage restoration communications, call center leadership, social media strategies, and employee development and morale.
5:15 PM - 8:00 PM
WEI Hosted Networking Dinner
7:30 AM - 8:00 AM
8:00 AM - 9:00 AM
9:00 AM - 9:15 AM
9:15 AM - 10:45 AM
10:45 AM - 11:00 AM
11:00 AM - 12:00 PM
12:00 PM - 1:00 PM
Lunch and Wrap Up
Ask any remaining questions that were not yet discussed and benefit from the wealth of knowledge and experience of the group. Dicuss our next gathering.
Please contact the hotel directly at (503) 226-1611 to reserve your room. Identify yourself as being with the WEI Customer + Corporate Symposium to receive a special rate of $169 USD/night. This rate is guaranteed until February 23, 2020 or until the WEI room block is full.