Customer + Corporate Symposium (Mar 07-09)

Customer + Corporate Symposium: Join over 250 energy professionals to discuss the latest industry trends and best practices in corporate and customer services. The diverse mix of presentations, Q&A panels, roundtable discussions and networking allow attendees to share their experiences and develop contacts throughout the industry. Expect to gain applicable insights on a variety of topics including customer experience; human resources; business intelligence; emerging technology, products and services; communications and community relations. This program is an excellent professional development and organizational team-building opportunity. Vendors encouraged to display.

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General Details

  • Program Chair(s)
  • Lisa Fix, Director of Customer Service, Clark Public Utilities and Jason Pitts, Manager, IS Operations, Avista Utilities

    • Program Location
    • Westin St. Francis
    • 335 Powell Street
      San Francisco, CA 97293
    • Who Should Attend
      • Corporate and customer service senior management
      • Customer experience and channel managers
      • Service center managers
      • Customer program managers
      • Corporate communication professionals
      • Community outreach and public relations professionals
      • Human resources professionals
      • IT and technology professionals
      • Data analytics professionals
      • Service company providers
  • Registration Options
  • Conference Registration Member: $749 USD (speakers and delegates)
    Conference Registration Regular: $1,699 USD

    Prices for the conference registration increase $100 after February 7, 2018. Registration includes comprehensive meeting materials, all sessions and all food events. Guest tickets are available for $125 and allow for a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.

    For vendor registration options, please see the Vendor Displays tab.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
  • For more information contact Christopher Lee, Senior Program Manager at (971) 255-4967.


Wednesday, March 7, 2018

1:00 PM - 5:00 PM

Optional Networking Activities

TBD – sign up during registration

5:00 PM - 5:30 PM

New Attendee Meetup

5:30 PM - 7:00 PM

Welcome Reception

Thursday, March 8, 2018

7:30 AM - 8:30 AM


8:30 AM - 10:00 AM


10:00 AM - 10:30 AM

Break with vendors

10:30 AM - 11:45 AM

Track Sessions

11:45 AM - 1:00 PM

Lunch with Vendors

PDT Recognition and Vendor Showcase

1:00 PM - 2:15 PM

Track Sessions

2:15 PM - 2:45 PM

Break with Vendors

2:45 PM - 4:00 PM

Track Sessions

4:00 PM - 4:15 PM


4:15 PM - 5:15 PM

Customer Panel

5:15 PM - 7:00 PM

Reception with Vendors

Friday, March 9, 2018

7:15 AM - 8:00 AM


8:00 AM - 9:00 AM

Utility Executive Panel

9:00 AM - 9:15 AM


9:15 AM - 10:30 AM

Track Sessions

10:30 AM - 11:00 AM

Break with Hotel Check Out

11:00 AM - 12:15 PM

Track Sessions

12:15 PM - 12:15 PM

Conference Adjourned

12:15 PM - 1:15 PM

2018 Wrap Up Meeting

Open to all attendees, PDT encouraged to attend

Hotel + Travel

  • Reservation Instructions
  • Please contact the hotel directly at (888) 627-8546 to reserve your room. Identify yourself as being with Western Energy Institute to receive a special rate of $289 USD/night. This rate is guaranteed until February 12, 2018 or until the WEI room block is full.

Vendor Displays

Registration Options
Conference Registration + Vendor Display Member: $1,149 USD
Conference Registration + Vendor Display Regular: $2,099 USD
Member Vendor Display Only: $599 USD
Regular Vendor Display Only: $1,549 USD
+ Vendor Assistant for $299 USD
+ Guest Pass for $125 USD

Prices increase $200 for the Conference Registration + Vendor Display option and $100 for all other registration options after February 7, 2018. Conference registration includes comprehensive meeting materials, all sessions and all food events.

Vendor Display Only registration options include registrant as the main vendor display representative, one (1) skirted table in the display area, and Thursday food events (breakfast, lunch, evening reception). Conference attendance is not included. If you would like to attend the entire Symposium, choose the combined Conference Registration + Vendor Display option.

Additional vendor assistants may be registered once the main Vendor Registration is complete and include vendor area access and vendor associated food functions.

The Guest ticket can be added to a conference registration and allows a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.

Vendor Display Schedule
Thursday, March 8, 2018
7:00 AM – 9:00 AM: Check-in and set-up
9:00 AM – 10:30 AM: Break with Vendor Displays
12:15 PM – 1:30 PM: Lunch with Vendor Displays
12:45 PM: Vendor Showcase
2:45 PM – 3:15 PM: Break with Vendor Displays
4:30 PM – 6:00 PM: Reception with Vendor Displays
6:00 PM – 8:00 PM: Tear Down

Please note that arrangements for power, audio visual equipment, or other supplies may be made by calling the hotel directly.