Mar

07-09

Customer + Corporate Symposium (Mar 07-09)

Customer + Corporate Symposium: Join over 250 energy professionals to discuss the latest industry trends and best practices in corporate and customer services. The diverse mix of presentations, Q&A panels, roundtable discussions and networking allow attendees to share their experiences and develop contacts throughout the industry. Expect to gain applicable insights on a variety of topics including customer experience; human resources; business intelligence; emerging technology, products and services; communications and community relations. This program is an excellent professional development and organizational team-building opportunity. Vendors encouraged to display.

Register Now

General Details

Program Chair(s)
Lisa Fix, Director of Customer Service, Clark Public Utilities and Jason Pitts, Manager, IS Operations, Avista Utilities

Program Location
Westin St. Francis
335 Powell Street
San Francisco, CA 97293

Who Should Attend
• Corporate and customer service senior management
• Customer experience and channel managers
• Service center managers
• Customer program managers
• Corporate communication professionals
• Community outreach and public relations professionals
• Human resources professionals
• IT and technology professionals
• Data analytics professionals
• Service company providers

Registration Options
Conference Registration Member: $749 USD (speakers and delegates)
Conference Registration Regular: $1,699 USD

Prices for the conference registration increase $100 after February 7, 2018. Registration includes comprehensive meeting materials, all sessions and all food events. Guest tickets are available for $125 and allow for a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.

For vendor registration options, please see the Vendor Displays tab.

General Cancellation Policy
Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.

Participation Policy
Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.

For more information contact Christopher Lee, Senior Program Manager at (971) 255-4967.

Agenda

Wednesday, March 7, 2018

1:30 PM – 5:30 PM
Optional Networking Activities

2:00 – 5:00 PM
Vendor Demos(tentative)

5:00 PM – 5:30 PM
New Attendee Meetup

5:30 PM – 7:00 PM
Welcome Reception

Thursday, March 8, 2018

7:30 AM – 8:30 AM
Breakfast
Sponsored by:

8:30 AM – 10:00 AM
Smartcuts: Accelerating Innovation & Change Through The Power of Lateral Thinking
Speaker: Shane Snow, Bestselling Author of Smartcuts & Co-Founder, Contently
Breakthrough innovation happens when we rethink conventional wisdom. But how do you train yourself, and your organization, to think differently? How do you foster an environment where it’s safe to do so, where innovation can thrive without destroying your business? How do the world’s most clever companies manage to not only endure change, but harness it to climb to new heights? How do rocket makers and children’s hospitals stay alive in the face of market shifts and competitive challenges? What can established businesses learn from revolutionaries, crazy geniuses, and crackpot comedians to help manage changes big and small? In this dynamic and surprising keynote session, innovation expert Shane Snow reveals the formula from his bestselling book Smartcuts: The Breakthrough Power of Lateral Thinking, packaging rigorous research with compelling stories that will inspire your teams with a formula to unlock innovation in any industry, and showing attendees—workers and leaders alike—how to beat the plateau and generate momentum in work and life.

10:00 AM – 10:30 AM
Break with Vendors

10:30 AM – 11:45 AM
Track Breakout Sessions
Our People – Cultural Transformation: Help Your Organization Think, Act, and Work Differently
Creating a Customer Centered Workforce – “Not Enough Time in the Day” – From Firefighting to Coaching
Community Engagement – The New Energy Sandbox: Who’s Game?
Emerging Products + Services – “Growing” Pains
Customer Insights – Drive Your Utility to See Through the Customer’s Point of View
Data – Learning to Fish in a Data Lake
Operational Excellence – A New Approach for Asset Management – Making Your Assets Work for You!
Cybersecurity – 5 Habits of Highly Secure People

11:45 AM – 1:00 PM
Lunch with Vendors

1:00 PM – 2:15 PM
Track Breakout Sessions
Our People – Avoid the Retirement and Skill Gap Tsunami:  How to Prepare a Utility Workforce of the Future
Creating a Customer Centered Workforce – AI in Action: From Analytics to Intelligence
Community Engagement – Engaging Ambassadors in the Workplace + Community
Emerging Products + Services – Partnering for New Customer Opportunities (Int/Ext?)
Customer Insights – Small/Medium Business Segmentation: Learning from the Success of Utility
Data – Is Your Data Talking to You?
Operational Excellence – Developing a New Class of Leaders to Drive Operational Excellence
Cybersecurity – Building + Retaining a Cyber Foundation

2:15 PM – 2:45 PM
Break with Vendors

2:45 PM – 4:00 PM
Track Breakout Sessions
Our People – From Attract & Retain to Adapt & Engage
Creating a Customer Centered Workforce – Workforce: What’s in it for me?
Community Engagement – Corporate Giving + Volunteerism: Does it Make a Difference?
Emerging Products + Services – Anticipating “GREEN” Power Customer Needs with a Portfolio Driven Approach
Customer Insights – You Think You Know Your Customer – Prove It!
Data – Data Pitstop: Getting Things Moving Fast
Operational Excellence – Rise of the Machines – Applications of Technology in Operational Excellence
Cybersecurity – Data Security Does Matter!

4:00 PM – 4:15 PM
Break

4:15 PM – 5:15 PM
Customer Panel

5:15 PM – 7:00 PM
Vendors with Reception
Sponsored by:

Friday, March 9, 2018

7:15 AM – 8:00 AM
Breakfast

8:00 AM – 9:00 AM
Utility Executive Panel

9:00 AM – 9:15 AM
Break

9:15 AM – 10:30 AM
Track Breakout Sessions
Our People – Why Diversity Matters: How to Create an Inclusive Workforce
Creating a Customer Centered Workforce – Quality Counts: Quality Tools in Action
Community Engagement – An Integrated Approach to Reaching Low Income Customers
Emerging Products + Services – Lessons in Using Data for Customer Satisfaction at PG&E
Customer Insights – Lessons in Using Data for Customer Satisfaction at PG&E
Data – From Data to Dollars: A Journey of Analytical Transformation
Operational Excellence – From Data to Dollars: A Journey of Analytical Transformation
Cybersecurity – Modernization of Security: Balancing Innovation + Technology

10:30 AM – 11:00 AM
Break with Hotel Check Out

11:00 AM – 12:15 PM
Track Breakout Sessions
Our People – Trust Me: The Engagement Value of a Customer-centric Culture
Creating a Customer Centered Workforce – Trust Me: The Engagement Value of a Customer-centric Culture
Community Engagement – To Tweet or Not to Tweet…?
Emerging Products + Services – To Tweet or Not to Tweet…?
Customer Insights – Enhanced Customer Experience Through Predictive Analytics
Data – Enhanced Customer Experience Through Predictive Analytics
Operational Excellence – Keeping Supply Chain Safe
Cybersecurity – Keeping Supply Chain Safe

12:15 PM – 1:15 PM
2018 Wrap Up Meeting (open to all attendees, PDT encouraged to attend)

Hotel + Travel

Westin St. Francis
335 Powell Street
San Francisco, CA 94102
Phone: (415) 397-7000

Reservation Instructions
Please contact the hotel directly at (888) 627-8546 to reserve your room. Identify yourself as being with Western Energy Institute to receive a special rate of $289 USD/night. This rate is guaranteed until February 7, 2018 or until the WEI room block is full.

Vendor Displays

Registration Options
Conference Registration + Vendor Display Member: $1,149 USD
Conference Registration + Vendor Display Regular: $2,099 USD
Member Vendor Display Only: $599 USD
Regular Vendor Display Only: $1,549 USD
+ Vendor Assistant for $299 USD
+ Guest Pass for $125 USD

Prices increase $200 for the Conference Registration + Vendor Display option and $100 for all other registration options after February 7, 2018. Conference registration includes comprehensive meeting materials, all sessions and all food events.

Vendor Display Only registration options include registrant as the main vendor display representative, one (1) skirted table in the display area, and Thursday food events (breakfast, lunch, evening reception). Conference attendance is not included. If you would like to attend the entire Symposium, choose the combined Conference Registration + Vendor Display option.

Additional vendor assistants may be registered once the main Vendor Registration is complete and include vendor area access and vendor associated food functions.

The Guest ticket can be added to a conference registration and allows a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.

Vendor Display Schedule
Thursday, March 8, 2018
7:00 AM – 9:00 AM: Check-in and set-up
9:00 AM – 10:30 AM: Break with Vendor Displays
12:15 PM – 1:30 PM: Lunch with Vendor Displays
12:45 PM: Vendor Showcase
2:45 PM – 3:15 PM: Break with Vendor Displays
4:30 PM – 6:00 PM: Reception with Vendor Displays
6:00 PM – 8:00 PM: Tear Down

Please note that arrangements for power, audio visual equipment, or other supplies may be made by calling the hotel directly.

Program Sponsors

Platinum Sponsors
Aclara-01-01Booz-01Bridge-01Burns + McDonnell-01Copperleaf-01HDR-01Henkels + McCoy-01Honeywell-01Itron-01-01KPMG-01KS Energy Services-01Landis+Gyr-01Mosaic-01-01NPL-01Picarro-01Potelco-01PWC-01Rokstad-01-01SAP-01Sheffield-01Siemens-01Tendril-01

Gold Sponsors:
ABDD-01ActiveTelesource-01AmecFoster-01Acros-01Asplundh-01 Barnard-01Black + Veatch-01Esource-01Energy Care-01EnergyOttawa-01HGCA-01IBM-01Intel-01Intren-01Leidos-01Mears-01Michels-01Milwaukee-01Nexant-01PrintRicoh-01SEL-01-01     snelson_300dpiTDW-03-01The HDD Company-01Towers Watson-01Trimble-01Underground Construction-01vertexone logo w-tagline NEWWilson Construction-01