Mar

13-15

Customer + Corporate Symposium (Mar 13-15)

Customer + Corporate Symposium: Join over 250 energy professionals to discuss the latest industry trends and best practices in corporate and customer services. The diverse mix of presentations, Q&A panels, roundtable discussions and networking allow attendees to share their experiences and develop contacts throughout the industry. Expect to gain applicable insights on a variety of topics including customer experience; human resources; emerging technology, products and services; community engagement, data and cybersecurity. This program is an excellent professional development and organizational team-building opportunity. Vendors encouraged to display.

Register Now

General Details

Program Chairs
John Thurmond, Director, Customer Interaction, NorthWestern Energy
Jason Cameron, Manager, Sacramento Power Academy, Sacramento Municipal Utility District

Program Location
Loews Hollywood Hotel
1755 N Highland Ave
Hollywood, California 90028

Who Should Attend
• Corporate and customer service senior management
• Customer experience and channel managers
• Service center managers
• Customer program managers
• Community outreach and public relations professionals
• Human resources professionals
• IT and technology professionals
• Cybersecurity experts
• Data analysts
• Service company providers

Registration Options
Conference Registration Member: $799 USD (speakers and delegates)
Conference Registration Regular: $1,749 USD

Prices for the conference registration increases $150 after February 15, 2019. Registration includes full conference access and materials. Guest tickets are available for $125 and allow for a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.

General Cancellation Policy
Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.

Participation Policy
Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.

For more information contact Joshua Baker, Program Manager at (971) 255-4970.

Agenda

Wednesday, March 13, 2019

11:00 AM – 3:30 PM
Optional Networking Activities
TBD – sign up during registration

3:30 PM – 4:45 PM
Name Badge Pick-up
For guests who wish to pick up their name badges prior to the Welcome + Keynote session, we provide early registration check-in. After 5:00pm, name badges will be available at the Welcome Reception at the Pool Terrace.

3:30 PM – 4:30 PM
First-Time Attendee Meetup
If this is your first time attending a WEI event show up early to meet experienced WEI veterans and fellow first timers.

4:30 PM – 5:30 PM
Conference Welcome + Keynote

5:30 PM – 7:00 PM
Welcome Reception
Join us on the Pool Terrace to catch-up with colleagues from across the West and meet fellow Symposium attendees.

Thursday, March 14, 2019

7:00 AM – 8:00 AM
Registration + Breakfast

8:00 AM – 8:45 AM
Morning Keynote

8:45 AM – 9:15 AM
Break with Vendors Displays
Pick up a scavenger hunt card and complete to win prizes at the evening reception.

9:15 AM – 10:30 AM
Concurrent Tracks – Breakout Session 1
Business Value Track
Community + Customer Engagement Track
Creating a Customer Centered Workforce Track
Customer Insights Track
Data Track
Delivering Customer Service Excellence Track
Emerging Products + Services Track
Our People Track
Technology + Innovation Track

10:30 AM – 10:45 AM
Break

10:45 AM – 12:00 PM
Concurrent Tracks – Breakout Session 2
Business Value Track
Community + Customer Engagement Track
Creating a Customer Centered Workforce Track
Customer Insights Track
Data Track
Delivering Customer Service Excellence Track
Emerging Products + Services Track
Our People Track
Technology + Innovation Track

12:00 PM – 1:30 PM
Lunch
PDT Recognition and Vendor Showcase

1:30 PM – 2:45 PM
Concurrent Tracks – Breakout Session 3
Business Value Track
Community + Customer Engagement Track
Creating a Customer Centered Workforce Track
Customer Insights Track
Data Track
Delivering Customer Service Excellence Track
Emerging Products + Services Track
Our People Track
Technology + Innovation Track

2:45 PM – 3:15 PM
Break with Vendor Displays

3:15 PM – 4:30 PM
Utility Executive Panel
Come listen to a dynamic panel of utility Executives up on the main stage as they address this year’s theme of “Imagine More. Energizing the Future”. Learn the challenges and opportunities they face with the changing landscape in the energy industry as they share their vision for the utility of the future. Take the opportunity to interact by asking your own questions.

4:30 PM – 6:00 PM
Reception with Vendors Displays

Friday, March 15, 2019

7:00 AM – 8:00 AM
Breakfast

8:00 AM – 9:00 AM
Concurrent Tracks – Breakout Session 4
Business Value Track
Community + Customer Engagement Track
Creating a Customer Centered Workforce Track
Customer Insights Track
Data Track
Delivering Customer Service Excellence Track
Emerging Products + Services Track
Our People Track
Technology + Innovation Track

9:00 AM – 9:15 AM
Break

9:15 AM – 10:15 AM
Concurrent Tracks – Breakout Session 5
Business Value Track
Community + Customer Engagement Track
Creating a Customer Centered Workforce Track
Customer Insights Track
Data Track
Delivering Customer Service Excellence Track
Emerging Products + Services Track
Our People Track
Technology + Innovation Track

10:15 AM – 10:30 AM
Break

10:30 AM – 11:15 AM
Closing Keynote + Symposium Adjourns

11:15 AM – 12:15 PM
2019 Wrap Up Meeting
Open to all Symposium participants who are interested in joining the leadership teams or just want to provide your feedback, you’re invited to participate in the wrap-up as we set the stage for 2020. PDT encouraged to attend.

Hotel + Travel

Loews Hollywood Hotel
1755 N Highland Ave
Hollywood, California 90028

Reservation Instructions
Please contact the hotel directly at (855) 563-9749 to reserve your room, or complete your reservation online. Identify yourself as being with Western Energy Institute to receive a special rate of $239 USD/night. This rate is guaranteed until February 15, 2019 or until the WEI room block is full.

Vendor Displays

Registration Options
Conference Registration + Vendor Display Member: $1,198 USD
Conference Registration + Vendor Display Regular: $2,149 USD
+ Vendor Assistant for $299 USD
+ Guest Pass for $125 USD

Prices increase $250 for the Conference Registration + Vendor Display options and $100 for Vendor Assistant option after February 15, 2019. The Conference Registration + Vendor Display registration includes full conference access and includes you as the main Vendor Display Representative with one skirted table in the Display area. Arrangements for power, audio visual equipment, or other supplies may be made by calling the hotel directly.

Vendor Assistants may be registered once the main Vendor Registration is complete and include vendor area access and vendor associated food functions.

The Guest ticket can be added to a conference registration and allows a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.

Vendor Display Schedule
Wednesday, March 13
3:00 PM – 5:00 PM – Check-in and Vendor Set-up

Thursday, March 14
7:00 AM – 8:00 AM – Breakfast with Vendors Displays
8:45 AM – 9:15 AM – Break with Vendor Displays
12:00 PM – 1:30 PM – Lunch (Vendor Showcase at 12:15 pm)
2:45 PM – 3:15 PM – Break with Vendor Displays
4:30 PM – 6:00 PM – Reception with Vendor Displays
6:00 PM – 7:00 PM – Tear Down

Program Sponsors

Platinum Sponsors
ABDD-01Booz-01Bridge-01Burns + McDonnell-01Copperleaf-01HDR-01Henkels + McCoy-01Honeywell-01Itron-01-01KPMG-01Landis+Gyr-01Potelco-01Rokstad-01-01SAP-01Sheffield-01Siemens-01

Gold Sponsors
ActiveTelesource-01Acros-01Asplundh-01 Barnard-01Black + Veatch-01Esource-01Energy Care-01HGCA-01IBM-01 Nexant-01PrintSEL-01-01     snelson_300dpiTDW-03-01The HDD Company-01vertexone logo w-tagline NEWWilson Construction-01