Customer Strategies (Mar 13-14)

Customer expectations are always changing, and utilities need to keep up with those expectations. This annual executive forum meets in person and is focused on conversation interspersed with presentations on topics which include, but aren’t limited to, call center leadership, IT strategies, and workforce solutions. The small size of this program provides a unique environment for sharing with peers and building long-term relationships. This program is intended for executive level leadership responsible for customer strategy and policy and is open to WEI member energy companies. This program is intended for executives responsible for customer service and customer contact programs.

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General Details

  • Program Chair(s)
  • Sarah Peluso-Ibarra, Director/Customer Solutions, Southwest Gas Corporation

    • Program Location
    • Hyatt Regency Phoenix
    • 122 North Second Street, Phoenix, AZ 85004
    • Who Should Attend
    • Participation is restricted to senior leaders of WEI energy member companies.

      • Chief Customer Officers responsible for all areas of customer contact.
      • Vice Presidential level customer service executives
      • Directors of customer service areas
  • Registration Options
  • Member: $549 USD

    Registration price increases $100 after February 19, 2024. Registration includes all meals and program materials.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public. Recording is not permitted for any portion of the event.
  • For more information contact Beverly Woolf, Director of Programs at (971) 303-2294.


Wednesday, March 13, 2024

1:00 PM - 1:30 PM

Welcome + Introductions

1:30 PM - 3:00 PM

Industry Topic Roundtable

3:00 PM - 3:30 PM

Networking Break

3:30 PM - 5:00 PM

Industry Topic Roundtable

5:30 PM - 8:00 PM

Networking Dinner

Thursday, March 14, 2024

7:00 AM - 8:00 AM

Networking Breakfast

8:00 AM - 10:00 AM

Industry Topic

10:00 AM - 10:30 AM

Networking Break

10:30 AM - 11:30 AM

Open Roundtable

11:30 AM - 12:00 PM

Wrap Up

Hotel + Travel