Customer expectations are always changing, and utilities need to keep up with those expectations. This annual executive forum meets in person and is focused on conversation interspersed with presentations on topics which include, but aren’t limited to, call center leadership, IT strategies, and workforce solutions. The small size of this program provides a unique environment for sharing with peers and building long-term relationships. This program is intended for executive level leadership responsible for customer strategy and policy and is open to WEI member energy companies. This program is intended for executives responsible for customer service and customer contact programs.
Participation is restricted to senior leaders of WEI energy member companies.
Member: $499 USD
Registration price will increase $100 after February 6, 2023. Registration includes all meals and program materials.
Attendees of Customer Strategies (formerly Customer Connections) are eligible for a $100 discount to the Customer + Corporate Symposium, which is scheduled March 1-3, 2023, in Portland. To receive the discount, first register for the Customer Strategies event and use the code included in your confirmation email when registering for the Customer + Corporate Symposium.
1:00 PM - 1:30 PM
Welcome + Introductions
1:30 PM - 3:00 PM
Opening Roundtable Discussion
3:00 PM - 3:45 PM
3:45 PM - 5:00 PM
5:00 PM - 7:30 PM
Hosted Networking Dinner
7:00 AM - 8:00 AM
8:00 AM - 10:00 AM
10:00 AM - 10:15 AM
10:15 AM - 11:30 AM
11:30 AM - 12:00 PM
Please contact the hotel directly at (503) 226-1611 to reserve your room. Identify yourself as being with Western Energy Institute (WEI) to receive a special rate of $175 USD/night. This rate is guaranteed until February 7, 2023 or until the WEI room block is full.
Effective August 18, 2022, proof of vaccination status or results of a negative COVID-19 test will not be required for admittance into most WEI-hosted programs.
WEI continues to monitor all federal level CDC, Canadian government and public health agency recommendations, as well as local ordinances, as a policy baseline for in-person programs. We encourage all attendees to review the current guidelines related to isolation and precautions prior to traveling to a WEI event, as well as guidance for traveling to and from Canada, which may differ from guidance for traveling to or from the United States.
Some WEI-hosted programs may require proof of vaccination status, if essential for participation, in which case WEI will communicate this requirement in advance of the program start date.
Please refer to WEI’s Safety + Health Code of Conduct for other important considerations.