This program provides utility and service company employees a broader understanding of how the electric utility industry works, and a better awareness of their own roles within their organizations. Participants gain a broader comprehension of critical issues affecting the electric industry, and the interaction between utilities and their stakeholders. Examples from your organization are incorporated into the curriculum to provide a unique, individualized training experience for employees. WEI also offers this course in Portland which is open to anyone. Contact WEI for more information.
Wondering if this course is right for you or your staff…
If the answer is yes to any of these, this course was designed for you.
Registration to this event is limited to employees or members of the host organization only and their invited guests. For more information on what course options are available to you please contact the Western Energy Institute.
7:30 AM - 8:00 AM
Registration and Check-In
The course will start promptly at 8 AM. Please arrive early to check in.
8:00 AM - 8:30 AM
Students share their utility industry background and what they hope to learn throughout the day. Please be prepared to share at least one thing you hope to gain from taking this class.
8:30 AM - 9:30 AM
Fundamentals of Electricity
– Key influencers in the history of electricity
– Utility definitions and electricity terms
– Basics of how electricity is generated
– Electricity generation and “the Utility loop”
– Keys to power quality
9:30 AM - 9:45 AM
9:45 AM - 10:45 AM
Western North American Electricity Grid
– Federal regulation
– NERC regions and the WECC
– Energy balancing
– Alberta Regulation
– Capacity Markets
10:45 AM - 11:00 AM
11:00 AM - 12:00 PM
Cost-of Service Ratemaking
– The Alberta Utilities Commission
– Balancing interests of stakeholders
– Regulation and rate making fundamentals
– Cost-of-Service Exercise
12:00 PM - 12:45 PM
Break for Lunch
12:45 PM - 1:30 PM
– CoS vs PBR
– Performance-Based Ratemaking Exercise
– Allocating Costs to Customer Rates
1:30 PM - 1:45 PM
1:45 PM - 2:15 PM
– Number ONE rule of the electric grid
– Alberta's Primary Generation Resources
– Other Generation Options
– Alberta's Long-term Outlook
2:15 PM - 2:30 PM
2:30 PM - 3:30 PM
Customers + Emerging Opportunities
– Types and expectations of electricity customers
– Electric vehicles
– Demand Response
– Customer care regulations
– The Trusted Energy Advisor
3:30 PM - 3:45 PM
3:45 PM - 4:30 PM
Distributed Energy Resources
– Customer Solar Options
– Battery Storage
– AUC Electric Distribution System Inquiry
4:30 PM - 5:00 PM
Q&A and Wrap-Up
We circle back to the original expectations of students to ensure that expectations were met.
Jim is a strategic, results-driven Senior Executive with experience across a broad portfolio including customer care, operations, sales & marketing and human resources. Holding senior roles in Utilities, Forest Products and Industrial sectors, Jim is a passionate customer advocate and skilled business leader.
Active in Utility industry associations, Jim has served on and Chaired an number of Western Energy Institute’s committees and events over the last 10 years. Prior to his retirement in late 2014 as BC Hydro’s Director of Customer Care he represented BC Hydro nationally as a member of the Canadian Electricity Association’s Customer Council. He currently serves as the Board Vice Chair of the Motor Vehicle Sales Authority of British Columbia.
Widely respected within his vast network, he excels in cultivating deep and lasting relationships with customers, executive leadership and major industry partners. In addition to his strong business operations background, Jim has the ability to translate his passions and experience into his Coaching, Facilitation and Board assignments, making him a sought after professional across a broad spectrum of Industries.