This program provides utility and service company employees a broader understanding of how the electric utility industry works and a better awareness of their own roles within their organizations. Participants gain a broader comprehension of critical issues affecting the electric industry and the interaction between utilities and their stakeholders. The class is delivered in a one-day format at the WEI office in Portland, Oregon. This course traverses the business of electricity, from the scientific beginnings, to today's generation choices, the modern electric grid, customer engagement, and how utilities make money. The course also includes an overview of federal, state/provincial, and municipal regulations and their impacts on the business model. WEI member companies may also host a class only for their employees to provide a unique, individualized training experience. Contact WEI for more information.
Wondering if this course is right for you or your staff…
If the answer is yes to any of these, this course was designed for you.
Member: $499 USD
Regular: $999 USD
Member registration price increases $100 after September 27, 2018. Regular registration price increases $300 after September 27, 2018. Registration includes all course materials, continental breakfast, and a catered lunch.
7:30 AM - 8:00 AM
Registration and Check-In
Continental breakfast provided.
8:00 AM - 8:30 AM
Students share their utility industry background and what they hope to learn throughout the day. Please be prepared to share at least one thing you hope to gain from taking this class.
8:30 AM - 9:30 AM
Fundamentals of Electricity
– Key influencers in the history of electricity
– Utility definitions and electricity terms
– Basics of how electricity is generated
– Electricity generation and “the Utility loop”
– Keys to power quality
9:30 AM - 9:45 AM
9:45 AM - 10:45 AM
Western North American Electricity Markets
– Service territories
– Federal regulators and departments
– NERC regions and the WECC
– Energy balancing
10:45 AM - 11:00 AM
11:00 AM - 12:00 PM
How Utilities Make Money
– Types of utilities (IOUs, Munis, Co-Ops, etc.)
– Common organizational structures
– Balancing interests of stakeholders
– Regulation and rate making fundamentals
12:00 PM - 1:00 PM
Break for Lunch
1:00 PM - 2:00 PM
– Number ONE rule of the electric grid
– Fossil fuel options
– Traditional low-carbon generation
– Today's renewables
– Energy storage
2:00 PM - 2:15 PM
WEI – Hosted Lunch
2:15 PM - 3:30 PM
Customers + Emerging Opportunities
– Types and expectations of electricity customers
– Customer care regulations
– Electric vehicles
– Solar programs – utility and customer
– Demand response and Distributed Energy Resources
– The trusted energy advisor model
3:30 PM - 3:45 PM
3:45 PM - 4:30 PM
– Forecasting demand
– Meeting demand with resource portfolios
– Scenario planning and Modeling
– Vetting the IRP and preferred portfolio
4:30 PM - 5:00 PM
Q&A and Wrap-Up
We circle back to the original expectations of students to ensure that expectations were met.
5:00 PM - 5:00 PM
WEI does not have a hotel block contracted for this event. Hilton Portland Downtown is the closest option. There are many other hotels within walking distance of the WEI Office as well.
Jim is a strategic, results-driven Senior Executive with experience across a broad portfolio including customer care, operations, sales & marketing and human resources. Holding senior roles in Utilities, Forest Products and Industrial sectors, Jim is a passionate customer advocate and skilled business leader.
Active in Utility industry associations, Jim has served on and Chaired an number of Western Energy Institute’s committees and events over the last 10 years. Prior to his retirement in late 2014 as BC Hydro’s Director of Customer Care he represented BC Hydro nationally as a member of the Canadian Electricity Association’s Customer Council. He currently serves as the Board Vice Chair of the Motor Vehicle Sales Authority of British Columbia.
Widely respected within his vast network, he excels in cultivating deep and lasting relationships with customers, executive leadership and major industry partners. In addition to his strong business operations background, Jim has the ability to translate his passions and experience into his Coaching, Facilitation and Board assignments, making him a sought after professional across a broad spectrum of Industries.