Nov

01-02

Key Accounts (Nov 01-02)

Utilities proactively partner with key accounts in their service territories to better understand customer needs, improve services and maintain competitive edge. Join key account directors and managers to share best practices and develop creative solutions to current challenges. General session presentations from industry leaders include ample Q&A time to spark insightful and relevant conversations. These dialogues in turn lead to concurrently running breakout sessions for key account team directors with managers and for account manager with reps, in order to provide for a more intimate and focused conversation among them. Overall program content covers a wide range of topics, including: alternative energy; customer appreciation and education; organizational approaches and metrics for managing KA departments; setting goals; business and economic development; and succession planning.

General Details

Program Chair
Vicki Davis, Salt River Project

Program Location
Salt River Project
1511 N. Project Drive
Tempe, AZ 85281

Who Should Attend
• Directors and Senior Managers of Key Account Teams
• Senior Key Account Managers
• Key Account Reps

Registration Options
Member: $299
Regular: $299

Registration fee includes attendance to all sessions as well as hosted networking dinner on November 1.

For more information contact Christopher Lee at 971.255.4967.

Agenda

Tuesday, November 1

8:00 AM – 8:30 AM
Breakfast and Welcome to Salt River Project
Keynote Speaker: Jennie King, Director of Strategic Energy Management, Salt River Project
Industry trends and looking ahead to the future.

8:30 AM – 10:00 AM
Roundtable Voting and Discussion of Top Ranked Items
Facilitators: Vicki Davis, Manger, Strategic Energy Management, Salt River Project
Ken Hughes, Manager, Strategic Business Accounts, Customer Experience Services, Salt River Project
• As part of the registration process, attendees will be asked to provide 2-3 pressing items and areas of focus within their Key Account Groups. These will be compiled in advance by WEI.
• Group will vote at the meeting to determine most pressing items and discuss these in order of importance.

10:00 AM – 10:30 AM
Break

10:30 AM – 11:30 AM
Hot Topics Roundtable
Facilitators: Vicki Davis, Manger, Strategic Energy Management, Salt River Project
Ken Hughes, Manager, Strategic Business Accounts, Customer Experience Services, Salt River Project
Topics will be discussed based on order determined from voting. Questions will be addressed by attendees with best practices and solutions to the stated issue.

11:30 AM – 12:30 PM
Adding Customers with Large Load
Facilitator: Dale Mahugh, Specialist, Key Accounts & Economic Development, NorthWestern Energy
Speakers: Tiffany Delgado, Key Customer Manager, Portland General Electric
Tom Riddle, Key Customer Manager, Portland General Electric
Paul Johnson, Manager/Key Account Management, Southwest Gas

12:30 PM – 1:30 PM
Lunch

1:30 PM – 5:00 PM
Customer Tour – Air Products and Chemicals, Inc.
• Please wear pants and closed-toe shoes for the tour.
• Additional PPE will be provided.
• Transportation provided.

6:00 PM – 8:00 PM
WEI Hosted Networking Dinner
Culinary Dropout
149 S Farmer Ave
Tempe, AZ 85281

Wednesday, November 2

8:00 AM – 8:30 AM
Breakfast

8:30 AM – 10:00 AM
Breakout Roundtable
The group will be split for a more focused discussion.

Group 1: Key Account Reps Breakout, both Gas and Electric
Facilitated by Bill Carroll, Principal, Strategic Energy Manager, Salt River Project

Group 2: Gas and Electric Managers Breakout
Facilitated by Ken Hughes, Manager, Strategic Business Accounts, Customer Experience Services, Salt River Project

10:00 AM – 10:30 AM
Break

10:30 AM – 12:00 PM
Hot Topics Roundtable (continued)
Facilitator: Ken Hughes, Manager, Strategic Business Accounts, Customer Experience Services, Salt River Project
Topics will be discussed based on order determined from Day 1. Questions will be addressed by attendees with best practices and solutions to the stated issue.

12:00 PM
Meeting Adjourned

Hotel + Travel

Tempe Mission Palms Hotel and Conference Center
60 East 5th Street
Tempe, AZ 85281
Phone: 800.547.8705

Please make your reservation online or contact the hotel directly at 800.547.8705 to reserve your room. A special room rate of $179 is guaranteed until October 4, 2016 or until the WEI room block is full.