Utilities proactively partner with key accounts in their service territories to better understand customer needs, improve services and maintain competitive edge. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. General session presentations from industry leaders include ample Q&A to offer insightful and relevant conversation, and concurrent breakout sessions for Key Account Team Directors/Managers and for Account Managers/Reps provide for a more intimate and focused conversation with peers. Overall program content covers a wide range of topics, including: alternative energy; customer appreciation and education; organizational approaches and metrics for managing KA departments; setting goals; business and economic development and succession planning.
General Details
- Program Chair(s)
- Jim Ashworth, Major Customers, Idaho Power Company
- Program Location
- Idaho Power Company
- 1221 W. Idaho StreetBoise, ID 83702
- Who Should Attend
- Directors and senior managers of key account teams
- Senior key account managers
- Key account reps
- Registration Options
Member: $299 USD
Registration price includes agenda, networking dinner, meals and meeting materials. Guest passes are available for $75 and are for a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event.
- General Cancellation Policy
- Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
- Participation Policy
- Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
- For more information contact Christopher Lee, Senior Program Manager at (971) 255-4967.
Agenda
Tuesday, April 25, 2017
12:30 PM - 1:00 PM
Registration
Lunch on your own
1:00 PM - 1:30 PM
Welcome to Idaho Power
Speaker(s): Adam Richins, Vice President of Customer Operations and Business Development, Idaho Power Company
1:30 PM - 3:00 PM
Roundtable Voting and Discussion of Top Ranked Items
Facilitator(s): James Ashworth, Major Accounts, Idaho Power Company
•As part of the registration process, attendees will be asked to provide 2-3 pressing items and areas of focus within their Key Account Groups. These will be compiled in advance by WEI.
•Topic submissions are due April 11th before the meeting.
•Topics will be sent to attendees on April 18th
•Voting will take place the week before the meeting via an electronic survey to determine most pressing items and discuss in order of importance.
•Possible Topics:
oTransactional surveys – who’s doing them? What type of questions are you asking and what’s the ROI?
oDemand response programs – Update on what’s successful and any major developments.
oOpportunities for alternative transportation development? EV, CNG, etc oWhat types of training are you offering to address retirements and general turnover in Key Accounts?
3:00 PM - 3:30 PM
Break
3:30 PM - 5:00 PM
Newsletters and Subscription Services for Energy Utilities
Speaker(s): Elizabeth Scoville, VP- Business Strategy & Marketing, Questline, Inc.
6:00 PM - 8:00 PM
WEI Hosted Networking Dinner
Location TBD
Wednesday, April 26, 2017
8:00 AM - 8:30 AM
Breakfast
8:30 AM - 10:00 AM
Breakout Roundtable
The group will be split for a more focused discussion for gas/electric utilities.
Group 1: Gas Utilities
•Alternative tariffing and regulatory efforts
•Electrification leading to fuel switching from gas to electric?
oWhat’s the impact to the gas economy?
Group 2: Electric Utilities
•Status updates on who’s participating in the CAISO EIM. What impacts do you foresee?
10:00 AM - 10:30 AM
Break
10:30 AM - 12:00 PM
Hot Topics Roundtable (continued)
12:00 PM - 12:00 PM
Meeting Adjourned
Hotel + Travel
- Hotel 43
- 981 Grove Street
- Boise, Idaho 83702
- Phone: 208-342-4622
- Reservation Instructions
Please contact the hotel directly at (208) 342-4622 to reserve your room. Identify yourself as being with Western Energy Institute to receive a special rate of $159/night. This rate is guaranteed until March 31, 2017 or until the WEI room block is full.
Click here to make your reservation now.