Key Accounts (Apr 25-26)

Utilities proactively partner with key accounts in their service territories to better understand customer needs, improve services and maintain competitive edge. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. General session presentations from industry leaders include ample Q&A to offer insightful and relevant conversation, and concurrent breakout sessions for Key Account Team Directors/Managers and for Account Managers/Reps provide for a more intimate and focused conversation with peers. Overall program content covers a wide range of topics, including: alternative energy; customer appreciation and education; organizational approaches and metrics for managing KA departments; setting goals; business and economic development and succession planning.

General Details

  • Program Chair(s)
  • Jim Ashworth, Major Customers, Idaho Power Company

    • Program Location
    • Idaho Power Company
    • 1221 W. Idaho StreetBoise, ID 83702
    • Who Should Attend
      • Directors and senior managers of key account teams
      • Senior key account managers
      • Key account reps
  • Registration Options
  • Member: $299 USD

    Registration price includes agenda, networking dinner, meals and meeting materials. Guest passes are available for $75 and are for a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
  • For more information contact Christopher Lee, Senior Program Manager at (971) 255-4967.


Tuesday, April 25, 2017

12:30 PM - 1:00 PM


Lunch on your own

1:00 PM - 1:30 PM

Welcome to Idaho Power
Speaker(s): Adam Richins, Vice President of Customer Operations and Business Development, Idaho Power Company

1:30 PM - 3:00 PM

Roundtable Voting and Discussion of Top Ranked Items
Facilitator(s): James Ashworth, Major Accounts, Idaho Power Company

•As part of the registration process, attendees will be asked to provide 2-3 pressing items and areas of focus within their Key Account Groups. These will be compiled in advance by WEI.
•Topic submissions are due April 11th before the meeting.
•Topics will be sent to attendees on April 18th
•Voting will take place the week before the meeting via an electronic survey to determine most pressing items and discuss in order of importance.
•Possible Topics:

oCustomer experience from a C/I perspective.
oHow do we apply successful strategies from residential to key accounts?
oTransactional surveys – who’s doing them? What type of questions are you asking and what’s the ROI?
oDemand response programs – Update on what’s successful and any major developments.
oOpportunities for alternative transportation development? EV, CNG, etc oWhat types of training are you offering to address retirements and general turnover in Key Accounts?

3:00 PM - 3:30 PM


3:30 PM - 5:00 PM

Newsletters and Subscription Services for Energy Utilities
Speaker(s): Elizabeth Scoville, VP- Business Strategy & Marketing, Questline, Inc.


6:00 PM - 8:00 PM

WEI Hosted Networking Dinner

Location TBD

Wednesday, April 26, 2017

8:00 AM - 8:30 AM


8:30 AM - 10:00 AM

Breakout Roundtable

The group will be split for a more focused discussion for gas/electric utilities.
Group 1: Gas Utilities
•Alternative tariffing and regulatory efforts
•Electrification leading to fuel switching from gas to electric?

oAside from residential will this impact specific industry sectors?
oWhat’s the impact to the gas economy?

Group 2: Electric Utilities
•Status updates on who’s participating in the CAISO EIM. What impacts do you foresee?

10:00 AM - 10:30 AM


10:30 AM - 12:00 PM

Hot Topics Roundtable (continued)

12:00 PM - 12:00 PM

Meeting Adjourned

Hotel + Travel

  • Hotel 43
  • 981 Grove Street
  • Boise, Idaho 83702
  • Phone: 208-342-4622

  • Click here to make your reservation now.
  • Reservation Instructions
  • Please contact the hotel directly at (208) 342-4622 to reserve your room. Identify yourself as being with Western Energy Institute to receive a special rate of $159/night. This rate is guaranteed until March 31, 2017 or until the WEI room block is full.

Meet The Speakers

James Ashworth

Idaho Power Company

Major Accounts

Adam Richins

Idaho Power Company

Vice President of Customer Operations and Business Development
Learn More

Adam J. Richins was named Senior Vice President and Chief Operating Officer of Idaho Power in October 2019. Prior to that, Richins served as Vice President of Customer Operations and Business Development since March 2017. In this role, he oversaw teams dedicated to customer satisfaction and supporting the company’s brand. Since joining Idaho Power in 2011, Richins previously held the positions of Senior Counsel and General Manager of Customer Operations Engineering and Construction.

Before joining Idaho Power, Richins worked as an engineer and project manager on large construction projects and as an attorney at Stoel Rives, where he litigated complex business disputes and negotiated multi-million-dollar commercial transactions. Richins also clerked for the Ninth Circuit Court of Appeals and worked as an engineer on large construction projects, including airports and schools.

Richins holds two Bachelor of Science degrees, one in mathematics from the University of Puget Sound and a second in civil engineering from Columbia University, where he graduated Magna Cum Laude. He earned his law degree from the University of Washington with high honors. Richins graduated from Harvard Business School’s Advanced Management Program in 2016.

Richins serves on the boards for the Boise School Foundation and the Boise Chamber.

Elizabeth Scoville

Questline, Inc.

VP- Business Strategy & Marketing