Utilities proactively partner with key accounts in their service territories to better understand customer needs, improve services and maintain competitive edge. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. General session presentations from industry leaders include ample Q&A to offer insightful and relevant conversation, and concurrent breakout sessions for Key Account Team Directors/Managers and for Account Managers/Reps provide for a more intimate and focused conversation with peers. Overall program content covers a wide range of topics, including: alternative energy; customer appreciation and education; organizational approaches and metrics for managing KA departments; setting goals; business and economic development and succession planning.
Member: $299 USD
Registration price includes agenda, networking dinner, meals and meeting materials. Guest passes are available for $75 and are for a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event.
12:30 PM - 1:00 PM
Lunch on your own
1:00 PM - 1:30 PM
Welcome to Idaho Power
Speaker(s): Adam Richins, Vice President of Customer Operations and Business Development, Idaho Power Company
1:30 PM - 3:00 PM
Roundtable Voting and Discussion of Top Ranked Items
Facilitator(s): James Ashworth, Major Accounts, Idaho Power Company
•As part of the registration process, attendees will be asked to provide 2-3 pressing items and areas of focus within their Key Account Groups. These will be compiled in advance by WEI.
•Topic submissions are due April 11th before the meeting.
•Topics will be sent to attendees on April 18th
•Voting will take place the week before the meeting via an electronic survey to determine most pressing items and discuss in order of importance.
3:00 PM - 3:30 PM
3:30 PM - 5:00 PM
Newsletters and Subscription Services for Energy Utilities
Speaker(s): Elizabeth Scoville, VP- Business Strategy & Marketing, Questline, Inc.
6:00 PM - 8:00 PM
WEI Hosted Networking Dinner
8:00 AM - 8:30 AM
8:30 AM - 10:00 AM
The group will be split for a more focused discussion for gas/electric utilities.
Group 1: Gas Utilities
•Alternative tariffing and regulatory efforts
•Electrification leading to fuel switching from gas to electric?
Group 2: Electric Utilities
•Status updates on who’s participating in the CAISO EIM. What impacts do you foresee?
10:00 AM - 10:30 AM
10:30 AM - 12:00 PM
Hot Topics Roundtable (continued)
12:00 PM - 12:00 PM
Please contact the hotel directly at (208) 342-4622 to reserve your room. Identify yourself as being with Western Energy Institute to receive a special rate of $159/night. This rate is guaranteed until March 31, 2017 or until the WEI room block is full.
Adam J. Richins, Vice President of Customer Operations and Business Development, assumed his role on March 1, 2017. In his role, Richins oversees Customer Operations, Business Development, and Customer Relations and Energy Efficiency.
Richins has been with Idaho Power since 2011, when he joined the company as Senior Counsel in the Legal department. He has served as Idaho Power’s General Manager of Customer Operations Engineering and Construction since January 2014. Previously, Richins worked at the law firm of Stoel Rives, where he litigated complex business disputes and negotiated multi-million dollar commercial transactions. Richins also clerked for the Ninth Circuit Court of Appeals and worked as an engineer on large construction projects, including airports and schools.
Richins holds two Bachelor of Science degrees, one in mathematics from the University of Puget Sound and a second in civil engineering from Columbia University, where he graduated Magna Cum Laude. He earned his law degree from the University of Washington with high honors. Richins graduated from Harvard Business School’s Advanced Management Program in 2016.