Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.
Member: $299 USD
Registration prices increases $50 after September 20, 2017. Registration includes access to all agenda items, meeting materials and a networking dinner as well as catered breakfast, light snacks and beverages at the meeting. Guest tickets are available for $75 and allows a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.
4:00 PM - 7:00 PM
Optional Networking: Portland Timbers MLS Soccer Game
Portland General Electric will be hosting a suite at Providence Park for the Portland Timbers vs. DC United MLS game. Sign up by adding this to your agenda builder during registration. *Game start time is 4:30pm **Space for this event is limited and will be given on a first-come first-served basis.
Providence park is located at 1844 SW Morrison St, Portland, OR 97205
10:00 AM - 11:30 AM
Optional Tour: PGE Dispatchable Standby Generation Command/System Control Center
PGE’s Dispatchable Standby Generation Command Center and System Control Center.
*Sign up for this optional tour during registration.
*Deadline to register for this tour is Wednesday, October 11th.
11:30 AM - 1:00 PM
Lunch on your own
There are many restaurants and food options in the area.
12:00 PM - 1:00 PM
1:00 PM - 1:30 PM
Welcome to Portland General Electric
Speaker(s): Carol Dillin, VP Customer Strategies & Business Development, Portland General Electric
1:30 PM - 3:00 PM
Focused Roundtable and Deep Dive Topics
Speaker(s): Krystal Swinton, Manager, Southern California Edison
Customer Satisfaction Surveys and Process Improvements
Electronic Billing Data for Customer Use (EDI, FTP, Excel)
3:00 PM - 3:30 PM
3:30 PM - 5:00 PM
Focused Roundtable and Deep Dive Topics (continued)
Speaker(s): Wayne Svilar, Security Manager, Portland General Electric, Jay Jewess, Director, Business Continuity & Emergency Management, Portland General Electric
Cybersecurity and Data Security
Continuity Planning and Emergency Management
6:00 PM - 8:00 PM
WEI Hosted Networking Dinner
Portland City Grill
111 SW 5th Ave
Portland, OR 97204
(30th Floor of the US Bancorp Tower)
7:30 AM - 8:00 AM
8:00 AM - 10:00 AM
10:00 AM - 10:30 AM
10:30 AM - 12:00 PM
Roundtable Discussion of Top Ranked Hot Topics
As part of the registration process, attendees will be asked to provide 2-3 pressing items and areas of focus within their Key Account Groups. These will be compiled in advance by WEI.
12:00 PM - 12:00 PM
Please contact the hotel directly at (503) 223-2100 to reserve your room. Identify yourself as being with Western Energy Institute Key Accounts (WEIN) to receive a special rate of $175 USD/night. This rate is guaranteed until September 20th, 2017 or until the WEI room block is full.
Jay is the Director of Business Continuity & Emergency Management overseeing business continuity and incident management functions while working to build resiliency at Portland General Electric (PGE) in Portland, Oregon. He joined PGE in July 2015. Prior to his current role, he was a FEMA Region IX Incident Management Assist Team Lead responsible for responding to disasters in California, Hawaii, Arizona, Nevada, and the Pacific Islands. He served 27 years in the United States Coast Guard as an engineer, aviator and in incident management. He serves in the community as an American Red Cross Board Member and makes his home in Oregon City, Oregon with his wife Luci.