Key Accounts (Oct 15-17)

Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.

Register Now

General Details

  • Program Chair(s)
  • Carl Krutka, Key Customer Manager, Portland General Electric

    • Program Location
    • World Trade Center - Portland, Oregon
    • 25 SW Salmon Street
      Portland, Oregon 97204
    • Who Should Attend
      • Directors and Senior Managers of Key Account teams
      • Senior Account Managers
      • Major Accounts or Major Customer Representatives
      • Energy Solutions/Strategic Energy Partners or Advisors
      • Commercial or Industrial Account Services
      • Key account reps
  • Registration Options
  • Member: $299 USD

    Registration prices increases $50 after September 20, 2017. Registration includes access to all agenda items, meeting materials and a networking dinner as well as catered breakfast, light snacks and beverages at the meeting. Guest tickets are available for $75 and allows a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
  • For more information contact Christopher Lee, Senior Program Manager at (971) 255-4967.


Sunday, October 15, 2017

12:00 PM - 3:00 PM

Optional Networking - Portland Timbers MLS Soccer Game

Portland General Electric will be hosting a suite at Providence Park for the Portland Timbers vs. DC United MLS game. Sign up by adding this to your agenda builder during registration.
*Game start time is currently TBD. Once a time is announced we will update the agenda. Start time could be as early as noon or as late as 7:30pm.
**Space for this event is limited and will be given on a first-come first-served basis.

Monday, October 16, 2017

10:00 AM - 11:30 AM

Optional Tour - PGE Dispatchable Standby Generation Command Center/System Contro

PGE’s Dispatchable Standby Generation Command Center and System Control Center.
*Sign up for this optional tour during registration.
*Deadline to register for this tour is Wednesday, October 11th.

11:30 AM - 1:00 PM

Lunch on your own

There are many restaurants and food options in the area.

12:00 PM - 1:00 PM


1:00 PM - 1:30 PM

Welcome to Portland General Electric

1:30 PM - 3:00 PM

Roundtable Discussion of Top Ranked Hot Topics

As part of the registration process, attendees will be asked to provide 2-3 pressing items and areas of focus within their Key Account Groups. These will be compiled in advance by WEI.
• Topic submissions are due September 27th before the meeting.
• Topics will be sent to attendees on October 4th
• Voting will take place the week before the meeting via an electronic survey to determine most pressing items and discuss them in order of importance.

3:30 PM - 5:00 PM

Focused Roundtable – Topic TBD

6:00 PM - 8:00 PM

WEI Hosted Networking Dinner

Location TBD

Tuesday, October 17, 2017

7:30 AM - 8:00 AM


8:00 AM - 10:00 AM

Breakout Roundtable TBD

10:00 AM - 10:30 AM


10:30 AM - 12:00 PM

Hot Topics Roundtable (continued)

Topics will be discussed based on order determined from voting. Questions will be addressed by attendees with best practices and solutions to the stated issue.

12:00 PM - 12:00 PM

Meeting Adjourns

Hotel + Travel

  • Reservation Instructions
  • Please contact the hotel directly at (503) 223-2100 to reserve your room. Identify yourself as being with Western Energy Institute to receive a special rate of $175 USD/night. This rate is guaranteed until August 28, 2017 or until the WEI room block is full.