Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.
Member: $299 USD
Registration prices increases $50 after September 20, 2017. Registration includes access to all agenda items, meeting materials and a networking dinner as well as catered breakfast, light snacks and beverages at the meeting. Guest tickets are available for $75 and allows a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.
12:00 PM - 3:00 PM
Optional Networking: Portland Timbers MLS Soccer Game
Portland General Electric will be hosting a suite at Providence Park for the Portland Timbers vs. DC United MLS game. Sign up by adding this to your agenda builder during registration. *Game start time is currently TBD, but expected to be 1pm. Once a time is announced we will update the agenda. **Space for this event is limited and will be given on a first-come first-served basis.
10:00 AM - 11:30 AM
Optional Tour: PGE Dispatchable Standby Generation Command/System Control Center
PGE’s Dispatchable Standby Generation Command Center and System Control Center.
*Sign up for this optional tour during registration.
*Deadline to register for this tour is Wednesday, October 11th.
11:30 AM - 1:00 PM
Lunch on your own
There are many restaurants and food options in the area.
12:00 PM - 1:00 PM
1:00 PM - 1:30 PM
Welcome to Portland General Electric
Carol Dillin, Vice President, Customer Strategies & Business Development (Invited)
1:30 PM - 3:00 PM
Focused Roundtable and Deep Dive Topics
Customer Satisfaction Surveys and Process Improvements
Electronic Billing Data for Customer Use (EDI, FTP, Excel)
3:00 PM - 3:30 PM
3:30 PM - 5:00 PM
Focused Roundtable and Deep Dive Topics (continued)
Cybersecurity and Data Security
Continuity Planning and Emergency Management
6:00 PM - 8:00 PM
WEI Hosted Networking Dinner
7:30 AM - 8:00 AM
8:00 AM - 10:00 AM
10:00 AM - 10:30 AM
10:30 AM - 12:00 PM
Roundtable Discussion of Top Ranked Hot Topics
As part of the registration process, attendees will be asked to provide 2-3 pressing items and areas of focus within their Key Account Groups. These will be compiled in advance by WEI.
12:00 PM - 12:00 PM
Please contact the hotel directly at (503) 223-2100 to reserve your room. Identify yourself as being with Western Energy Institute Key Accounts (WEIN) to receive a special rate of $175 USD/night. This rate is guaranteed until September 20th, 2017 or until the WEI room block is full.