Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.
Member: $349 USD
Registration price increases $50 after April 2, 2018. Registration includes access to all agenda items and meeting materials. Registration includes a networking dinner as well as catered breakfast, light snacks and beverages at the meeting.
12:00 PM - 1:00 PM
1:00 PM - 2:00 PM
Welcome to FortisBC
Speaker(s): Jason Wolfe, Director, Energy Solutions, FortisBC
Jason will give a presentation on the Evolution of the Utility Industry. A discussion will follow on major changes at member utilities.
2:00 PM - 3:00 PM
Using New Channels of Communication
Speaker(s): Tisha Simpkins, Digital Communications Advisor, FortisBC, Leanne Sallenback, Marketing & Customer Communications Manager, FortisBC
FortisBC will present on how they are leveraging social media to engage with customers. Please be prepared to share what your company is doing to meet customer communication expectations.
3:00 PM - 3:20 PM
3:20 PM - 4:15 PM
Engaging with Local Government (Focused Roundtable)
Speaker(s): Siraz Dalmir, Key Account Manager, Municipalities, FortisBC
How are we managing relationships with local government?
4:15 PM - 5:00 PM
Roundtable Discussion of Top Ranked Hot Topics
As part of the registration process, attendees will be asked to provide 2-3 pressing items and areas of focus within their Key Account Groups. These will be compiled in advance by WEI. •Topic submissions are due April 17th before the meeting. •Topics will be sent to attendees on April 24th •Voting will take place before the meeting via an electronic survey to determine most pressing items and discuss them in order of importance.
6:00 PM - 8:00 PM
WEI Hosted Networking Dinner
Rogue Kitchen & Wetbar
601 W Cordova St
Vancouver, BC V6B 1G1
7:30 AM - 8:00 AM
8:00 AM - 9:00 AM
What’s the Role of Innovation in Utilities?
How is your utility approaching innovation?
9:00 AM - 9:15 AM
9:15 AM - 10:45 AM
This roundtable is a chance for gas and electric utilities to discuss issues specific to their respective business.
10:45 AM - 11:00 AM
11:00 AM - 12:00 PM
Hot Topics Roundtable (continued)
Topics will be discussed based on order determined from voting. Questions will be addressed by attendees with best practices and solutions to the stated issue.
12:00 PM - 12:00 PM
12:30 PM - 4:00 PM
Optional Tour: Fraser Valley Biogas Facility
*Sign up for this optional tour during registration.
Meet in the hotel lobby
Please contact the hotel directly at 1-800-441-1414 to reserve your room. Identify yourself as being with Western Energy Institute to receive a special rate of $279 CAD/night or book online using the link below. This rate is guaranteed until April 17, 2018 or until the WEI room block is full.