Key Accounts (May 01-02)

Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.

General Details

  • Program Chair(s)
  • Mandy Assi, Manager, Commercial Accounts, FortisBC

    • Program Location
    • Four Seasons Hotel Vancouver
    • 791 West Georgia Street
      Vancouver, BC V6C 2T4
    • Who Should Attend
      • Directors and Senior Managers of Key Account teams
      • Senior Account Managers
      • Major Accounts or Major Customer Representatives
      • Energy Solutions/Strategic Energy Partners or Advisors
      • Commercial or Industrial Account Services
      • Key account reps
  • Registration Options
  • Member: $349 USD

    Registration price increases $50 after April 2, 2018. Registration includes access to all agenda items and meeting materials. Registration includes a networking dinner as well as catered breakfast, light snacks and beverages at the meeting.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
  • For more information contact Christopher Lee, Senior Program Manager at (971) 255-4967.


Tuesday, May 1, 2018

12:00 PM - 1:00 PM


1:00 PM - 2:00 PM

Welcome to FortisBC
Speaker(s): Jason Wolfe, Director, Energy Solutions, FortisBC

Jason will give a presentation on the Evolution of the Utility Industry. A discussion will follow on major changes at member utilities.

2:00 PM - 3:00 PM

Using New Channels of Communication
Speaker(s): Tisha Simpkins, Digital Communications Advisor, FortisBC, Leanne Sallenback, Marketing & Customer Communications Manager, FortisBC

FortisBC will present on how they are leveraging social media to engage with customers. Please be prepared to share what your company is doing to meet customer communication expectations.

3:00 PM - 3:20 PM


3:20 PM - 4:15 PM

Engaging with Local Government (Focused Roundtable)
Speaker(s): Siraz Dalmir, Key Account Manager, Municipalities, FortisBC

How are we managing relationships with local government?

4:15 PM - 5:00 PM

Roundtable Discussion of Top Ranked Hot Topics

As part of the registration process, attendees will be asked to provide 2-3 pressing items and areas of focus within their Key Account Groups. These will be compiled in advance by WEI. •Topic submissions are due April 17th before the meeting. •Topics will be sent to attendees on April 24th •Voting will take place before the meeting via an electronic survey to determine most pressing items and discuss them in order of importance.

6:00 PM - 8:00 PM

WEI Hosted Networking Dinner

Rogue Kitchen & Wetbar
601 W Cordova St
Vancouver, BC V6B 1G1

Wednesday, May 2, 2018

7:30 AM - 8:00 AM


8:00 AM - 9:00 AM

What’s the Role of Innovation in Utilities?

How is your utility approaching innovation?

9:00 AM - 9:15 AM


9:15 AM - 10:45 AM

Breakout Roundtable

This roundtable is a chance for gas and electric utilities to discuss issues specific to their respective business.
Electric Topics:

  • Bitcoin mining requests.
  • New load requests of 5MW up to 40-50MW

Gas Topics:

  • Renewable Natural Gas

10:45 AM - 11:00 AM


11:00 AM - 12:00 PM

Hot Topics Roundtable (continued)

Topics will be discussed based on order determined from voting. Questions will be addressed by attendees with best practices and solutions to the stated issue.

12:00 PM - 12:00 PM

Meeting Adjourns

12:30 PM - 4:00 PM

Optional Tour: Fraser Valley Biogas Facility

*Sign up for this optional tour during registration.
Meet in the hotel lobby

Hotel + Travel

  • Reservation Instructions
  • Please contact the hotel directly at 1-800-441-1414 to reserve your room. Identify yourself as being with Western Energy Institute to receive a special rate of $279 CAD/night or book online using the link below. This rate is guaranteed until April 17, 2018 or until the WEI room block is full.

Meet The Speakers

Jason Wolfe


Director, Energy Solutions
Learn More

Jason has been with FortisBC for 16 years, and is presently the Director of Energy Solutions responsible for the Marketing and Sales efforts of FortisBC including the residential sales team, commercial and industrial account management, the development of new energy products and services (including new energy technologies for customers), and renewable natural gas customer demand. In 2018 these efforts resulted in the largest number of annual new customer attachments to the FortisBC gas system in over two decades and the introduction of a commercial carbon capture pilot.

Previously, Jason oversaw the FortisBC Market Development team and was responsible for negotiating and working with the Province to develop the Orders in Council approving the Tilbury LNG facility upgrades and the pipeline to service the Woodfibre LNG. Jason also oversaw the forecasting and resource planning departments. Prior to that, Jason was responsible for launching the FortisBC thermal energy business efforts with large commercial and institutional customers including schools municipalities and health authorities. Jason also spent four years in the Regulatory Affairs Department. Jason holds a Masters of Business Administration from Royal Roads University, a Bachelor of Education from Queen’s University and a Bachelor of Physical Education from the University of Calgary.

Tisha Simpkins


Digital Communications Advisor

Leanne Sallenback


Marketing & Customer Communications Manager

Siraz Dalmir


Key Account Manager, Municipalities