Key Accounts (May 01-02)

Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.

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General Details

  • Program Chair(s)
  • Mandy Assi, Manager, Commercial Accounts, FortisBC

    • Program Location
    • Four Seasons Hotel Vancouver
    • 791 West Georgia Street
      Vancouver, BC V6C 2T4
    • Who Should Attend
      • Directors and Senior Managers of Key Account teams
      • Senior Account Managers
      • Major Accounts or Major Customer Representatives
      • Energy Solutions/Strategic Energy Partners or Advisors
      • Commercial or Industrial Account Services
      • Key account reps
  • Registration Options
  • Member: $349 USD

    Registration price increases $50 after April 2, 2018. Registration includes access to all agenda items and meeting materials. Registration includes a networking dinner as well as catered breakfast, light snacks and beverages at the meeting.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
  • For more information contact Christopher Lee, Senior Program Manager at (971) 255-4967.


Tuesday, May 1, 2018

11:30 AM - 1:00 PM

Lunch on your own

12:00 PM - 1:00 PM


1:00 PM - 1:30 PM

Welcome to FortisBC

1:30 PM - 3:00 PM

Roundtable Discussion of Top Ranked Hot Topics

As part of the registration process, attendees will be asked to provide 2-3 pressing items and areas of focus within their Key Account Groups. These will be compiled in advance by WEI. •Topic submissions are due April 10th before the meeting. •Topics will be sent to attendees on April 24th •Voting will take place before the meeting via an electronic survey to determine most pressing items and discuss them in order of importance.

3:00 PM - 3:30 PM


3:30 PM - 5:00 PM

Focused Roundtable

Potential Topics: •Municipal engagement strategy – managing relationships with local government •Key Accounts Scoring (Metrics) •What do KAMs provide to their accounts on a regular basis? •Supply side forecasting

6:00 PM - 8:00 PM

WEI Hosted Networking Dinner

Location TBD

Wednesday, May 2, 2018

7:30 AM - 8:00 AM


8:00 AM - 10:00 AM

Breakout Roundtable TBD

Gas – RNG
Electric – Bitcoin/cryptocurrency mining requests. Loads requests up to 40-50MW.

10:00 AM - 10:30 AM


10:30 AM - 12:00 PM

Hot Topics Roundtable (continued)

Topics will be discussed based on order determined from voting. Questions will be addressed by attendees with best practices and solutions to the stated issue.

12:00 PM - 12:00 PM

Meeting Adjourns

1:00 PM - 4:00 PM

Optional Tour: Seabreeze Dairy Farm Biogas Facility

*Sign up for this optional tour during registration.
Meet in the hotel lobby

Hotel + Travel

  • Reservation Instructions
  • Please contact the hotel directly at (866) 223-9333 to reserve your room. Identify yourself as being with Western Energy Instituteand use the discount code ‘180430WEI’ to receive a special rate of $265 CAD/night. This rate is guaranteed until April 2, 2018 or until the WEI room block is full.

  • Click here to make your reservation now.