Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.
Member: $349 USD
Registration price increases $100 after October 1, 2019. Registration includes access to all agenda items and meeting materials, a networking dinner as well as catered breakfast, lunch, snacks and beverages at the meeting. Guest tickets are available for $100 and allow a personal guest (a spouse or partner who does not work in the energy industry) to accompany a registered attendee at the event. Guest registration includes all meals and receptions, and all program materials.
8:00 AM - 8:30 AM
Registration + Breakfast
8:30 AM - 8:45 AM
Introductions + Safety
8:45 AM - 9:45 AM
Welcome to Arizona Public Service
Speaker(s): Kerri Carnes, Manager, Customer Technology Product Strategy & Development, Arizona Public Service Company
APS Technology Group will review regional challenges around renewables and resource planning. In addition, they will cover concepts outside of core business for potential revenue generation.
9:45 AM - 10:00 AM
10:00 AM - 11:45 AM
Gas/Electric Breakout Roundtable
11:45 AM - 12:00 PM
12:00 PM - 12:45 PM
12:45 PM - 1:45 PM
Decarbonization – City of Berkeley Bans Natural Gas
Speaker(s): Janice Berman, Director, Grid Edge, Pacific Gas and Electric Company
1:45 PM - 2:45 PM
Smart Cities Initiatives
Speaker(s): Mark Wittenburg, Deputy Director Internal Services – Information Technology, City of Tempe
2:45 PM - 3:00 PM
3:00 PM - 3:30 PM
Succession Structure Specific to Key Accounts
3:30 PM - 4:00 PM
Project Spotlight – NorthWestern Energy
Speaker(s): Dale Mahugh, Key Accounts/Economic Development Specialist, NorthWestern Energy
4:00 PM - 4:45 PM
Hot Topics Roundtable
4:45 PM - 5:00 PM
5:30 PM - 8:00 PM
WEI Hosted Networking Dinner
The Arrogant Butcher
8:00 AM - 9:00 AM
Breakfast on your own
9:00 AM - 12:00 PM
Customer Tour: Chase Field
Located in Downtown Phoenix and the home of the Arizona Diamondbacks.
Please contact the hotel directly at (877) 666-3243 to reserve your room. Identify yourself as being with Western Energy Institute (WEI) to receive a special rate of $159 USD/night. This rate is guaranteed until October 1, 2019 or until the WEI room block is full.
Please note if you choose to book your room online, you will need to click the link above and enter the dates you wish to stay before the special rate becomes an available option.