Key Accounts (May 05-06)

Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.

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General Details

  • Program Chair(s)
  • Nicole Hydzik, Regional Account Executive, Avista Utilities

    • Program Location
    • Avista Corp.
    • 1411 E. Mission Ave.
      Spokane, WA 99252
    • Who Should Attend
      • Directors and Senior Managers of Key Account teams
      • Senior Account Managers
      • Major Accounts or Major Customer Representatives
      • Energy Solutions/Strategic Energy Partners or Advisors
      • Commercial or Industrial Account Services
      • Key Account Representatives
  • Registration Options
  • Member: $349 USD

    Registration price increases $50 after April 14, 2020. Registration provides access to all agenda items and meeting materials. Registration includes a networking dinner as well as catered breakfast, light snacks and beverages at the meeting.

  • General Cancellation Policy
  • Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
  • For more information contact Kristen Paul, Program Manager at 971-334-4250.


Tuesday, May 5, 2020

9:00 AM - 12:00 PM

Optional Industry Tour

12:30 PM - 1:00 PM

Registration + Networking

Lunch on your own.

1:00 PM - 2:15 PM

Welcome to Avista + Introductions

2:15 PM - 2:30 PM

Networking Break

2:30 PM - 3:30 PM

Industry Topic

3:30 PM - 3:45 PM

Networking Break

3:45 PM - 5:00 PM

Industry Topic Roundtable Discussion

5:00 PM - 5:30 PM

Industry Topic Roundtable Discussion Report Out

6:00 PM - 8:30 PM

Hosted Networking Dinner

Wednesday, May 6, 2020

7:30 AM - 8:00 AM

Networking Breakfast

Hosted breakfast will be provided on-site at Avista.

8:00 AM - 9:00 AM

Industry Topic

9:00 AM - 9:15 AM

Networking Break

9:15 AM - 10:15 AM

Industry Topic

10:15 AM - 10:30 AM

Networking Break

10:30 AM - 11:45 AM

Industry Topic Roundtable Discussion

11:45 AM - 12:00 PM

Wrap Up + Future Planning

Hotel + Travel

  • Reservation Instructions
  • Please contact the hotel directly at (800) 228-9290 to reserve your room. Identify yourself as being with Western Energy Institute (WEI) to receive a special rate of $169 USD/night. This rate is guaranteed until April 14, 2020 or until the WEI room block is full.