Key Accounts – Virtual (May 05)

Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.

Register Now

General Details

  • Program Chair(s)
  • Nicole Hydzik, Regional Account Executive, Avista Utilities

    • Who Should Attend
      • Directors and Senior Managers of Key Account teams
      • Senior Account Managers
      • Major Accounts or Major Customer Representatives
      • Energy Solutions/Strategic Energy Partners or Advisors
      • Commercial or Industrial Account Services
      • Key Account Representatives
  • Registration Options
  • Western Energy Institute takes the health and safety of our employees and members very seriously. With safety as our top priority, this program is being offered in a virtual format. No hotel or travel is required. If you have any questions, please contact the Program Manager directly.

    Attendee: $149 USD
    Registration includes online access and all digital meeting materials.

  • General Cancellation Policy
  • WEI will be waiving the standard cancellation policy for this program and other programs occurring in March, April, May, and June 2020. Registrants can receive a full refund of their fee if requested up to the day before the program occurs for increased flexibility due to the rapidly developing COVID-19 situation. This applies both to new and existing registrations. This also applies to any registration fees paid for virtual program formats.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.
  • For more information contact Kristen Paul, Program Manager at 971-334-4250.


Tuesday, May 5, 2020

8:30 AM - 9:00 AM

Optional: Arrive Early + Connect to Virtual

All session times are listed in Pacific time.

Join us within the half hour before the program to ask any questions about the forum, learn more about the meeting virtual experience/platform, and set-up your computer to avoid technical issues prior to our program launch.

9:00 AM - 10:00 AM

Welcome + Introduction

Our Chair will welcome attendees and kick-off the forum. Afterwards, attendees will introduce themselves. Attendees are encouraged to share their name, company overview, general role within the organization and a recent win or current challenge.

10:00 AM - 11:15 AM

The Western H2 Hub: Decarbonization of the Western Grid
Speaker(s): Michael Ducker, Senior Director-New Product Solutions & Operations, Mitsubishi Hitachi Power Systems Americas, Inc. (MHPSA)

Mitsubishi Hitachi Power Systems Americas, Inc. (MHPSA) will share their vision to support utility’s decarbonization goals throughout the Western States. The plan focuses on the production and storage of renewable hydrogen which will allow a sustainable transition from carbon-based fuels.

11:15 AM - 11:30 AM

Networking Break

11:30 AM - 12:30 PM

Rapidly Evolving Carbon, Sustainability Landscape + Hydrogen Roundtable

Attendees wills share their reaction to Mitsubishi piece. In addition, we will discuss

• Other things going on relative to sustainability.
• Renewable goals
• Commitments and how they intend on reaching them – technologies, plans.

Feedback from customers and impacts from legislation on customers’ business and how they are running their businesses.

12:30 PM - 12:45 PM

Networking Break

12:45 PM - 2:00 PM

Open Roundtable Discussion

COVID-19 Impacts
Challenges with 100% electric
Electric Transit – power consumption and infrastructure
Solar Customer Messaging – infrastructure and contracts/rates.
Balancing Gas and Electric for Dual Utilities
Bitcoin Impacts
Protective Relays + Voltage Disturbances
Renewable Natural Gas Programs

2:00 PM - 2:30 PM

Wrap Up + Future Planning


This event will now be held in a virtual format. Hotel and travel arrangements will not be required to attend.

If you previously made hotel reservations for this event and need to cancel them, we’ve included the contact information for the hotel below for your convenience. If you have additional questions about this event, please contact the Program Manager directly.

The Davenport Grand Autograph Collection
333 West Spokane Falls Blvd
Spokane, WA 99201
Phone: 509.458.3330

Meet The Speakers

Michael Ducker

Mitsubishi Hitachi Power Systems Americas, Inc. (MHPSA)

Senior Director-New Product Solutions & Operations