Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.
Member: $199 USD
Registration includes online access and all digital meeting materials.
8:30 AM - 9:00 AM
Virtual Help Desk + Technology Check
The room will open early with optional time for participants to get familiar with the virtual platform, test their audio and webcam, or ask questions about the agenda before we begin.
9:00 AM - 10:00 AM
Welcome + Keynote: Clean Energy Transformation
Puget Sound Energy will share its plans for the Clean Energy Transformation.
10:00 AM - 10:15 AM
10:15 AM - 11:00 AM
Introductions + Current Challenges/Opportunities
Attendees will introduce themselves. Attendees are encouraged to have their camera on and share their name, company overview, general role within the organization, a recent win or current challenge, one topic you want to discuss today.
11:00 AM - 11:45 AM
A Day in the Life of a Key Account Manager
The Key Account role has changed significantly over the last year. Presenting utilities will give a brief overview of how they are approaching the job as we emerge from the COVID-19 pandemic. How are they engaging customers remotely? What strategies will they use to maintain and build customer relationships moving forward in a more virtual world?
There will be some time reserved for additional sharing and open discussion at the end.
11:45 AM - 12:45 PM
12:45 PM - 1:30 PM
Current Issues - Gas Roundtable
Gas Utilities will discuss and share current issues for their company such as:
•Gas bans, climate action plans, carbon
•Renewable Gas (tariffs)
1:30 PM - 1:45 PM
1:45 PM - 2:30 PM
Current Issues - Electric Roundtable
Electric Utilities will discuss and share current issues for their company such as:
•EV and Electric Transportation
2:30 PM - 3:15 PM
Open Roundtable + Hot Topics
This is an open roundtable for additional questions or hot topics not addressed previously. Please bring additional questions or topics that you would like to suggest.
3:15 PM - 3:30 PM
Wrap Up + Future Planning
We will discuss the agenda for the next Key Accounts Forum.