Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.
Member: $199 USD
Registration includes online access and all digital meeting materials.
8:30 AM - 9:00 AM
Virtual Help Desk + Technology Check
The room will open early with optional time for participants to get familiar with the virtual platform, test their audio and webcam, or ask questions about the agenda before we begin.
9:00 AM - 9:15 AM
Welcome + Introductions
9:15 AM - 10:15 AM
Key Accounts Best Practices for Effective Stakeholder Engagement
Speaker(s): Howard Skjervem, Manager, Community Relations, NorthWestern Energy
10:15 AM - 10:30 AM
Break
10:30 AM - 11:45 AM
Re-Defining Key Accounts, KA Goals and Responsibilities
Facilitator(s): Nanette Boga, Commercial & Industrial Services Manager, Southern California Gas Company
Speaker(s): Howard Skjervem, Manager, Community Relations, NorthWestern Energy
11:45 AM - 12:45 PM
Lunch Break
12:45 PM - 1:30 PM
‘Current Issues and Challenges’ Roundtable
Speaker(s): Yolanda France, Manager, Midsize Strategic Energy Management, Salt River Project, Nicole Hunt, Manager Key Accounts, Southwest Gas Corporation
1:30 PM - 2:30 PM
‘Solutions and Next Steps’ Breakout Roundtables: Gas + Electric
Speaker(s): Yolanda France, Manager, Midsize Strategic Energy Management, Salt River Project, Nicole Hunt, Manager Key Accounts, Southwest Gas Corporation
2:30 PM - 2:45 PM
Break
2:45 PM - 3:00 PM
Breakout Highlights + Summaries
3:00 PM - 3:30 PM
Open Roundtable + Hot Topics
Speaker(s): Alexandria Moffat, Manager of Business Services, San Diego Gas & Electric Company
3:30 PM - 3:45 PM
Wrap Up and Next Steps
3:45 PM - 3:45 PM
Meeting Ends