Nov

10

Key Accounts – Virtual (Nov 10)

Utilities proactively partner with industrial, commercial and other large customers to better understand their needs, anticipate load, improve services, maintain competitive edge and stabilize the grid in their service territory. Join key accounts directors and managers to share best practices, and develop creative solutions to current challenges. The meeting format features a keynote from the host utility and ample time dedicated to roundtable conversation for members to share information and effective strategies for managing key accounts. Breakout sessions are utilized to provide more focused and relevant conversation as needed. Overall program content covers a wide range of topics, including: alternative energy; customer communication and education; organizational approaches and metrics for managing KA departments; new customer programs and business development.

Register Now

General Details

  • Program Chair(s)
  • Yolanda France, Manager, Midsize Business Account Management, Salt River Project

    • Program Location
    • Virtual Event
    • No travel required. All agenda times are in Pacific time. Instructions to access the virtual event will be provided to the attendee before the program.
    • Who Should Attend
      • Directors and Senior Managers of Key Account teams
      • Senior Account Managers
      • Major Accounts or Major Customer Representatives
      • Energy Solutions/Strategic Energy Partners or Advisors
      • Commercial or Industrial Account Services
      • Key Account Representatives
  • Registration Options
  • Member: $199 USD

    Registration includes online access and all digital meeting materials.

  • General Cancellation Policy
  • To best serve WEI members and program participants during the COVID-19 pandemic, WEI will be waiving its standard cancellation policy for this virtual program. Registrants can receive a full refund should they need to cancel their registration up to the day before the program begins.
  • Participation Policy
  • Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public. Recording is not permitted for any portion of the event.
  • For more information contact Marco Henkel, Program Manager at (971) 393-3250.

Agenda

All session times are listed in Pacific time.

Thursday, November 10, 2022

8:30 AM - 9:00 AM

Virtual Help Desk + Technology Check

The room will open early with optional time for participants to get familiar with the virtual platform, test their audio and webcam, or ask questions about the agenda before we begin.

9:00 AM - 9:15 AM

Welcome + Introductions

9:15 AM - 10:15 AM

Key Accounts Best Practices for Effective Stakeholder Engagement
Speaker(s): Howard Skjervem, Manager, Community Relations, NorthWestern Energy

10:15 AM - 10:30 AM

Break

10:30 AM - 11:45 AM

Re-Defining Key Accounts, KA Goals and Responsibilities
Facilitator(s): Nanette Boga, Commercial & Industrial Services Manager, Southern California Gas Company
Speaker(s): Howard Skjervem, Manager, Community Relations, NorthWestern Energy

11:45 AM - 12:45 PM

Lunch Break

12:45 PM - 1:30 PM

‘Current Issues and Challenges’ Roundtable
Speaker(s): Yolanda France, Manager, Midsize Strategic Energy Management, Salt River Project, Nicole Hunt, Manager Key Accounts, Southwest Gas Corporation

1:30 PM - 2:30 PM

‘Solutions and Next Steps’ Breakout Roundtables: Gas + Electric
Speaker(s): Yolanda France, Manager, Midsize Strategic Energy Management, Salt River Project, Nicole Hunt, Manager Key Accounts, Southwest Gas Corporation

2:30 PM - 2:45 PM

Break

2:45 PM - 3:00 PM

Breakout Highlights + Summaries

3:00 PM - 3:30 PM

Open Roundtable + Hot Topics
Speaker(s): Alexandria Moffat, Manager of Business Services, San Diego Gas & Electric Company

3:30 PM - 3:45 PM

Wrap Up and Next Steps

3:45 PM - 3:45 PM

Meeting Ends

Meet The Speakers

Yolanda France

Salt River Project

Manager, Midsize Strategic Energy Management

Howard Skjervem

NorthWestern Energy

Manager, Community Relations

Alexandria Moffat

San Diego Gas & Electric Company

Manager of Business Services

Nanette Boga

Southern California Gas Company

Commercial & Industrial Services Manager

Nicole Hunt

Southwest Gas Corporation

Manager Key Accounts